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CS CicitREMe FRAUD A cm 1 I Ti •• 30 Octobe Dear Jacqueline RE: COMPLAINT REFERENCE NUMBER: COM 1339-3419932 Th I f k ice to talk about your Optus mobile service with account number I refer to your recent communication with Optus, wherein you advised that you had been the AC victim of fraudule

have forwarded a copy of this letter to the Telecommunications Industry Ombudsman. Thanks again 19-\, Rebecca Gray Customer Relations Executive Customer Relations Group rs) Email: Our Reference COM: 1339-3419932 optus.com.au Singlet 0ptus Pty Ltd ABN 90 052 833 203 PO Box 306. Salisbury South. SA 5106 Austral

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have forwarded a copy of this letter to the Telecommunications Industry Ombudsman. Thanks again 4 1-v Rebecca Gray Customer Relations Executive Customer Relations Group Ph: Emai Our Reference COM: EFTA00262430 +i!e•-gf:',C1E1) Occc.S5- Occ-c-t-A•rt ttcor) ofrtct cE.G • . Hts-icRy c)F7. f-Rex:DCz-CA:51. OCIt

I'F'S ACT 30 October:2013 A- RECISICRELM 1-i-tiS SCRA,M Dear lacqueline COMPLAINT REFERENCE NI1MBER: coal Thanks for the ce to talk about your Optus mobile service with account number I refer to your recent communication with Optus, wherein you advised that you had been the victim of fraudulent

ave forwarded a copy of this letter to the Telecommunications Industry Ombudsman. Thanks again t\ P Rebecca Gray Ar Customer Relations Executive Customer Relations Group Ph: Email: Our Reference COM: • EFTA00267133 PeRsoNfic. PourocaPeii irSTAL4EDUN CCtiet-frE-K CY`i 1.4O1- SH Age-O W crit 'Min) PORT`/ Dei\T