most highly cited paper in JASIST published since 2001 http://www.asis.orglBulletinlAug-12/AugSep12 Bar-Ilan.html Brown, G., Fisher, M., Stoll, N., Beeksma, D., Black, M., Taylor, R., Choe, S., Williams, A., Bryant, W., and Jansen, B.J. (2000) Leveraging a Y2K evaluation to improve information systems