Service Request #24975 Raid just crashcx1 Status: FBOP Assigned Priority. Type: Assigned To: Date Created: Next Appt.: P3 (Next Day) Service Contract Jeff Cranor, Jeff McKenzie, Justin Houston Aug 8, 2019 Customer. Contact: Service Location: Bill To: PO #: FBOP MCC New York MS0109 (130104.001) Main Location 150 PARK ROW NEW YORK, NY 10007 FBOP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 Additional Information & Custom Fields: Is this a emergency request: When was the problem first discovered: PO Number: Who reported the problem initally: Is His a consistent problem or intermitted: Is this problem effecting all users: Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: Material Required For Request: Who Requested the service call : Detailed Description: Yes. You must call 844-802-0188 Today CONSISTENT YES YES Unknown NO NO recording PHONE SUPPORT Raid is showing 2 "S"s on the display. is going to get new drives from computer services for the mid and replace them in the morning. Schedule When Assigned To Comment Aug 8 - 16, all- day Justin Houston, Jeff McKenzie, Jeff Cranor Jeff Cranor will be working on this. Get a case started with Qognify. Equipment - thEq.ipmet Comments EFTA00036149

Comment by Jeff McKenzie on Aug 14. 2019. 602 RI [FRVATE) -scaled is en Thursday &gist 8th stating that he had 2 bed &Wes as his raid urridtte ICEMsian Flout WRIAS advised tin to get repbterrent dives. ace they are replaced toy staid start to frigate to bacons eyelet:le for is raid array. did not have drives reedly avertable. H3 checked wih to local 031110 see if they had any spare replacerrent &Wes. Cam he located replacerrert drives on Friday August 9h. he did not hews access to Its CWRrcomto replace them H3 cakd Egret for phone stuport on Sattrday August 10h w hen to gained access to the DM rocm Fb atterrpled to replace the drives ad they darted to relxild CUring the rebid process of to drives. the drives were required to be Laken out et the raid en DVR2 Cate the dives are rerrovedwithout proper shutdown d tle recader. the video deletes. bootees caruded. Typically. any tire the raid one raid 5 ccrituratim loses 2 drives. tiered needs to be rebut and al data is wiped fromthe raid. Comment , nue Airj 8. 2019.3 al FM [VA19 H Unable to Lade arrithis official The basic steps areas facwing: 1. Set the red levd to none. and save I wi restated with al drives being -J." Diva. my laity drives] 2. Set the rad lewdto5nd awe. t w I restart and being an in/strati:in. The password is 1111 (if I recal correr.Ay). Orce tie raid is created. ywl reed to restart windows at create the paper radials.° keep lockirg but gat should gel you going Best regards. CER3< BAR:Minix Stpport Expired MIN ]www.qcgriy.comCLETChERSLFFCRT CONTACTS LEA Tot Free +1-866-8951607 LEA +1-231-377-3403 U< +44-2M-1501-393 LK Tot Free +44-830- mem brad +972-73-394-7900France +33-170-70-0066 supportgagnily.ccm Cer merry +49-3419-288-035 &game +65-3163-3144 I +91-117-1279-047 Hang Kong 4852- 5806-6118 Qua +86-10-5357-3270 From Stray ItKenzie Sent Tuesday. Felxuary 26. 2019 14:35 Ta Syscrt <9.gaatiagogrely.con, Subject FE FRO LNT FAD FiEBI DBOCLAe4rA1n.lFECILESTAnythng you have co Ro Lhit &temptation wail be appreciaWd Jeffrey NI:Kenzie I Seim Osionsr Support Technician Sigtet Tectraccies I Cowergre Federal Sdubers 12300 Kin Ct Site E Basile M320706 Assignment Created The assiiment on Aug 8- 16. all-day for Juslin Haan. Jeff tk.Keraia ad Jed Gen has been created. IFFIVA113 Jeff Cana w il be waking on ttis. eel a case staled wife agnify. Details - Pb DXal tens EFTA00036150