for Information Science and Technology selected as John Wiley Best JASIST Paper Award 2011 (see http://www.asis.org/awards/iasis paper.html). 2010 Emerald Literati Network 2010 Award for Excellence for Outstanding Reviewer for the journal Internet Research (http://info.emeraldinsight.com/authors/literati/index.htm) 2008 Best Paper, Jansen, B.J., Zhang, M., and Schultz