3 ..Special Agreement NO DONOVAN F4 ..Manual Switch Intface F5 ..Billing Address N F6 ..Sub maintenance FL 33476-1839 F7 ..Cellular Phones 1 WkPhn F8 ..Pay/Adj/pOS N F9 ..Deposits N Assoc 0 F10 ..Billing History DOB 7/24/1961 Group 0 Fll ..Memo N Ticket NO Incom F12 ..Pending work Ord

ETAIL DISC ID1SC Reason NON-PAYMENT OF B Date 01/09/06 'Acct. III BillCycle 8 IAccNme LName IAddress ICity/ST WEST PALM BEACH FL 33417-4212 WkPhn IBPhn IWkPlace ISpouse I DOB IDrvtac ICredNo 'Entry 9/08/05 BlThru IRate 0.00 ILstPymnt 58.35- ILastBill 174.40 'Comment I WEB WORK O

083 Ctype RETAIL DISC Disc R - YMENT OF B Date Acct# 1 BiliCycle 8 AccNme LName Addres City/ST HPhn WkPlace Spouse WEST PALM BEACH FL WkPhn DrvLsc Credwo Entry 9/08/05 Rate LstPymnt LastBill Comment WEB WORK ORDER Fl-PgFd F2-Pgrik F3-Add F5-Del F6-Chg F7-SelType F8-SelDate 01+

it/Subscriber Process Menu SUBSCRIBER PROFILE 083 Ctype RETAIL 4 I Phone Accti IIIIIIIIIIIIIIBillCI AceNne LName Address City/ I HPhn WkPhn I wkPlace Spouse • DOBIIIII DrvLsc CredNo Entry 2/04/05 sIthru 3/01 Rate 45.90 Taxi LstPymnt 55.21- Ball LastBill 110.42 Wit+ Comment

-Key Action Requested F6 ..Sub Inquiry F7 ..Cellular Phones 1 F10 ..Billing History Fli ..Memo Inquiry City/ST LAKE WORTH FL 33467-0000 HPhn WkPhn MkPlace Spouse Assoc 0 DOB Group 0 DrvLsc Incom CredNo CExp 00/00 CType Controls Entry 7/27/04 BlThru 1/28/05 LstPay 12/04/04 Bonus

HANGE MDN!!!NM + 07+ Ctype RETAIL DISC Disc R ' u PORT OUT Date Acct# 2 BillCycle 9 AccNme LName Addres City/ST WEST PALM BEACH FL 3340 WkPhn _Esc-Exit/Subscriber Process Menu SUBSCRIBER PROFILE 083 Ctype RETAIL DISC Disc Reason WNP: NU PORT OUT Date Acct# 2 BillCycle 9 AccNme

Reason NON-PAYMENT OF B Date 01/28/05 'Acct. 020 3090699 8 BillCycle 27 lAccNme ILName lAddressir li ICity/ST LAKE WORTH FL 33467-0000 IflPhn WkPhn ItikPlace ISpouse I DOB IDrvLsc ICredNo (Entry 7/27/04 Blthru IRate 0.00 ILstPymnt 55.85- ILastBill 0.00 IComment Assoc 0 Group 0 I

c-Exit/Subscriber Process Menu SUBSCRIBER PROFILE 083 Ctype RETAIL 4---- I Phone Acctf 020 4176962 8 BillCI Accate LName Address LANTANA WkPhn I I 2/04/05 BlThru 3/01 45.90 Taxl 55.21- Ball 110.42 Wrt+ City/ST HPhn WkPlace Spouse • DrvLsc CredNo Entry. Rate LstPymnt LastBill

xit/Subscriber Process Menu 4 SUBSCRIBER PROFILE 083 ICtype RETAIL IAcctt 8 BilICI lAccNne I LName IAddress I I ICity/ST LANTANA 1HPhn WkPhn I IWkPlace ISpouse I DOB MEI IDrvLsc ICredNo 'Entry 2/04/05 B1Thru 3/01 'Rate 45.90 Taxl lLstPynnt 55.21- Ball ILastBill 110.42 Wrti.