ing cookies, I was kind of scared to talk to people I didn't know," she said. "You just get warmed up to it." This sort of thing warms the heart of Daniel H. Pink, whose new book, "To Sell Is Human" was an instant best-seller when it came out last month. "Quieter kids can get a little bit more comfortable with

ing cookies, I was kind of scared to talk to people I didn't know," she said. "You just get warmed up to it." This sort of thing warms the heart of Daniel H. Pink, whose new book, "To Sell Is Human" was an instant best-seller when it came out last month. "Quieter kids can get a little bit more comfortable with