To: From: Sent: Fri 4/6/2018 5:07:57 PM Subject: Attn Paige Title: American Express @ Hello I have credited the account today for 100.00 as a good will and you should see this credit soon on Mr. Epstein's statement. I hope you have a great weekend ! Paige Mcknight Centurion Relationship Manager Hours: Monday through Friday 9:30am to 6:00pm EST thank you Paige.... appreciate the credit for $100 USD...as well as all your help... On Apr 5, 2018, at 5:46 PM, wrote: Thank you for letting me know she made it okay ! I would be happy to issue a good will credit of he difference, for the inconvenience. I will credit the account expected to be 50 USD. I am sorry we could not do more to resolve this issue. Have a great evening.... Paige Mcknight Centurion Relationshi Mana er ours: on ay t roug nay : am to : pm T =took the earlier train. They charged her 111 pounds to change it. The most important thing is she gi with herself if she wants to change! Sent from my iPhone On Apr 5, 2018, at 1:26 PM, Allison Mcknight < wrote: EFTA_R1_01016402 EFTA02242731

Agree- dreadful. She may have just taken the original train. I'll let you know. Thanks again Sent from my iPhone On Apr 5, 2018, at 1:26 PM, Allison Mcknight .arote: Hi Lesley, This is dreadful news. Do you kno status and if she was able to exchange her existing perhaps hear anything and I will assist in any w y can. I will also escalate this situation to management to see I forward. Last minute changes will most likely need to be done abroad directly with Rail Europe and the rail r. Paige Mcknight Centurion Relationshi• Mana er Hours: Monday through Friday 9:30am to 6:00pm EST He Paige. Since Rail Europe has such an antiquated system they could not process my new rail ticket in tim below email from them! Truly unbelievable. Sent from my iPhone Begin forwarded message: From: lesley taylor Sent from my iPhone RGENT PU-42881140 public Order : Begin forwarded message: From: Public-USD-Orders <Public-USD-Orders raileurope.com> Date: April 5, 2018 at 11:09:53 AM EDT To: Subject: e: RGENT PU-42881140 public Order : TO: Jeffrey Epstein FROM: Rail Europe RE: 42881 140 Thank you for ordering online with Rail Europe, it has been our pleasure to assist yot. EFTA_R1_01016403 EFTA02242732

your journey. Due to the close proximity of your departure date, we were unable tc order has been canceled. The authorized hold on your credit card has been relea charged to your credit card. This generally takes less than a week to display on yoi contact your credit card provider with any questions about pre-authorization holds locally in Europe. Please consider using Rail Europe for future bookings. Thank you again for booking online with Rail Europe, and please visit us again at ht Sincerely, Mike Rail Europe North America Origin From: To: Subje Date: April 4, 2018 5:06:17 PM CDT T h a n k O f O r b O 140 public Order : PAID NOT_CONFIRMED+NOT_ EFTA_Ri_01016404 EFTA02242733

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