Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] From: Armen Brash Date: Tue, 22 Mar 2016 12:37:51 -0400 To: Melinda Roy Jj Litchford Paul Morris Classification: For internal use only Thank you so much for the update and thank you for taking care of this... Best, Armen {cid:[email protected]} Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue 10154-0004 New York, NY, USA Tel. + Fax Mobile Email fcid:[email protected] From: Melinda Roy Sent: Tuesday, March 22, 2016 12:31 PM To: Armen Brash; Jj Litchford; Paul Morris Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only EFTA01463007

Armen, This account should have been closed last week, which JJ was supposed to do. Because it was not closed and because JJ did not respond to an OD referral, another fraudulent preauthorized debit was paid on Friday 3/18. Yesterday I submitted a ticket to reverse that preauthorized debit so that the account will no longer be in OD. I was told that it will be processed by tomorrow. At that point, I will have to transfer the remaining funds to the new account and close the old one. JJ told me that he would come in yesterday afternoon to take care of it, but he never did, so at this point I will take over the process. I am not sure if JJ had the client sign account closing documents. I am trying to figure that out today so that I can be prepared once the debit has been reversed. I will keep you updated. Melinda From: Armen Brash Sent: Tuesday, March 22, 2016 12:17 PM To: Jj Litchford; Stewart Oldfield; Melinda Roy Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Adding Melinda_ does anyone have an update? Best, Armen fcid:[email protected] Armen Brash Director EFTA01463008