10% $219 External Websites 13% $157 Remote Call Forwarding 13% $208 Total Centralized Channels 62% $201 Hotel Direct 38% $197 Source: Hyatt Global Reservations Center PARK HYATT• AN dA Z. It_ AIT 111 30 HYATT HYATT EFTA00608009 Customer Contact Centers 1 3% of reservations were delivered through Hyatt's