To: Amex Centurian Travel[ From: Sent: Fri 2/1/2019 9:44:55 PM Subject: Re: Ticket for Karyna yes! he sees the points! I am on hold again while he processes the ticket! On Feb 1, 2019, at 4:42 PM, Natalia Molotkova wrote: Done, transfered. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST text File Attachment Attachment 3.html, 1550399 bytE text File Attachment Attachment 2.html, 1550421 bytE No, I can't, I am here, ready to transfer points when AF confirms availability, it should appear on AF end imn. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST text File Attachment For money - yes, I can't see how many seats left for upgrade. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager ours: on roug nay 30PM EST Attachment 1.html, 1546841 bytE EFTA_R1_01095608 EFTA02278571

on hold... are there pletny of biz seats? On Feb 1, 2019, at 4:23 PM, Natalia Molotkova wrote: Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager natalia.molotkovaAcenturion.com (877) 877-0987 Hours: Mon through Friday 9AM-530PM EST Did you call flying blue? Regards, Natalia (Natasha) Molotkova Centurion Relationshia Manager Hours: Mon through Friday 9AM-530PM EST i am now on hold for a Flying Blue rep...I had a normal rep...he couldnt help... On Feb 1, 2019, at 4:16 PM, Natalia Molotkova wrote: Their record locator is VG8PEM Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Let me know when you have them on line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_01095609 EFTA02278572

Hours: Mon through Friday 9AM-530PM EST please issue ticket as stated below On Feb 1, 2019, at 4:13 PM, Natalia Molotkova wri Your response is required to complete this reservation. Prices and availability are subje • Total air reservation, including taxes and fees: $3956.33. • Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am • Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST ok, calling them now! OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still ava them on the line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095610 EFTA02278573

OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue ac Karyna, then upgrade her to biz! Can you do for me pretty please!? still determining what we want to do... JE's AF Flying Blue Number: 1193608285 ok, I will go in and set up an account... Yes, I need account number. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok...maybe you should go ahead and link the Amex card to account now! Do you need under Jeffrey's name.. terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager ours: on roug nay 0PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, tl Availability for upgrade is not guaranteed, it is available now, it could be not like t done prior to departure, but after ticketing. EFTA_R1_01095611 EFTA02278574

-you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? go through all this with our accounting department today...Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, II -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 1! am going to have to go through all this with our accounting department today...Rich is c thank you,...got it on the AF miles. so in our case, it is probably better to use points after the person has taken the flight ...ji Amex points... You can pay with points only when you know for sure he or she is taking flight, even afte Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST OK, if you got upgrade using AF miles and changing flight - if upgrade is available on nt be possible difference in air fare or miles plus change fee). With AF, if upgrade for new back to account, AF account. If you used AMEX points and canceling - you are getting money back if ticket was refunc back. Regards, Natalia (Natasha) Molotkova EFTA_R1_01095612 EFTA02278575

Centurion Relationshi Mana er ours: on t roug nay - 0PM EST if we transfer Amex points to AF miles, but then change the flight we used them on, wo or would we have to use more points to upgrade the new flight? what happens to those points to AF that is it with our Amex points. I also worry, what if we cancel the flight with usable? (this sounds like a huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are nor cancel a flight we have upgraded, we do not get them back? hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards Are you talking about airline miles or AMEX points? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST so if we have to change her flight (which happens a lot over here) then the points are gc used, they are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we nee for upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue accour Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Kar, I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is EFTA_R1_01095613 EFTA02278576

only way to upgrade would be through Amex..it also sounds like lots of restrictions to ge me the best option would be to purchase the premium economy seat and upgrade with i Karyna..) Less real money up front and not an enormous amount of points used ... OK, we got through - we can issue ticket as Premium Economy and after ticketing get u business. We will have to transfer AMEX points to AF Flying Blue account. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er ours: on t lroug 1 nay - 0PM EST If they pick up first fro you, ask them if mileage upgrade available from premium econor Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok super And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premii Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea... OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So yot. 618 040 American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long hold time with them, and if I an' EFTA_R1_01095614 EFTA02278577

they have mileage upgrade available. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF fligt to upgrade? (sorry!) I see you gave me premium economy price but it is different return flight...so not sure if oops! sorry! you already gave me the biz price! Can you tell me the biz class AF price? thank you for the break down! Let me find out what he wishes to do....Keep the flight or You can't upgrade Air France ticket through Delta. And you cant book Premier class wit with Air France. You can check mileage availability on Air France at hflps://www.flvinablue.comffr/homer I checked mileage space via Delta, nothing available on Delta in business round trip as So, if the goal is First class, here are options: 1) pay whole first class ticket in points - 1 412 253 points and 20 % back. 2) pay for first class ticket partially in points - let say business class fare on Air France is fare between business and first - 64075.80 - pay in points 407 580 points and 20% back Regards, Natalia (Natasha) Molotkova Centurion Relationshi. Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095615 EFTA02278578

would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta t So what is best idea for first class AF round trip for Karyna...? We buy coach fare and t 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P Ok. Let me ask him thx Sent from my iPhone First class: 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P TOTAL FARE - USD 14212.53 Business: 1 AA 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P TOTAL FARE - USD 8343.53 Premium economy: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE $3930.23 Coach: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE TOTAL FARE - USD 2772.23 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_01095616 EFTA02278579

Hours: Mon through Friday 9AM-530PM EST On it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz o Premium economy and economy price too. We need to compare. I was not given times Sent from my iPhone Prrioy51gIcn i I Vc54 thtanSystiefird voch,q9 To learn more about e-mail security or report a suspicious e-mail. please visit us at ar—e, 2 nne.p (c^-, r ino. O 2015 American Express. All rights curved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express an< responsible or liable for the actions of the sorvico provider and the only remedy for any claims relating to services or products r and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re purposes. Your response is required to complete this reservation. Prices and availability are subject to d Total air reservation, including taxes and fees: $3956.33. Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am • Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm Please reply to this email and provide your authorization to proceed. Regards, EFTA_R1_01095617 EFTA02278580

Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, calling them now! OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, on the line. Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account. then upgrade her to biz! Can you do for me pretty please!? still determining what we want to do... JE's ok, I will go in and set up an account... Yes, I need account number. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok...maybe you should go ahead and link the Amex card to account now! Do you need me to c Jeffrey's name.. EFTA_R1_01095618 EFTA02278581

terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager ours: on t roug nay OPM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: Availability for upgrade is not guaranteed, it is available now, it could be not like two ho prior to departure, but after ticketing. -you said it is 15.000 miles to upgrade...do we transfer 15.000 Amex points to get the 15,000 miles? it is 1 t through all this with our accounting department today... Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 n going to have to go through all this with our accounting department today...Rich is coming here thank you,...got it on the AF miles. so in our case, it is probably better to use points after the person has taken the flight ...just to t points... EFTA_R1_01095619 EFTA02278582

You can pay with points only when you know for sure he or she is taking flight, even after depa Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new fligh possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight is nc account, AF account. If you used AMEX points and canceling - you are getting money back if ticket was refundable 0 back. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST if we transfer Amex points to AF miles, but then change the flight we used them on, would the would we have to use more points to upgrade the new flight? what happens to those points? I AF that is it with our Amex points. I also worry, what if we cancel the flight with AF and book a (this sounds like a huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are non revers flight we have upgraded, we do not get them back? hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can al, Are you talking about airline miles or AMEX points? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST so if we have to change her flight (which happens a lot over here) then the points are gone? I I EFTA_R1_01095620 EFTA02278583

used, they are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to is: upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they are r Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do is‘ Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna.. I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a r way to upgrade would be through Amex..it also sounds like lots of restrictions to get an award best option would be to purchase the premium economy seat and upgrade with points to Biz cl Less real money up front and not an enormous amount of points used ... OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade business. We will have to transfer AMEX points to AF Flying Blue account. Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST If they pick up first fro you, ask them if mileage upgrade available from premium economy to b Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok super EFTA_R1_01095621 EFTA02278584

And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premium Ecc Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea... OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you can p! 040 American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am gettin! have mileage upgrade available. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er ours: on roug n ay - 30PM EST If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights...IA/1 upgrade? (sorry!) I see you gave me premium economy price but it is different return flight...so not sure the pricii oops! sorry! you already gave me the biz price! Can you tell me the biz class AF price? thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLE EFTA_R1_01095622 EFTA02278585

You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air Fi with Air France. You can check mileage availability on Air France at https://www.fivindblue.com/fr/hometexplon I checked mileage space via Delta, nothing available on Delta in business round trip as direct. So, if the goal is First class, here are options: 1) pay whole first class ticket in points - 1 412 253 points and 20 % back. 2) pay for first class ticket partially in points - let say business class fare on Air France is $10,1: between business and first - $4075.80 - pay in points 407 580 points and 20% back. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er ours: on roug nay - 30PM EST would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrad' 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P Ok. Let me ask him thx Sent from my iPhone First class: 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P TOTAL FARE - USD 14212.53 Business: 1 AA 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P TOTAL FARE - USD 8343.53 EFTA_R1_01095623 EFTA02278586

Premium economy: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE $3930.23 Coach: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE TOTAL FARE - USD 2772.23 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST On it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or firs' economy and economy price too. We need to corn Sent from my iPhone To learn more about e-mail security or report a suspicious email. please visit us at [ 1-112015 American Express All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr or I:able for the actions of the service provider and the only remedy for any claims relating to services or products provided by the seracc American Express You are responsible for any purchases. shippng charges and:or fees you authorize We reserve the right to note prof EFTA_R1_01095624 EFTA02278587

i have them on line.. On Feb 1, 2019, at 4:15 PM, Natalia Molotkova ‹ > wrote: Let me know when you have them on line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST please issue ticket as stated below On Feb 1, 2019, at 4:13 PM, Natalia Molotkova < WrC Your response is required to complete this reservation. Prices and availability are subje • Total air reservation, including taxes and fees: $3956.33. • Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am • Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, calling them now! EFTA_R1_01095625 EFTA02278588

OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still ava them on the line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue ac Karyna, then upgrade her to biz! Can you do for me pretty please!? still determining what we want to do... JE's AF Flying Blue Number: 1193608285 ok, I will go in and set up an account... Yes, I need account number. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok...maybe you should go ahead and link the Amex card to account now! Do you need under Jeffrey's name.. terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_01095626 EFTA02278589

Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, tl Availability for upgrade is not guaranteed, it is available now, it could be not like 1 done prior to departure, but after ticketing. -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? go through all this with our accounting department today...Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, tl -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 1! am going to have to go through all this with our accounting department today...Rich is c thank you,...got it on the AF miles. so in our case, it is probably better to use points after the person has taken the flight ...ji Amex points... You can pay with points only when you know for sure he or she is taking flight, even afte Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095627 EFTA02278590

OK, if you got upgrade using AF miles and changing flight - if upgrade is available on ne be possible difference in air fare or miles plus change fee). With AF, if upgrade for new back to account, AF account. If you used AMEX points and canceling - you are getting money back if ticket was refunr back. Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST if we transfer Amex points to AF miles, but then change the flight we used them on, wo or would we have to use more points to upgrade the new flight? what happens to those points to AF that is it with our Amex points. I also worry, what if we cancel the flight with usable? (this sounds like a huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are nor cancel a flight we have upgraded, we do not get them back? hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards Are you talking about airline miles or AMEX points? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST so if we have to change her flight (which happens a lot over here) then the points are gc used, they are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we nee for upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er EFTA_R1_01095628 EFTA02278591

Hours: Mon through Friday 9AM-530PM EST oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue accour Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Kar, I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is only way to upgrade would be through Amex..it also sounds like lots of restrictions to ge me the best option would be to purchase the premium economy seat and upgrade with I Karyna..) Less real money up front and not an enormous amount of points used ... OK, we got through - we can issue ticket as Premium Economy and after ticketing get u business. We will have to transfer AMEX points to AF Flying Blue account. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If they pick up first fro you, ask them if mileage upgrade available from premium econor Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok super And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premii Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095629 EFTA02278592

I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea... OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So yoi. 618 040 American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long hold time with them, and if I arr they have mileage upgrade available. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF fligt to upgrade? (sorry!) I see you gave me premium economy price but it is different return flight...so not sure tt oops! sorry! you already gave me the biz price! Can you tell me the biz class AF price? thank you for the break down! Let me find out what he wishes to do....Keep the flight or You can't upgrade Air France ticket through Delta. And you can't book Premier class wit with Air France. You can check mileage availability on Air France at https://www.flyinablue.comffr/homei I checked mileage space via Delta, nothing available on Delta in business round trip as So, if the goal is First class, here are options: 1) pay whole first class ticket in points - 1 412 253 points and 20 % back. 2) pay for first class ticket partially in points - let say business class fare on Air France Li fare between business and first - $4075.80 - pay in points 407 580 points and 20% back EFTA_R1_01095630 EFTA02278593

Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta t So what is best idea for first class AF round trip for Karyna...? We buy coach fare and 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB COG JFK 0120P 0355P Ok. Let me ask him thx Sent from my iPhone First class: 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P TOTAL FARE - USD 14212.53 Business: 1 AA 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P TOTAL FARE - USD 8343.53 Premium economy: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE $3930.23 Coach: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A EFTA_R1_01095631 EFTA02278594

OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE TOTAL FARE - USD 2772.23 Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er ours: on t roug nay - 30PM EST On it Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz o Premium economy and economy price too. We need to compare. I was not given times Sent from my iPhone Prwacy Statement I Vxsrt the Centurion Card website To learn more about email security or report a suspicious e-mail, please visit us at Ametaalt , hiShinc. O 2015 American Express. All rights reserved Amencan Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express arl< responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products r and not against Amencan Express. You are responsible for any purchases. shipping charges andior fees you authorize. We re purposes. Your response is required to complete this reservation. Prices and availability are subject to ct • Total air reservation, including taxes and fees: $3956.33. • Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am EFTA_R1_01095632 EFTA02278595

• Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport. (JFK) at 3.55pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, calling them now! OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, on the line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account. then upgrade her to biz! Can you do for me pretty please!? still determining what we want to do... JE's ok, I will go in and set up an account... Yes, I need account number. EFTA_R1_01095633 EFTA02278596

Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok...maybe you should go ahead and link the Amex card to account now! Do you need me to c Jeffrey's name.. terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager roug ri ay 30PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: Availability for upgrade is not guaranteed, it is available now, it could be not like two ho prior to departure, but after ticketing. -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 t through all this with our accounting department today... Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 n going to have to go through all this with our accounting department today...Rich is coming her( EFTA_R1_01095634 EFTA02278597

thank you,...got it on the AF miles. so in our case, it is probably better to use points after the person has taken the flight .. just to t points... You can pay with points only when you know for sure he or she is taking flight, even after depa Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new fligh possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight is nc account, AF account. If you used AMEX points and canceling - you are getting money back if ticket was refundable 0 back. Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST if we transfer Amex points to AF miles, but then change the flight we used them on, would the would we have to use more points to upgrade the new flight? what happens to those points? I AF that is it with our Amex points. I also worry, what if we cancel the flight with AF and book a (this sounds like a huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are non revel:: flight we have upgraded, we do not get them back? hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can al, Are you talking about airline miles or AMEX points? EFTA_R1_01095635 EFTA02278598

Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er ours: on t roug n ay - 30PM EST so if we have to change her flight (which happens a lot over here) then the points are gone? I I used, they are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to is! upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they are r Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana Hours: Mon through Friday 9AM-530PM EST oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna.. I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a r way to upgrade would be through Amex..it also sounds like lots of restrictions to get an award best option would be to purchase the premium economy seat and upgrade with points to Biz cl Less real money up front and not an enormous amount of points used ... OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade business. We will have to transfer AMEX points to AF Flying Blue account. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If they pick up first fro you, ask them if mileage upgrade available from premium economy to b Regards, Natalia (Natasha) Molotkova EFTA_R1_01095636 EFTA02278599

Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok super And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premium Ecc Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea... OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you can pi 040 American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am gettin! have mileage upgrade available. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights...w1 upgrade? (sorry!) I see you gave me premium economy price but it is different return flight...so not sure the pricii oops! sorry! you already gave me the biz price! EFTA_R1_01095637 EFTA02278600

Can you tell me the biz class AF price? thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLE You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air Fi with Air France. You can check mileage availability on Air France at httos://www.flvinoblue.com/fr/home/exolori I checked mileage space via Delta, nothing available on Delta in business round trip as direct. So, if the goal is First class, here are options: 1) pay whole first class ticket in points - 1 412 253 points and 20 % back. 2) pay for first class ticket partially in points - let say business class fare on Air France is 510,1: between business and first - $4075.80 - pay in points 407 580 points and 20% back. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrad' 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P Ok. Let me ask him thx Sent from my iPhone First class: 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P EFTA_R1_01095638 EFTA02278601

TOTAL FARE - USD 14212.53 Business: 1 M 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P TOTAL FARE - USD 8343.53 Premium economy: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE $3930.23 Coach: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE TOTAL FARE - USD 2772.23 Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST On it. Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or firs• economy and economy price too. We need to corn; Sent from my iPhone EFTA_R1_01095639 EFTA02278602

Privacj Statement I Visit the CP nturon Card webs to To loam More about e-mail security or report a suspicious e-mail, please visit us at - . nrVphbhing. a) 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you scar or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service American Express. You are resportsrole for any purchases. shipping charges and/or foes you authorize. We reserve the right to note prof Their record locator is VG8PEM Regards, Natalia (Natasha) Molotkova r Hours: Mon through Friday 9AM-530PM EST Let me know when you have them on line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST please issue ticket as stated below a On Feb 1, 2019, at 4:13 PM, Natalia Molotkova wrote: Your response is required to complete this reservation. Prices and availability are subject to ch • Total air reservation, including taxes and fees: $3956.33. • Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am • Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm EFTA_R1_01095640 EFTA02278603

Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, calling them now! OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, them on the line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account. Karyna, then upgrade her to biz! Can you do for me pretty please!? still determining what we want to do... JE's AF Flying Blue Number: 1193608285 ok, I will go in and set up an account... Yes, I need account number. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095641 EFTA02278604

ok...maybe you should go ahead and link the Amex card to account now! Do you need me to c under Jeffrey's name.. terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: Availability for upgrade is not guaranteed, it is available now, it could be not like two ho done prior to departure, but after ticketing. -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 t go through all this with our accounting department today... Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 n am going to have to go through all this with our accounting department today...Rich is coming thank you,...got it on the AF miles. EFTA_R1_01095642 EFTA02278605

so in our case, it is probably better to use points after the person has taken the flight ...just to b Amex points... You can pay with points only when you know for sure he or she is taking flight, even after depa Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new fligh be possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight IE back to account, AF account. If you used AMEX points and canceling - you are getting money back if ticket was refundable 0 back. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST if we transfer Amex points to AF miles, but then change the flight we used them on, would the or would we have to use more points to upgrade the new flight? what happens to those pointE points to AF that is it with our Amex points. I also worry, what if we cancel the flight with AF ar usable? (this sounds like a huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are non revel, cancel a flight we have upgraded, we do not get them back? hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can al, Are you talking about airline miles or AMEX points? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095643 EFTA02278606

so if we have to change her flight (which happens a lot over here) then the points are gone? I I used, they are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to is! for upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they a Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna.. I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a r only way to upgrade would be through Amex..it also sounds like lots of restrictions to get an av% me the best option would be to purchase the premium economy seat and upgrade with points Karyna..) Less real money up front and not an enormous amount of points used ... OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade business. We will have to transfer AMEX points to AF Flying Blue account. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If they pick up first fro you, ask them if mileage upgrade available from premium economy to b Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095644 EFTA02278607

ok super And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premium Ecc Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: on throughFriday A - 0PM EST I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea... OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you can pi! 618 040 American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am gettin! they have mileage upgrade available. Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights...wt to upgrade? (sorry!) I see you gave me premium economy price but it is different return flight...so not sure the pricii cops! sorry! you already gave me the biz price! Can you tell me the biz class AF price? thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLE EFTA_R1_01095645 EFTA02278608

You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air Fi with Air France. You can check mileage availability on Air France at https://www.fivingblue.cornfir/home/explori I checked mileage space via Delta, nothing available on Delta in business round trip as direct. So, if the goal is First class, here are options: 1) pay whole first class ticket in points - 1 412 253 points and 20 % back. 2) pay for first class ticket partially in points - let say business class fare on Air France is $10,1: fare between business and first - $4075.80 - pay in points 407 580 points and 20% back. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana Hours: Mon through Friday 9AM-530PM EST would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrad' 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P Ok. Let me ask him thx Sent from my iPhone First class: 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P TOTAL FARE - USD 14212.53 Business: 1 AA 62 06FEB MIA CDG 0625P 0905A EFTA_R1_01095646 EFTA02278609

2 AA 45 14FEB CDG JFK 0955A 1235P TOTAL FARE - USD 8343.53 Premium economy: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE $3930.23 Coach: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE TOTAL FARE - USD 2772.23 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST On it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or first c Premium economy and economy price too. We need to compare. I was not given times to dep Sent from my iPhone P rivacy Statement I Visit the Centueon Card website To learn more about e-mail security or moonset:vicious e-mail. please visit us at 3rreicx-ie,pre phi>ni-,q. 2015 American Express. M rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b and not against American Express. You are responsible for any purchases, shipping charges ander fees you authorize. Wo resolve the EFTA_R1_01095647 EFTA02278610

purposes. Your response is required to complete this reservation. Prices and availability are subject to change. • Total air reservation, including taxes and fees: $3956.33. • Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am • Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, calling them now! OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, you asl line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account...purch upgrade her to biz! Can you do for me pretty please!? EFTA_R1_01095648 EFTA02278611

still determining what we want to do... JE's ok, I will go in and set up an account... Yes, I need account number. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok...maybe you should go ahead and link the Amex card to account now! Do you need me to open th Jeffrey's name.. terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be dc Availability for upgrade is not guaranteed, it is available now, it could be not like two hours lat departure, but after ticketing. -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles it is 1 to 1? (gi all this with our accounting department today...Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile. EFTA_R1_01095649 EFTA02278612

Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be dc -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? to have to go through all this with our accounting department today...Rich is coming here at 2:30 thank you,...got it on the AF miles. so in our case, it is probably better to use points after the person has taken the flight ...just to be sure. You can pay with points only when you know for sure he or she is taking flight, even after departure. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new flight, yes i• difference in air fare or miles plus change fee). With AF, if upgrade for new flight is no longer availabl. account. If you used AMEX points and canceling - you are getting money back if ticket was refundable (not poii Regards, Natalia (Natasha) Molotkova Centurion Relationshi• Manager Hours: Mon through Friday 9AM-530PM EST if we transfer Amex points to AF miles, but then change the flight we used them on, would the new fli we have to use more points to upgrade the new flight? what happens to those points? I realize once EFTA_R1_01095650 EFTA02278613

with our Amex points. I also worry, what if we cancel the flight with AF and book another airline...are huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are non reversible ... we have upgraded, we do not get them back? hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can always b Are you talking about airline miles or AMEX points? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST so if we have to change her flight (which happens a lot over here) then the points are gone? I think it are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to issue Pre upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they are nonrevE Regards, Natalia (Natasha) Molotkova enturion Relationship Mana Hours: Mon through Friday 9AM-530PM EST oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do we have is automatic through Amex? I need to make sure Biz class is good for Karyna.. I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a membe upgrade would be through Amex..it also sounds like lots of restrictions to get an award to first...its onl would be to purchase the premium economy seat and upgrade with points to Biz class (if biz class is front and not an enormous amount of points used ... OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade - it is a We will have to transfer AMEX points to AF Flying Blue account. EFTA_R1_01095651 EFTA02278614

Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager ours: onthrough Friday PM EST If they pick up first fro you, ask them if mileage upgrade available from premium economy to busines! Regards, Natalia (Natasha) Molotkova MOM Hours: Mon through Friday 9AM-530PM EST ok super And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premium Economy. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea... OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you can pay diffe American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am getting call, I mileage upgrade available. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095652 EFTA02278615

If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights...what wog. upgrade? (sorry!) I see you gave me premium economy price but it is different return flight...so not sure the pricing wou oopsl sorry! you already gave me the biz price! Can you tell me the biz class AF price? thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLD for IQ You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air France L. France. You can check mileage availability on Air France at https://www.flyinoblue.comffilhome/explorer and I I checked mileage space via Delta, nothing available on Delta in business round trip as direct. So, if the goal is First class, here are options: 1) pay whole first class ticket in points - 1 412 253 points and 20 % back. 2) pay for first class ticket partially in points - let say business class fare on Air France is $10,136.73, : business and first - $4075.80 - pay in points 407 580 points and 20% back. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF? So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrade with r 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P EFTA_R1_01095653 EFTA02278616

Ok. Let me ask him thx Sent from my iPhone First class: 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P TOTAL FARE - USD 14212.53 Business: 1 AA 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P TOTAL FARE - USD 8343.53 Premium economy: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE $3930.23 Coach: 1 DL /AF 8345 06FEB MIA COG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE TOTAL FARE - USD 2772.23 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST On it. EFTA_R1_01095654 EFTA02278617

Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or first class. C and economy price too. We need to corn Sent from my iPhone Pn vac y State:rent I Vc t the COffitinor Cord hohs[te To learn more about e-mail security or report a suspicious e-mail. please visit to at amancanexpress convphishing. 0 2015 Arnoncan Expross. All rights reserved Arnencan Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the sonnco provider and tho only remedy for any claims relating to services or products provided by the SONIC.) provider is against th are responsible for any purchases, shipping charges andfor fees you authorize. We reserve the right to note profile and preference data for servicir Try without number. Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST trying..) got disconnectd...and now the automated answering does not recognize my flying blue number On Feb 1, 2019, at 4:23 PM, Natalia Molotkova wrote: Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095655 EFTA02278618

Did you call flying blue? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST i am now on hold for a Flying Blue rep...I had a normal rep...he couldnt help... On Feb 1, 2019, at 4:16 PM, Natalia Molotkova wrote: Their record locator is VG8PEM Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Let me know when you have them on line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST please issue ticket as stated below On Feb 1, 2019, at 4:13 PM, Natalia Molotkova <11 . wt.( Your response is required to complete this reservation. Prices and availability are subje • Total air reservation, including taxes and fees: $3956.33. • Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am • Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m EFTA_R1_01095656 EFTA02278619

Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, calling them now! OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still ava them on the line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue ac Karyna, then upgrade her to biz! Can you do for me pretty please!? still determining what we want to do... JE's AF Flying Blue Number: 1193608285 ok, I will go in and set up an account... Yes, I need account number. Regards, EFTA_R1_01095657 EFTA02278620

Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok...maybe you should go ahead and link the Amex card to account now! Do you need under Jeffrey's name.. terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, tl Availability for upgrade is not guaranteed, it is available now, it could be not like t done prior to departure, but after ticketing. -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? go through all this with our accounting department today...Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er ours: on roug nay - OPM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, tl -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 1 am going to have to go through all this with our accounting department today...Rich is c EFTA_R1_01095658 EFTA02278621

thank you,...got it on the AF miles. so in our case, it is probably better to use points after the person has taken the flight ...ji Amex points... You can pay with points only when you know for sure he or she is taking flight, even afte Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK, if you got upgrade using AF miles and changing flight - if upgrade is available on nE be possible difference in air fare or miles plus change fee). With AF, if upgrade for new back to account, AF account. If you used AMEX points and canceling - you are getting money back if ticket was return back. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST if we transfer Amex points to AF miles, but then change the flight we used them on, wo or would we have to use more points to upgrade the new flight? what happens to those points to AF that is it with our Amex points. I also worry, what if we cancel the flight wilt usable? (this sounds like a huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are nor cancel a flight we have upgraded, we do not get them back? hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards Are you talking about airline miles or AMEX points? Regards, EFTA_R1_01095659 EFTA02278622

Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST so if we have to change her flight (which happens a lot over here) then the points are gc used, they are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we nee for upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, Regards, Natalia (Natasha) Molotkova Centurion Relationshi. Manager Hours: Mon through Friday 9AM-530PM EST oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue accour Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Kar: I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is only way to upgrade would be through Amex..it also sounds like lots of restrictions to ge me the best option would be to purchase the premium economy seat and upgrade with I Karyna..) Less real money up front and not an enormous amount of points used ... OK, we got through - we can issue ticket as Premium Economy and after ticketing get u business. We will have to transfer AMEX points to AF Flying Blue account. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If they pick up first fro you, ask them if mileage upgrade available from premium econor Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_01095660 EFTA02278623

Hours: Mon through Friday 9AM-530PM EST ok super And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premii Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea... OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So yot. 618 040 American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long hold time with them, and if I arr they have mileage upgrade available. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF fligt to upgrade? (sorry!) I see you gave me premium economy price but it is different return flight...so not sure tt oops! sorry! you already gave me the biz price! EFTA_R1_01095661 EFTA02278624

Can you tell me the biz class AF price? thank you for the break down! Let me find out what he wishes to do....Keep the flight or You can't upgrade Air France ticket through Delta. And you can't book Premier class wit with Air France. You can check mileage availability on Air France at https://www.flyinqblue.comildhome,. I checked mileage space via Delta, nothing available on Delta in business round trip as • So, if the goal is First class, here are options: 1) pay whole first class ticket in points - 1 412 253 points and 20 % back. 2) pay for first class ticket partially in points - let say business class fare on Air France is fare between business and first - $4075.80 - pay in points 407 580 points and 20% back Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta t So what is best idea for first class AF round trip for Karyna...? We buy coach fare and 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P Ok. Let me ask him thx Sent from my iPhone First class: 1 AF 2 AF 99 06FEB MIA COG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P EFTA_R1_01095662 EFTA02278625

TOTAL FARE - USD 14212.53 Business: 1 M 62 06FEB MIA CDG 0625P 0905A 2 M 45 14FEB CDG JFK 0955A 1235P TOTAL FARE - USD 8343.53 Premium economy: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE $3930.23 Coach: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE TOTAL FARE - USD 2772.23 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST On it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz o Premium economy and economy price too. We need to compare. I was not given times Sent from my iPhone EFTA_R1_01095663 EFTA02278626

To learn more about email security or report a suspicious a-mail. please visit us at americanexpress.com/phishing. O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express ant responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products g and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re purposes. Your response is required to complete this reservation. Prices and availability are subject to d Total air reservation, including taxes and fees: $3956.33. • Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am • Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, calling them now! OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, on the line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er ours: on roug n ay - 0PM EST EFTA_R1_01095664 EFTA02278627

OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account. then upgrade her to biz! Can you do for me pretty please!? still determining what we want to do... JE's ok, I will go in and set up an account... Yes, I need account number. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: on through riday - 0PM EST ok...maybe you should go ahead and link the Amex card to account now! Do you need me to c Jeffrey's name.. terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager ours: on roug nay 0PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: Availability for upgrade is not guaranteed, it is available now, it could be not like two ho prior to departure, but after ticketing. EFTA_R1_01095665 EFTA02278628

-you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 1 through all this with our accounting department today... Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 n going to have to go through all this with our accounting department today...Rich is coming hen thank you,...got it on the AF miles. so in our case, it is probably better to use points after the person has taken the flight ...just to t points... You can pay with points only when you know for sure he or she is taking flight, even after depa Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new fligh possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight is nc account, AF account. If you used AMEX points and canceling - you are getting money back if ticket was refundable 0 back. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er EFTA_R1_01095666 EFTA02278629

lour..lrough Friday 9AM-530PM EST if we transfer Amex points to AF miles, but then change the flight we used them on, would the would we have to use more points to upgrade the new flight? what happens to those points? I AF that is it with our Amex points. I also worry, what if we cancel the flight with AF and book a (this sounds like a huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are non revel': flight we have upgraded, we do not get them back? hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can al' Are you talking about airline miles or AMEX points? Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST so if we have to change her flight (which happens a lot over here) then the points are gone? I I used, they are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to is: upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they are r Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do v‘ Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna.. I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a r way to upgrade would be through Amex..it also sounds like lots of restrictions to get an award I best option would be to purchase the premium economy seat and upgrade with points to Biz cl EFTA_R1_01095667 EFTA02278630

Less real money up front and not an enormous amount of points used ... OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade business. We will have to transfer AMEX points to AF Flying Blue account. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If they pick up first fro you, ask them if mileage upgrade available from premium economy to b Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok super And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premium Ecc Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea... OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you can p: 040 American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am gettini have mileage upgrade available. EFTA_R1_01095668 EFTA02278631

Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er ours: on t roug n ay - 0PM EST If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights...wt upgrade? (sorry!) I see you gave me premium economy price but it is different return flight...so not sure the prich oops! sorry! you already gave me the biz price! Can you tell me the biz class AF price? thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLE You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air Fi with Air France. You can check mileage availability on Air France at httns://www.flyinnblue.comffrthome/exolon I checked mileage space via Delta, nothing available on Delta in business round trip as direct. So, if the goal is First class, here are options: 1) pay whole first class ticket in points - 1 412 253 points and 20 % back. 2) pay for first class ticket partially in points - let say business class fare on Air France is $10,1: between business and first - $4075.80 - pay in points 407 580 points and 20% back. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana Hours: Mon through Friday 9AM-530PM EST would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF EFTA_R1_01095669 EFTA02278632

So what is best idea for first class AF round trip for Karyna ? We buy coach fare and upgrad' 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P Ok. Let me ask him thx Sent from my iPhone First class: 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P TOTAL FARE - USD 14212.53 Business: 1 AA 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P TOTAL FARE - USD 8343.53 Premium economy: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE $3930.23 Coach: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE TOTAL FARE - USD 2772.23 Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er EFTA_R1_01095670 EFTA02278633

Hours: Mon through Friday 9AM-530PM EST On it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or firs. economy and economy price too. We need to comj Sent from my iPhone Privacy Statement I Visit the CeMorran Card webs to To learn more about e-mail security or report a suspicious e-mail. please visit us at O2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service American Express. You are responsible for any purchases. shipping charges and/or foes you authorize. We reserve the right to note prof i have them on line.. On Feb 1, 2019, at 4:15 PM, Natalia Molotkova wrote: Let me know when you have them on line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST please issue ticket as stated below On Feb 1, 2019, at 4:13 PM, Natalia Molotkova > wt.( Your response is required to complete this reservation. Prices and availability are subje • Total air reservation, including taxes and fees: $3956.33. EFTA_R1_01095671 EFTA02278634

• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am • Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, calling them now! OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still ava them on the line. Regards, Natalia (Natasha) Molotkova Centurion Relationshi. Manager Hours: Mon through Friday 9AM-530PM EST OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue ac Karyna, then upgrade her to biz! Can you do for me pretty please!? still determining what we want to do... JE's AF Flying Blue Number: 1193608285 EFTA_R1_01095672 EFTA02278635

ok, I will go in and set up an account... Yes, I need account number. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok...maybe you should go ahead and link the Amex card to account now! Do you need under Jeffrey's name.. terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, tl Availability for upgrade is not guaranteed, it is available now, it could be not like 1 done prior to departure, but after ticketing. -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? go through all this with our accounting department today...Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er EFTA_R1_01095673 EFTA02278636

ours: on rough Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, tl -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 1! am going to have to go through all this with our accounting department today...Rich is c thank you,...got it on the AF miles. so in our case, it is probably better to use points after the person has taken the flight ...ji Amex points... You can pay with points only when you know for sure he or she is taking flight, even aftE Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK, if you got upgrade using AF miles and changing flight - if upgrade is available on nE be possible difference in air fare or miles plus change fee). With AF, if upgrade for new back to account, AF account. If you used AMEX points and canceling - you are getting money back if ticket was refuru back. Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST if we transfer Amex points to AF miles, but then change the flight we used them on, wo or would we have to use more points to upgrade the new flight? what happens to those points to AF that is it with our Amex points. I also worry, what if we cancel the flight with usable? (this sounds like a huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are nor cancel a flight we have upgraded, we do not get them back? EFTA_R1_01095674 EFTA02278637

hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards Are you talking about airline miles or AMEX points? Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST so if we have to change her flight (which happens a lot over here) then the points are gc used, they are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we nee for upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue accour Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Kan I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is only way to upgrade would be through Amex..it also sounds like lots of restrictions to ge me the best option would be to purchase the premium economy seat and upgrade with I Karyna..) Less real money up front and not an enormous amount of points used ... OK, we got through - we can issue ticket as Premium Economy and after ticketing get u business. We will have to transfer AMEX points to AF Flying Blue account. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er EFTA_R1_01095675 EFTA02278638

Hours: Mon through Friday 9AM-530PM EST If they pick up first fro you, ask them if mileage upgrade available from premium econor Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: on throughFriday A - 0PM EST ok super And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premii Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea... OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So yoi. 618 040 American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long hold time with them, and if I arr they have mileage upgrade available. Regards, Natalia (Natasha) Molotkova enturion Relation hi Mana er Hours: on through riday 9A -530PM EST If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF fligt to upgrade? (sorry!) EFTA_R1_01095676 EFTA02278639

I see you gave me premium economy price but it is different return flight...so not sure th oops! sorry! you already gave me the biz price! Can you tell me the biz class AF price? thank you for the break down! Let me find out what he wishes to do....Keep the flight or You can't upgrade Air France ticket through Delta. And you can't book Premier class wit with Air France. You can check mileage availability on Air France at hflps://www.flyinoblue.comffr/home) I checked mileage space via Delta, nothing available on Delta in business round trip as • So, if the goal is First class, here are options: 1) pay whole first class ticket in points - 1 412 253 points and 20 % back. 2) pay for first class ticket partially in points - let say business class fare on Air France is fare between business and first - $4075.80 - pay in points 407 580 points and 20% back Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta t So what is best idea for first class AF round trip for Karyna...? We buy coach fare and 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P Ok. Let me ask him thx EFTA_R1_01095677 EFTA02278640

Sent from my iPhone First class: 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P TOTAL FARE - USD 14212.53 Business: 1 AA 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P TOTAL FARE - USD 8343.53 Premium economy: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE $3930.23 Coach: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE TOTAL FARE - USD 2772.23 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST On it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095678 EFTA02278641

Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz o Premium economy and economy price too. We need to compare. I was not given times Sent from my iPhone Pneaed Statemen! I Vrse the Centeaon Card atebs,!e To learn more about email security or report a suspicious e-rnail. please visit us at amencanexpress comtphishing. O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express anc responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products r and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re purposes. Your response is required to complete this reservation. Prices and availability are subject to ct • Total air reservation, including taxes and fees: $3956.33. • Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am • Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, calling them now! OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, on the line. EFTA_R1_01095679 EFTA02278642

Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account. then upgrade her to biz! Can you do for me pretty please!? still determining what we want to do... JE's ok, I will go in and set up an account... Yes, I need account number. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana Hours: Mon through Friday 9AM-530PM EST ok...maybe you should go ahead and link the Amex card to account now! Do you need me to c Jeffrey's name.. terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er EFTA_R1_01095680 EFTA02278643

Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: Availability for upgrade is not guaranteed, it is available now, it could be not like two ho prior to departure, but after ticketing. -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 t through all this with our accounting department today... Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er ours: on t roug nay - 0PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 n going to have to go through all this with our accounting department today...Rich is coming here thank you,...got it on the AF miles. so in our case, it is probably better to use points after the person has taken the flight ...just to points... You can pay with points only when you know for sure he or she is taking flight, even after depa Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new fligh EFTA_R1_01095681 EFTA02278644

possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight is nc account, AF account. If you used AMEX points and canceling - you are getting money back if ticket was refundable 0 back. Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST if we transfer Amex points to AF miles, but then change the flight we used them on, would the would we have to use more points to upgrade the new flight? what happens to those points? I AF that is it with our Amex points. I also worry, what if we cancel the flight with AF and book a (this sounds like a huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are non revers flight we have upgraded, we do not get them back? hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can all Are you talking about airline miles or AMEX points? Regards, Natalia (Natasha) Molotkova ours: on roug nay PM EST so if we have to change her flight (which happens a lot over here) then the points are gone? I I used, they are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to is: upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they are r Regards, Natalia (Natasha) Molotkova roug ri ay 0PM EST EFTA_R1_01095682 EFTA02278645

oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do v‘ Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna.. I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a r way to upgrade would be through Amex..it also sounds like lots of restrictions to get an award I best option would be to purchase the premium economy seat and upgrade with points to Biz cl Less real money up front and not an enormous amount of points used ... OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade business. We will have to transfer AMEX points to AF Flying Blue account. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If they pick up first fro you, ask them if mileage upgrade available from premium economy to b Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST ok super And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premium Ecc Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana Hours: Mon through Friday 9AM-530PM EST I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! EFTA_R1_01095683 EFTA02278646

Do you think it would be less points to transfer them to AF? or you have no idea... OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you can p! 040 American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am gettin! have mileage upgrade available. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights...wt upgrade? (sorry!) I see you gave me premium economy price but it is different return flight...so not sure the prich oops! sorry! you already gave me the biz price! Can you tell me the biz class AF price? thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLE You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air A with Air France. You can check mileage availability on Air France at https://www.flyinqblue.cornifr/home/explon I checked mileage space via Delta, nothing available on Delta in business round trip as direct. So, if the goal is First class, here are options: 1) pay whole first class ticket in points - 1 412 253 points and 20 % back. 2) pay for first class ticket partially in points - let say business class fare on Air France is $10,1: between business and first - $4075.80 - pay in points 407 580 points and 20% back. EFTA_R1_01095684 EFTA02278647

Regards, Natalia (Natasha) Molotkova enturi•n - -I-tionshi• Man -!-r Hours: Mon through Friday 9AM-530PM EST would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrad' 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P Ok. Let me ask him thx Sent from my iPhone First class: 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P TOTAL FARE - USD 14212.53 Business: 1 AA 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P TOTAL FARE - USD 8343.53 Premium economy: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE $3930.23 Coach: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A EFTA_R1_01095685 EFTA02278648

OPERATED BY AIR FRANCE TOTAL FARE - USD 2772.23 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST On it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana Hours: Mon through Friday 9AM-530PM EST Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or firs• economy and economy price too. We need to corn Sent from my iPhone To learn more about e-mail secunty or report a suspicious e-mail, please visit us at amencanexpress comtphishng. 2015 Amencan Express. All lights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note prof Their record locator is VG8PEM Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Let me know when you have them on line. EFTA_R1_01095686 EFTA02278649

Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST please issue ticket as stated below On Feb 1, 2019, at 4:13 PM, Natalia Molotkova wrote: Your response is required to complete this reservation. Prices and availability are subject to ct • Total air reservation, including taxes and fees: $3956.33. Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am • Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, calling them now! OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, them on the line. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er EFTA_R1_01095687 EFTA02278650

ugh Friday 9AM-530PM EST OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account. Karyna, then upgrade her to biz! Can you do for me pretty please!? still determining what we want to do... JE's AF Flying Blue Number: 1193608285 ok, I will go in and set up an account... Yes, I need account number. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok...maybe you should go ahead and link the Amex card to account now! Do you need me to c under Jeffrey's name.. terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: EFTA_R1_01095688 EFTA02278651

Availability for upgrade is not guaranteed, it is available now, it could be not like two ho done prior to departure, but after ticketing. -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 t go through all this with our accounting department today... Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er ours: on t roug nay - 0PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 n am going to have to go through all this with our accounting department today...Rich is coming thank you,...got it on the AF miles. so in our case, it is probably better to use points after the person has taken the flight .. just to Amex points... You can pay with points only when you know for sure he or she is taking flight, even after depa Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new High be possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight I; back to account, AF account. If you used AMEX points and canceling - you are getting money back if ticket was refundable (I back. EFTA_R1_01095689 EFTA02278652

Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST if we transfer Amex points to AF miles, but then change the flight we used them on, would the or would we have to use more points to upgrade the new flight? what happens to those pointE points to AF that is it with our Amex points. I also worry, what if we cancel the flight with AF ar usable? (this sounds like a huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are non revers cancel a flight we have upgraded, we do not get them back? hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can al, Are you talking about airline miles or AMEX points? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST so if we have to change her flight (which happens a lot over here) then the points are gone? I I used, they are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to is: for upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they a Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna.. EFTA_R1_01095690 EFTA02278653

I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a r only way to upgrade would be through Amex..it also sounds like lots of restrictions to get an avk me the best option would be to purchase the premium economy seat and upgrade with points Karyna..) Less real money up front and not an enormous amount of points used ... OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade business. We will have to transfer AMEX points to AF Flying Blue account. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If they pick up first fro you, ask them if mileage upgrade available from premium economy to b Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok super And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premium Ecc Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea... EFTA_R1_01095691 EFTA02278654

OK, Premium Economy seat on Air France is $3956.33, 618 040 American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long they have mileage upgrade available. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST business is $10,136.73. So you can pi hold time with them, and if I am gettini If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights...wt to upgrade? (sorry!) I see you gave me premium economy price but it is different return flight...so not sure the pricii oops! sorry! you already gave me the biz price! Can you tell me the biz class AF price? thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLE You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air Fi with Air France. You can check mileage availability on Air France at https://www.flvinublue.com/fr/home/explon I checked mileage space via Delta, nothing available on Delta in business round trip as direct. So, if the goal is First class, here are options: 1) pay whole first class ticket in points - 1 412 253 points and 20 % back. 2) pay for first class ticket partially in points - let say business class fare on Air France is $10,1: fare between business and first - $4075.80 - pay in points 407 580 points and 20% back. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er EFTA_R1_01095692 EFTA02278655

Hours: Mon through Friday 9AM-530PM EST would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrad' 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P Ok. Let me ask him thx Sent from my iPhone First class: 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P TOTAL FARE - USD 14212.53 Business: 1 AA 62 06FEB MIA CDG 0625P 0905A 2 M 45 14FEB CDG JFK 0955A 1235P TOTAL FARE - USD 8343.53 Premium economy: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL IAF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE $3930.23 Coach: 1 DL IAF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE TOTAL FARE - USD 2772.23 EFTA_R1_01095693 EFTA02278656

Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST On it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana Hours: Mon through Friday 9AM-530PM EST Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or first c Premium economy and economy price too. We need to compare. I was not given times to dep Sent from my iPhone I Visit the Centurion Card website To learn more about einail security or report a suspicious e-mail, please visit us at aiver_icarietpre_sacarerphishing. O2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b and not against American Express. You are responsible for any purchases, shipping charges andfor fees you authorize. We reserve the - purposes. Your response is required to complete this reservation. Prices and availability are subject to change. • Total air reservation, including taxes and fees: $3956.33. • Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am • Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm EFTA_R1_01095694 EFTA02278657

Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, calling them now! OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, you asl line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account...purch upgrade her to biz! Can you do for me pretty please!? still determining what we want to do... JE's ok, I will go in and set up an account... Yes, I need account number. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095695 EFTA02278658

ok...maybe you should go ahead and link the Amex card to account now! Do you need me to open th Jeffrey's name.. terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be d( Availability for upgrade is not guaranteed, it is available now, it could be not like two hours lat departure, but after ticketing. -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,060 miles? it is 1 to 1? (gi all this with our accounting department today...Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be d( -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? to have to go through all this with our accounting department today...Rich is coming here at 2:30 thank you,...got it on the AF miles. EFTA_R1_01095696 EFTA02278659

so in our case, it is probably better to use points after the person has taken the flight ...just to be sure. You can pay with points only when you know for sure he or she is taking flight, even after departure. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new flight, yes difference in air fare or miles plus change fee). With AF, if upgrade for new flight is no longer availabl. account. If you used AMEX points and canceling - you are getting money back if ticket was refundable (not poii Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST if we transfer Amex points to AF miles, but then change the flight we used them on, would the new fli we have to use more points to upgrade the new flight? what happens to those points? I realize once with our Amex points. I also worry, what if we cancel the flight with AF and book another airline...are huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are non reversible ... we have upgraded, we do not get them back? hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can always b Are you talking about airline miles or AMEX points? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095697 EFTA02278660

so if we have to change her flight (which happens a lot over here) then the points are gone? I think it are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to issue Pre upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they are nonrevE Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do we have is automatic through Amex? I need to make sure Biz class is good for Karyna.. I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a membe upgrade would be through Amex..it also sounds like lots of restrictions to get an award to first...its onl would be to purchase the premium economy seat and upgrade with points to Biz class (if biz class is . front and not an enormous amount of points used ... OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade - it is e We will have to transfer AMEX points to AF Flying Blue account. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If they pick up first fro you, ask them if mileage upgrade available from premium economy to business Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er ours: on t roug nay - 0PM EST EFTA_R1_01095698 EFTA02278661

ok super And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premium Economy. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er ours: on roug nay - OPM EST I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea... OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am mileage upgrade available. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST can pay diffe getting call, I If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights...what wot. upgrade? (sorry!) I see you gave me premium economy price but it is different return flight...so not sure the pricing wou oops! sorry! you already gave me the biz price! Can you tell me the biz class AF price? thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLD for KE EFTA_R1_01095699 EFTA02278662

You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air France L France. You can check mileage availability on Air France at https://www.flvingblue.com/fr/home/explorer and I I checked mileage space via Delta, nothing available on Delta in business round trip as direct. So, if the goal is First class, here are options: 1) pay whole first class ticket in points - 1 412 253 points and 20 % back. 2) pay for first class ticket partially in points - let say business class fare on Air France is $10,136.73, : business and first - $4075.80 - pay in points 407 580 points and 20% back. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF? So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrade with 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P Ok. Let me ask him thx Sent from my iPhone First class: 1 AF 2 AF 99 06FEB MIA CDG 0440P 0715A 6 14FEB CDG JFK 0120P 0355P TOTAL FARE - USD 14212.53 Business: 1 AA 62 06FEB MIA CDG 0625P 0905A EFTA_R1_01095700 EFTA02278663

2 AA 45 14FEB CDG JFK 0955A 1235P TOTAL FARE - USD 8343.53 Premium economy: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE $3930.23 Coach: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE TOTAL FARE - USD 2772.23 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST On it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or first class. C and economy price too. We need to corn Sent from my iPhone Pn,a; y Statc,, ent I V.srt Ike Conti)rion Card website To learn more about e-mail security or report a suspicious ?TOY. please visit us at einencanexeress com/ohishing. e 2015 Amencan Express. All rights mewed Amoncan Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge l the actions of the service provider and the only remedy for any claims relating to services or products provided by tho service provider is against IP are responsible for any purchases. shipping charges ander fees you authorize. We reserve the right to note profile and preference data for servicin EFTA_R1_01095701 EFTA02278664

Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST Did you call flying blue? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST i am now on hold for a Flying Blue rep...I had a normal rep...he couldnt help... On Feb 1, 2019, at 4:16 PM, Natalia Molotkova < wrote: Their record locator is VG8PEM Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Let me know when you have them on line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095702 EFTA02278665

please issue ticket as stated below On Feb 1, 2019, at 4:13 PM, Natalia Molotkova a wrote: Your response is required to complete this reservation. Prices and availability are subject to cl • Total air reservation, including taxes and fees: $3956.33. • Ticket is non-refundable, $300.00 change penalty applies plus difference in fare. • Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m Departing: Miami Airport, (MIA) at 4.40pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am • Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana Hours: Mon through Friday 9AM-530PM EST ok, calling them now! OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, them on the line. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account. Karyna, then upgrade her to biz! Can you do for me pretty please!? EFTA_R1_01095703 EFTA02278666

still determining what we want to do... JE's AF Flying Blue Number: 1193608285 ok, I will go in and set up an account... Yes, I need account number. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok...maybe you should go ahead and link the Amex card to account now! Do you need me to c under Jeffrey's name.. terrific!! got it! Before transferring points to AF, I need to link Flying Blue account to AMEX card. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: Availability for upgrade is not guaranteed, it is available now, it could be not like two ho done prior to departure, but after ticketing. -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 t go through all this with our accounting department today... Rich is coming here at 2:30 15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. EFTA_R1_01095704 EFTA02278667

Yes 1 AMEX point is 1 AF mile. Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST -if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this mu: -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 n am going to have to go through all this with our accounting department today...Rich is coming thank you,...got it on the AF miles. so in our case, it is probably better to use points after the person has taken the flight ...just to Amex points... You can pay with points only when you know for sure he or she is taking flight, even after depa Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new High be possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight i5 back to account, AF account. If you used AMEX points and canceling - you are getting money back if ticket was refundable 0 back. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01095705 EFTA02278668

if we transfer Amex points to AF miles, but then change the flight we used them on, would the or would we have to use more points to upgrade the new flight? what happens to those point; points to AF that is it with our Amex points. I also worry, what if we cancel the flight with AF ar usable? (this sounds like a huge headache to me) Also, confirm to me, once we pay with Amex points for an upgrade, those points are non reveri cancel a flight we have upgraded, we do not get them back? hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can al, Are you talking about airline miles or AMEX points? Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST so if we have to change her flight (which happens a lot over here) then the points are gone? I I used, they are not redeemable... It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to is: for upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they a Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er ours: on roug nay - 0PM EST oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna.. I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a r only way to upgrade would be through Amex..it also sounds like lots of restrictions to get an alA me the best option would be to purchase the premium economy seat and upgrade with points Karyna..) Less real money up front and not an enormous amount of points used ... EFTA_R1_01095706 EFTA02278669

OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade business. We will have to transfer AMEX points to AF Flying Blue account. Regards, Natalia (Natasha) Molotkova MOM Hours: Mon through Friday 9AM-530PM EST If they pick up first fro you, ask them if mileage upgrade available from premium economy to b Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok super And I am calling two. If you got them first, use record locator VGBPEM , I put it in Premium Ecc Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea... OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you can pi 618 040 American Express points and 20 % back. I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am gettin! they have mileage upgrade available. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_01095707 EFTA02278670