From: Lesley Groff [mailto Sent: Sunday, September 25, 2016 11:33 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Thank you for all of your help! We can certainly wait for you to speak with them on Tuesday...appreciate it. Lesley On Sep 25, 2016, at 3:59 AM, TYOGH-Shared MB-Concierge <[email protected] <mailto:[email protected]» wrote: Dear Ms. Groff, Good afternoon from Grand Hyatt Tokyo. Thank you very much for your inquiry regarding payment at Tawaraya Ryokan for Ms. Shuliak and Ms. M. We talked to Tawaraya Ryokan regarding the payment and we have been informed they have the information "Ms. Suliak's boss will pay for their stay at Tawaraya Ryokan", but no further detail can be obtained today since the person who is in charge was away today and tomorrow. It seems they are now proceeding the payment arrangement but not completed yet, so please let us talk to them again on Tuesday directly with the person who cares about Ms. Shuliak's stay. 3 EFTA_R1_01257954 EFTA02329334

Thank you in advance for your kind understanding and patience. In the meantime, should you have any queries or need further assistance, please feel free to contact us anytime. Thank you very much. Yours sincerely, Ryota Asano Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106.0032 Japan + 81 3 4333 1234 TELEPHONE + 81 3 4333 8839 DIRECT + 81 3 4333 8123 FAX [email protected] <mailto:[email protected]> tokyo.grand.hyatt.com <x-msg://27/tokyo.grand.hyatt.com/> <image001.gif> Think before you print: Please consider the environment before printing this email. 2016 Travel + Leisure —10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel 4 EFTA_R1_01257955 EFTA02329335

Follow us on: <image002.png> <https://www.facebook.com/GrandHyattTokyo> <image003.png> <https://twitter.com/grandhyatttokyo> <image004.png> <https://instagram.com/grandhyatttokyo/> <image005.jpg> <http://restaurants.tokyo.grand.hyatt.com/news/terrace.html> ifi A: Lesley Groff < <rnailto: > B 2016$911 24 B 22:59 95t: TYOGH-Shared MB-Reservation CC: Karyna Shuliak; Amex Centurian Travel 4Z: Fwd: Tawaraya Hotel Confirmed! Sept 26.Oct 1 KARYNA SHULIAK Hello concierge again...here is our confirmation of Tawaraya hotel ....we were under the impression the Tawaraya had the Amex as well...Please do know we wish all charges for the Tawaraya and any and all incidentals to go on the Amex on file ending in Thank you... Lesley Begin forwarded message: N± A: Lesley Groff < 2016$9n 24 B 22:25 Vg5t: TYOGH-Shared MB-Reservation CC: Karyna Shuliak 4$: Re: Picture you requested 2 of 2 <mailto: Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in She says you have kindly offered to help with the situation. Please 5 EFTA_R1_01257956 EFTA02329336

know we want all charges including their stay at the Tawaraya hotel in Kyoto on this credit card. Please let me know if there is anything else you require. On another note I suggested if it is easier perhaps Karyna just use her own American Express credit card she has with her. Whatever is best. I am at your service. Thank you, Lesley Sent from my iPhone On Sep 19, 2016, at 9:05 PM, TYOGH-Shared MB-Reservation [email protected] <mailto:[email protected]» wrote: Dear Ms. Groff, Thank you for your mail. We have received the credit card accordingly. We will charge all expenses for Ms. Shuliak and Ms. MI to the provided credit card. Should you require any further assistance, please contact us at any time. With best regards, Saori Segawa Reservations Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106-0032 Japan + 81 3 4333 1234 TELEPHONE + 81 3 4333 8800 DIRECT + 81 3 4333 8500 FAX 6 EFTA_R1_01257957 EFTA02329337