71.01 TOTAL AMOUNT DUE 71.31 IF YOU HAVE CALLED-CUSTOMER SERVICE RECENTLY, YOU MAY HAVE'SPENT ALONG TIME ONHOLD. THIS PROBLEM HAS BEEN CAUSED BY AN'EXTREMELY HIGH VOLUME OF CALLS, BUT THAT IS NO EXCUSE. THIS SITUATION IS AS UNACCEPTABLE TO US AS IT IS TO YOU. WE APPRECIATE YOUR CONTINUEDPATJENCE AND SUPPORT. .REST