To: Bella Klein From: Sent: Fri 4/6/2018 5:31:51 PM Subject: Credit for $100 on JE Amex we will receive a credit for $100 on JE Amex for troubles with a Eurostar train ticket (you do not have to read this email string..just know we should get the S100) Begin forwarded message: From: "Allison Mcknight" Subject: Attn Paige Date: April 6, 2018 at 1:07:57 PM EDT To Reply-To: "Allison Mcknight" < Hell I have credited the account today for 100.00 as a good will and you should see this credit soon on Mr. Epstei I hope you have a great weekend ! Paige Mcknight. ours: on ay t roug nay : am to 6:00pm EST thank you Paige.... appreciate the credit for $100 USD...as well as all your help... On Apr 5, 2018, at 5:46 PM, Allison Mcknight wrote: Thank you for letting me know she made it okay ! I would be happy to issue a good will credit of he difference, for the inconvenience. I will credit the ac expected to be 50 USD. I am sorry we could not do more to resolve this issue. Have a great evening.... Paige Mcknight Centurion Relationshi Mana er u : y u n y : m to 6:00pm EST IIIMok the earlier train. They charged her 111 pounds to change it. The most important thing is with herself if she wants to change! EFTA_R1_01017451 EFTA02243502

Sent from my iPhone On Apr 5, 2018, at 1:26 PM, Allison Mcknight ‹ > wrote: Agree- dreadful. She may have just taken the original train. I'll let you know. Thanks again Sent from my iPhone On Apr 5, 2018, at 1:26 PM, Allison Mcknight •= • wrote: Hi— This is dreadful news. Do you kno s status and if she was able to exchange her existing p hear anything and I will assist in any way a can. I will also escalate this situation to management t< forward. Last minute changes will most likely need to be done abroad directly with Rail Europe and th Paige Mcknight Centurion Relationship Manager Hours: Monday through Friday 9:30am to 6:00pm EST He Paige. Since Rail Europe has such an antiquated system they could not process my new rail ticket below email from them! Truly unbelievable. Sent from my iPhone Begin forwarded message: Dat To Subject: Fwd: Sent from my iPhone Begin forwarded message: RGENT PU-42881140 public Order : From: Public-USD-Orders Date: A ril 5, 2018 at 11:09:53 AM EDT To: Subject: Re: URGENT PU-42881140 public Order : EFTA_R1_01017452 EFTA02243503

TO: Jeffrey Epstein FROM: Rail Europe RE: 42881 140 Thank you for ordering online with Rail Europe, it has been our pleasure to ass your journey. Due to the close proximity of your departure date, we were unc order has been canceled. The authorized hold on your credit card has been charged to your credit card. This generally takes less than a week to display i contact your credit card provider with any questions about pre-authorization locally in Europe. Please consider using Rail Europe for future bookings. Thank you again for booking online with Rail Europe, and please visit us agair Sincerely, Mike Rail Europe North America Original Message Follows: From To Subject: RGENT PU-42881 140 public Order : PAID NOT_CONFIRMED- Date: April 4, 2018 5:06:17 PM CDT T h a n k O EFTA_R1_01017453 EFTA02243504

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