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u for your email, we are sorry to hear about all the confusion. We called TAWARAYA and spoke to them and made sure they understand that Ms. and Ms. Shuliak will pay with their own credit cards. If there is anything else we could assist you with please feel free to contact us anytime. We hope they enjoy

11:23 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Hello concierge- —Karyna and are at the Tawaraya and request your assistance with communicating to the hotel that they will be using their own personal credit cards to take

Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges are to go to this card••• Once ICaryna and arrive your hotel they will go directly to the concierge desk to take care of bullet train tickets •••they would like help with tours and thing

r Ms. Shuliak and Ms. MI to the provided credit card. Should you require any further assistance, please contact us at any time. With best regards. Saori Segawa Reservations Grand Hyatt Tokyo 6.10.3 Roppongi Minato-Ku Tokyo 106.0039 Janari From: Sent: Tuesday, September 20, 2016 12:39 AM To: TYOGH-Share

m» wrote: Dear Ms. Groff, Good afternoon from Grand Hyatt Tokyo. Thank you very much for your inquiry regarding payment at Tawaraya Ryokan for Ms. Shuliak and Ms. M. We talked to Tawaraya Ryokan regarding the payment and we have been informed they have the information "Ms. Suliak's boss will pay for t

From: Lesley Groff [mailto Sent: Sunday, September 25, 2016 11:33 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Thank you for all of your help! We can certainly wait for you to speak with them on Tuesday...appreciate

6$9n 24 B 22:25 Vg5t: TYOGH-Shared MB-Reservation CC: Karyna Shuliak 4$: Re: Picture you requested 2 of 2 <mailto: Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in She says you have kindly

r Ms. Shuliak and Ms. MI to the provided credit card. Should you require any further assistance, please contact us at any time. With best regards, Saori Segawa Reservations Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106-0032 Japan + 81 3 4333 1234 TELEPHONE + 81 3 4333 8800 DIRECT + 81 3 4333

Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. Shuliak and Ms. s

: 20164±:9)J 24 [1 22:25 ;jot: TYOGH-Shared MB-Reservation CC: Karyna Shuliak #S: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have ki

r Ms. Shuliak and Ms. IN to the provided credit card. Should you require any further assistance, please contact us at any time. With best regards, Saori Segawa Reservations Grand Hyatt Tokyo 6.10.3 Roppongi Minato-Ku. Tokyo 106-0032 Japan + 81 3 4333 8500 FAX wrote: From: Sent: Tuesday, September 20,

OGH-Shared MB-GrandClub < Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:17:40 +0000 I>, Karyna Shuliak < Hello concierge... Karyna and MI arc at the Tawaraya and request your On Sep 27, 2016, at 1:16 AM, TYOGH-Shared MB-Concierge < > wrote: Dear Ms. Groff, Good afternoon from

Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly In person. Also they thought that will be done during Ms. Shuliak and stay

ses for Ms. Shuliak and to the provided credit card. Should you require any further assistance, please contact us at any time. With best regards. Saori Segawa Reservations Grand Hyatt Tokyo 6.10.3 Roppongi Minato-Ku Tok 106-0032 Japan + TELEPHONE + DIRECT + FAX From: Lesley Groff Sent: Tuesday,

Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. Shuliak and M. IM

f in 9* 2016419A 24 l_l 22:25 TYOGH•Shared MB-Reservation CC: Karyna Shuliak 4a: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have ki

for Ms. Shuliak and M. to the provided credit card. Should you require any further assistance, please contact us at any time. With best regards. Saori Segawa Reservations Grand Hyatt Tokyo 6.10.3 Roppongi 106-0032 Japan TELEPHONE DIRECT From: Lesley Groff Sent: Tuesday, September 20, 2016 12:39 AM

Cc: TYOGH-Shared MB-GrandClub F, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:19:40 +0000 Hello concierge...Karyna and Jena are at the Tawaraya and request your assistance with communicating to them they will be using their own personal credit cards to take care

From: Lesley Groff < > To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub F, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:19:40 +0000 Hello concierge...Karyna and Jena are at the Tawaraya and request y

ses for Ms. Shuliak and to the provided credit card. Should you require any further assistance, please contact us at any time. With best regards. Saori Segawa Reservations Grand Hyatt Tokyo 6.10.3 Roppongi Minato-Ku Tok o 106-0032 Japan + TELEPHONE + DIRECT + FAX wrote: From: Lesley Groff [mailt

Cc: TYOGH-Shared MB-GrandClub k, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:22:40 +0000 Hello concierge...Karyna and are at the Tawaraya and request your assistance with communicating to the hotel that they will be using their own personal credit cards to take

From: Lesley Groff To: TYOGH-Shared MB-Concierge <I Cc: TYOGH-Shared MB-GrandClub k, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:22:40 +0000 Hello concierge...Karyna and are at the Tawaraya and request your

ses for Ms. Shuliak and to the provided credit card. Should you require any further assistance, please contact us at any time. With best regards. Saori Segawa Reservations Grand Hyatt Tokyo 6.10.3 Roppongi Minato-Ku, Tok 106-0032 Japan TELEPHONE FAX wrote: From: Lesley Groff Sent: Tuesday, Septemb

[email protected]> wrote: Dear Ms. =, Thank you for your mail. We have received the credit card accordingly. We will charge all expenses for Ms. Shuliak and Ms. Kahn to the provided credit card. Should you require any further assistance. please contact us at any time. With best regards. Saori Segaw

Authorization form has been filled out, signcd, scanned and emailed back to you. Please confirm receipt. All charges are to go to this card—• Once Karyna and Jennifer arrive your hotel they will go directly to the concierge desk to take care of bullet train tickets •—they would like help with tours an

Ms. Shuliak and Ms. Kahn to the provided credit card. Should you require any further assistance. please contact us at any time. With best regards. Saori Segawa Reservations Grand Hyatt Tokyo 6.10.3 Roppongi Minato-Ku, Tokyo 106-0032 Japan + 81 3 4333 1234 TELEPHONE + 81 3 4333 8800 DIRECT + 81 3 4333

e Cc: TYOGH-Shared MB-GrandClub Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:17:10 +0000 Hello concierge...Karyna and Jena are at the Tawaraya On Sep 27, 2016, at I:16 AM, TYOGH-Shared MB-Concierge Dear Ms. Groff, Good afternoon from Tokyo. Thank you very muc

s. Shuliak and Wrote: to the provided credit card. Should you require any further assistance, please contact us at any time. With best regards, Saori Segawa Reservations Grand Hyatt Tokyo 6.10.3 Roppongi ' 106-0032 Japan TELEPHONE DIRECT From: Lesley Groff Sent: Tuesday, Sep r , To: TYOGH-Share