/4:e-MEN1 AFTER Sti y /1/4) 4 Dcc0menrem ECe I De—NILE LETTER cf . INVOLVEMGV7 Adr'=H LEMMA SOctietw IN; Eag-i ossecrokrr - re,NDiNci Eb (cAL sos INES PLAN . OUR REF:NL:RH:201606059X 4E_ 1 July 2016 Ms Jacqueline Pearce Dear Ms Pearce 3* Your Complaint about Mr John James conduct commission