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to 4 - 6 weeks. In the interest of transparency I have forwarded a copy of this letter to the Telecommunications Industry Ombudsman. Thanks again Rebecca Gray Customer Relations Executive Cus Ph: Email: Our Reference COM: 1339-3419932 EFTA00265226 PERSoN et_ PrioTocRigrfrt th1STaceJ ON Cain-)Mk €1\1

e Pack Invoice Desc: New NBK - Care Pack and Data Transfer Code Description Unit Ordered Supplied Tax% Price Inc Disc.% Subtotal NB.L500 01E Toshiba Satellite L500/01E Notebook CH 1.00 1.00 10 $1,299.00 0.00% $1,299.00 Intel Pentium Dual-Core T4300 2.1Ghz 4GB DDR2 800MHz Ram (Expandable to 863) 32

to 4 - 6 weeks. In the interest of transparency I have forwarded a copy of this letter to the Telecommunications Industry Ombudsman. Thanks again Rebecca Gray Customer Relations Executive Cu Ph: Email Our Reference COM: 1339-3419932 EFTA00268714 4 PERSON fg.- rt-ICTCCRPPH t Si:a/if) ON) CcrirtiTER

nes, and extensions. Perform system and 1 $100.00 $100.00 registry clean. Install latest Windows online updates. - Warranty : NIL 4 REMARKS : Toshiba Satellite L500 lapto Sk. Client wants computer cleaned of virus/malware infections. Performed cleanup as described above. Also removed Slimware Driver Update

6 weeks. In the interest of transparency I have forwarded a copy of this letter to the Telecommunications Industry Ombudsman. Thanks again \p\, Rebecca Gray Customer Relations Executive Customer Relations Group Ph: during_office hours) Email: Our Reference COM: 1339-3419932 optus.com.au SingTel

engines, and extensions. Perfonn system and 1 $100.00 $100.00 registry clean. Install latest Windows online updates. -Warranty : NIL REMARKS : Toshiba Satellite L500 laptop * CCMPCT 15- mrixIneai- 1-Axe-et- f PIG -erits-i Client wants computer cleaned of virus/I-flatware infections. Performed cleanup as d