. The challenge of evaluating success of mediation services is not unique to OGIS or to the government—other ombudsmen struggle with the same issue. The Government Accountability Office (GAO), which conducted an audit of OGIS in FY 2013, recommended that OGIS establish performance measures and goals for its mediation services t

n addition, per the OIG's communications with the BOP, we believe that certain information that the BOP has provided or will provide to Congress and the Government Accountability Office (GAO) will facilitate the resolution and closure of this recommendation. Accordingly, we will consider whether to close this recommendation af