extreme and outra- geous; (2) it must be intentional or reck- less; (3) it must cause emotional distress; (4) that distress must be severe." Hoy v. Angelone, 456 Pa.Super. 596, 691 A2d 476, 482 (1997). Extreme and outrageous con- duct is conduct which is "so outrageous in character, and so extreme in de