From: To: Amex Centurian Travel • Subject: Re: Change Date for to Moscow (Rec [Email Ref: 150818- 001665] Date: Thu, 20 Aug 2015 23:04:58 +0000 Hi Natasha...just let the ticket go...whew will not return on Aug. 31....and she will not go back before Oct. 31. Still not sure on December ticket... just keep it reserved for now...when does reservation expire? On Aug 20, 2015, at 6:52 PM, Natalia Molotkova < > wrote: Centurion Banner Response (Natalia Molotkova) 08/20/2015 06:52 PM Ok, I was right, the ticket - return portion - can be reused up to 345 days after the last stopover - that was outbound flight on November 21st 2014, so December 2015 is after 345 days. So we can change return only to depart by October 31st with add collect 111.00USD. For December will be new one way ticket. Let me know what you want to do. Regards, Natalia. Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer (I perfect thanks On Aug 18, 2015, at 1:14 PM, Natalia Molotkova wrote: I) 08/18/2015 01:33 PM > • Response (Natalia Molotkova) 08/18/2015 01:14 PM > Ok, let us see what rate desk will say... > Regards, > Natalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Customer (I ) 08/18/2015 01:09 PM > Thanks. I see you reserved the ticket. Totally fine just in case! Sorry, having computer issues or I would have responded sooner. > Sent from my iPhone > On Aug 18, 2015, at 12:46 PM, Natalia Molotkova • wrote: > > > > > > > Response (Natalia Molotkova) 08/18/2015 12:46 PM > Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.00USD. What date to hold while we are waiting fro the respond from the rate desk? > Regards, > > Natalia Molotkova > Centurion RPIalinnshin Mananfir > > EFTA00344105

> > > ay through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 12:40 PM > I > Regards, > Natalia Molotkova >> > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Customer ( ) 08/18/2015 12:39 PM > ok, so when they get back to you (up to 48 hours from now) just let me know! > > > On Aug 18, 2015, at 12:34 PM, Natalia Molotkova wrote: > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 12:34 PM > » Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > » Regards, > » Nafalia Molotkova > > > • > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > Customer (1 ) 08/18/2015 12:21 PM > » Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) > > > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > » Regards, > > » Nafalia Molotkova >> » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Customer (I ) 08/18/2015 11:39 AM > > » This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > > > > On Atm 18 2015 at 11 13 AM, Natalia Molotkova > wrote: > > > > > > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > » Regards, > > > » Natalia Molotkova > > > » ^ > > > > > > > > > > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM EFTA00344106

> > > > Sure, let me have a look.. > > > » Regards, > > > » Natalia Molotkova ours: r on ay through Friday 10:30am to 7:00pm EST > > > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wnnrierfill day! > > > > Customer ( I) 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the br,Illior I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts > > > > > > > > > Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > > > > > > » From: "American Ex ress Travel" < > > > > > > » Dat • • • M EDT > > > > > » To: > > > > > » Subjec : nvoice or 31AUG15 > > > > > » > > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept inco • . If you-have any questions, please contact Centurion Travel Service at 1 . > > > > > » > > > > > » If airline tickets are purchased for this itinerary: > > > > > »Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > > » http://myamextravel.com/baggage > > > > > » > > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > » > > >> > >>> Friday 03 Jul 15 > > > > > » Other Information > > > > > » > > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > > » Monday 31 Aug 15 > > > > > » Flight Information > > > > > » > > > > > » Date 31 Aug 2015 > > > > > » Airline Aeroflot > > > > > »Airline Record Locatord >>>>>» Flight/Class SU103 L conomy lass > > > > > » Origin New York, John F Kennedy International > > > > > » Destination Moscow, Sheremetyevo > > > > > » Departing 07:10 PM > > >> > >>>Arnving T1:25 AM / 01 Sep 2015 > > > > > » Departure Terminal Terminal 1 > > > > > »Arnval Terminal Terminal D - Domestic/Intl > > > > > » Estimated Time 9 Hrs 15 Mins > > > > > » Stops Non-stop > > >> > >>> Seats 18K > > > > > » Confirmed > > > > > » Entry and Exit Information for Travel > > > > > » > > > > > »American Express strongly recommendsthatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entr it requirements for your travel destination. Due to frequent changes, EFTA00344107

American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > > >> > > > > > » > > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > > » > > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > > » > > > > > » PDF itinerary attachment: > > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > > » > > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > > » > > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > > » > > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > > » > > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > > » > > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time w e ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > > » > > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > > >> > > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > > » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this EFTA00344108

> > > > communication in error, please notify i is immediately by > > > > > return e-mail or by e-mail to and > > > > > destroy this communication and all copies thereof, > > > > » including all attachments. copyright -all rights reserved > > > » Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, pleasevisitusatamericanexpress.com/phishing. > > > > > > > > > @ 2015 American Express. All rights reserved > > > > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly unders to nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .Ftirvww.maps.g m/help/f0galnotices maps.html). There is typically no cost to you or most booking effiTrts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For moreinformationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694. Iowa TA#002. Nevada NV#2001-0126 > > > > > > > > > > > > > » Ref#150818-001665 > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > > Natalia Molotkova >>»^ > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova >> » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! EFTA00344109

> > » Customer 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the. or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" <I > > > > » Data PM EDT > > >> > » To: > > > > » Subjec nvoice or 31AUG15 > > > > » > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept ingiiiites. If you have any questions, please contact Centurion Travel Service at 1- > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > Flight/Class SU103 L conomy lass > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving T1:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestidlntl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > > > > » > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > » > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. EFTA00344110

> > > > » > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express .products to pay for supplier products and services. From time to time we ma yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > » Califomia State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > » please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, pleace notify us immediately by > > > » return e-mail or by e-mail to and > > > > destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. > > > > > > » @ 2015 American Express. All rights reserved > > > > > > » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge EFTA00344111

Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Mirvww.maps. m/help/f0galnotices maps.html). There is typically no cost to you or most booking elTrts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington U814600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > > > Ref#150 18-001665 > » Customer ) 08/18/2015 12:00 PM > > ok thanks >> > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: >> > >> >> >> >> > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > » f4egards, > > > Natalia Molotkova >> » ^ • > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Customer (I ) 08/18/2015 11:39 AM > > » This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > > > » On Alin 1F1 2015 at 11.13 AM, Natalia Molotkova > wrote: >> >> > > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > » Regards, > > > » Natalia Molotkova > > > » ^ " > > > > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > EFTA00344112

> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > > » Regards, > > > » Natalia Molotkova > > > > > > > > > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonder-till davi > > > > Customer ( I) 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts > > > > > > > > > Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > > > > > > » From: "American Ex ress Travel" <I > > > > > > » Da • • • M EDT > > > > > » To: > > > > > » Subjec : nvoice or 31AUG15 > > > > > » > > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept inco * . If you-have any questions, please contact Centurion Travel Service at 1 . > > > > > » > > > > > » If airline tickets are purchased for this itinerary: > > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > > » http://myamextravel.com/baggage > > > > > » > > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > » > > >> > >>> Friday 03 Jul 15 > > > > > » Other Information > > > > > » > > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > > » Monday 31 Aug 15 > > > > > » Flight Information > > > > > » > > > > > » Date 31 Aug 2015 > > > > > » Airline Aeroflot > > > > > »Airline Record Locator > Flight/Class SU103 L conomy lass > > > > > » Origin New York, John F Kennedy International > > > > > » Destination Moscow, Sheremetyevo > > > > > » Departing 07:10 PM > > >> > >>>Arnving T1:25 AM / 01 Sep 2015 > > > > > » Departure Terminal Terminal 1 > > > > > »Arnval Terminal Terminal D - Domestic/Intl > > > > > » Estimated Time 9 Hrs 15 Mins > > > > > » Stops Non-stop > > >> > >>> Seats 18K > > > > > » Confirmed > > > > > » Entry and Exit Information for Travel > > > > > » > > > > > » American Express strongly recommendsthatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date EFTA00344113

and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > > >> > > > > > » > > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > > » > > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > > » > > > > > » PDF itinerary attachment: > > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > > » > > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > > » > > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > > » > > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > > » > > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > > » > > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time w e ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > > » > > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > > >> > > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > > » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited EFTA00344114

> > > > > and may be unlawful. If you have received this > > > > communication in error, please nntifv us immediately by > > > > > return e-mail or by e-mail to and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > » Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, pleasevisitusatamericanexpress.com/phishing. > > > > > > > > > @ 2015 American Express. All rights reserved > > > > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)_fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly unders to nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Ftiryww.maps. m/help/fegalnotices maps.html). There is typically no cost to you or most booking elliTrts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For moreinformationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBItt600-469-694. Iowa TA#002. Nevada NV#2001-0126 > > > > > > > > > > > > > » Ref#150818-001665 > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Natalia Molotkova >> » ^ • > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > > Natalia Molotkova > > » > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion EFTA00344115

Support Associate. Have a wnnderft il dav! > > » Customer (I ) 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the. pr i.ig or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts 1 > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Ex ress Travel" •cl > > > > » Da PM EDT > > >> > » To: > > > > » Subjec : nvoice or 31AUG15 > > > > » > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > Flight/Class SU103 L conomy lass > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving T1:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > > > > » > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat EFTA00344116

Reader. Refer to website below to download and install this free software. > > > > » > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600-469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > » please note > > > » The information contained in this communication is > > > » confidential, may be attorney-client privileged, may > > > » constitute inside information, and is intended only for > > > » the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > » communication or any part thereof is strictly prohibited > > > » and may be unlawful. If you have received this > > > » communication in error, please nntifv I Is immediately by > > > » return e-mail or by e-mail to J I, and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > » To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> >> > > > @ 2015 American Express. All rights reserved > > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wiliprovide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge EFTA00344117

Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalf not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .ft ireww.maps. m/help/fegalnotices maps.html). There is typically no cost to you or most booking elfTrts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > » Ref#150818-001665 > » Response (Natalia Molotkova) 08/18/2015 11:53AM > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards. > > > Nafalia Molotkova > > > >> > >> > >> > >> > > » Customer d ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: >> > >> >> >> >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Nafalia Molotkova >> » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Nafalia Molotkova > > > > • > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST EFTA00344118

> > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful dav! > > » Customer (I ) 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the. li •c, or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" > > > > » Da PM EDT > > >> > » To: > > > > » Subjec nvoice or 31AUG15 > > > > » > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in dissiges. If you have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > Flight/Class SU103 L conomy lass > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving T1:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > > > > » > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail EFTA00344119

practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > » > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > >> > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600-469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > » please note > > > » The information contained in this communication is > > > » confidential, may be attorney-client privileged, may > > > » constitute inside information, and is intended only for > > > » the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > » communication or any part thereof is strictly prohibited > > > » and may be unlawful. If you have received this > > > » communication in error, please nntifv its immediately by > > > » retum e-mail or by e-mail to J I, and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > » To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. EFTA00344120

>> >> > > »O 2015 American Express. All rights reserved > > > > > > » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .ft Phrww.maps. m/help/legalnotices maps.html). There is typically no cost to you or most booking efts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington U814600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > » Ref#150818-001665 > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Nafalia Molotkova > > > — • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Nafalia Molotkova >> > • • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have wnriderfill davi > » Customer (J t) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 1T,18,1920,21...what ever day is t e es price o fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts >> > EFTA00344121

> > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Dat • PM EDT > > >>> To: > > > » Subjec 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving ¶1:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.comlamex for the most up to date and accurate entry exi t for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.comlprivacy. > > »> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> EFTA00344122

> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable tole hotel operator at check-out from the property. You may wish to inquire with the hotel before your tnp regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > > communication in error, plece nntifv uc immediate) v by > > » return e-mail or by e-mail to ] , and > > > destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > @ 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wilf provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims EFTA00344123

relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Ftireww.maps. m/help/legalnotices maps.html). There is typically no cost to you or most booking elEds Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > » Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 12:34 PM > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > Regards, > Natalia Molotkova > > > > > > > > > > > Customer ) 08/18/2015 12:21 PM > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards, > » Nafalia Molotkova >> > * • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > > Customer ( ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: >> > >> >> >> >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Nafalia Molotkova > > » Centurion Relationship Manager ours: on ay through Friday 10:30am to 7:00pm EST EFTA00344124

>> >> >> >> > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova > > » ^ > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wnnderfill clay! > > » Customer (I ) 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is thel .,c, or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts l > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" <I > > > > » Da • M EDT > > >> > » To: > > > > » Subjec : nvoice or 31AUG15 > > > > » > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in dissiges. If you have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locatord >>>>» Flight/Class SU103 L conomy lass > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving T1:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed EFTA00344125

> > > > » Entry and Exit Information for Travel > > > > » > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > » http://www.adobe.com/products/acrobatlreadstep.html > > > > » > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express .products to pay for supplier products and services. From time to time we ma yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > » please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of EFTA00344126

> > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify ue immediately by > > > » return e-mail or by e-mail to J I, and > > > > destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > » To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. > > > > > > » @ 2015 American Express. All rights reserved > > > > > > » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will-provide you with certain information about the service provider(s)_fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shallnot be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Ftirtww.maps. m/help/fegalnotices maps.html). There is typically no cost to you or most booking ef ts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/trayelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > » Ref#150818-001665 > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova > > > • • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Natalia Molotkova > > > — • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM EFTA00344127

> > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have p wonderful davl > » Customer (J t) 08/18/2015 07:48 AM Moscow to December...like Dec. 11,18,19 I 20,21...what ever day is or > » Good morning Natasha...can you please change this ticket for to closest to the price we have paid...I know won't hear from you until after 10am when your shift starts l >> > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Ex > > > » Dat > > > » To: > > > » Subjec : nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 • > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > >> EFTA00344128

> > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > » The information contained in this communication is > > » confidential, may be attorney-client privileged, may > > » constitute inside information, and is intended only for > > » the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > » communication or any part thereof is strictly prohibited > > » and may be unlawful. If you have received this > > > > communication in error, please nntifv us immediately by > > » return e-mail or by e-mail to , and > > » destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > @ 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third EFTA00344129

party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalfnot be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .ft ir/ww.maps.grDg m/help/tegalnotices maps.html). There is typically no cost to you or most booking &forts ConciergrCompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150 1R-001865 > Customer ( ) 08/18/2015 12:00 PM > ok thanks > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards, > » Nafalia Molotkova >> > * • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > > Customer (1 ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < > wrote: >> > >> >> >> >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Nafalia Molotkova > > » Centurion Relationship Manager EFTA00344130

>> >> >> >> > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova > > » ^ > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wnnderfill clay! > > » Customer (I ) 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is thel .,c, or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts l > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" <I > > > > » Da • M EDT > > >> > » To: > > > > » Subjec : nvoice or 31AUG15 > > > > » > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in dissiges. If you have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locatord >>>>» Flight/Class SU103 L conomy lass > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving T1:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed EFTA00344131

> > > > » Entry and Exit Information for Travel > > > > » > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > » http://www.adobe.com/products/acrobatlreadstep.html > > > > » > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express .products to pay for supplier products and services. From time to time we ma yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > » please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of EFTA00344132

> > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify ue immediately by > > > » return e-mail or by e-mail to J I, and > > > > destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > » To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. > > > > > > » @ 2015 American Express. All rights reserved > > > > > > » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will-provide you with certain information about the service provider(s)_fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shallnot be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Ftirtww.maps. m/help/fegalnotices maps.html). There is typically no cost to you or most booking ef ts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/trayelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > » Ref#150818-001665 > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova > > > • • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Natalia Molotkova > > > — • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM EFTA00344133

> > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have p wonderful davl > » Customer (J t) 08/18/2015 07:48 AM Moscow to December...like Dec. 11,18,19 I 20,21...what ever day is or > » Good morning Natasha...can you please change this ticket for to closest to the price we have paid...I know won't hear from you until after 10am when your shift starts l >> > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Ex > > > » Dat > > > » To: > > > » Subjec : nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 • > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > >> EFTA00344134

> > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > » The information contained in this communication is > > » confidential, may be attorney-client privileged, may > > » constitute inside information, and is intended only for > > » the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > » communication or any part thereof is strictly prohibited > > » and may be unlawful. If you have received this > > > > communication in error, please nntifv us immediately by > > » return e-mail or by e-mail to , and > > » destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > @ 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third EFTA00344135

party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .ft ir/ww.maps.g /help/regalnotices maps.html). There is typically no cost to you or most booking &forts ConciergrCompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > » Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova . . > > > > > > > > > > > Customer ( ) 08/18/2015 11:39 AM > This is true...we have chariged this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Nafalia Molotkova >> > • • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Nafalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST EFTA00344136

> > > 0 0 1 - 1 - > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful davl > » Customer ( t) 08/18/2015 07:48 AM Moscow to December...like Dec. 17,18,19 I 20,21...what ever day is tries price or > » Good morning Natasha...can_you please change this ticket for to closest to the price we have paid...I know won't hear from you until after 10am when your shift starts l >> > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Dat • PM EDT > > >>> To: > > > >> Subjec nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locatord > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving ¶1:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry rhTe tcwirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. » »> EFTA00344137

> > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. » »> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > » The information contained in this communication is > > » confidential, may be attorney-client privileged, may > > » constitute inside information, and is intended only for > > » the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > » communication or any part thereof is strictly prohibited > > » and may be unlawful. If you have received this > > > > communication in error, please nntifv is immediately by > > » return e-mail or by e-mail to , and > > » destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website EFTA00344138

> » To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > @ 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: I http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Ftirvww.maps. m/help/legalnotices maps.html). There is typically no cost to you or most booking eliF,rts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > » Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova >> > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful davl > Customer ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is.bes [ . ..Jo fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your EFTA00344139

shift starts > > > Thanks, Lesley > > >> > >> > >> > > >» From: "American Express Travel" < > > » Da •M ST > > » To: > > » Subjec : nvoice or 31AUG15 > > » > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > » > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggagg > > » > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > » > > » Date 31 Aug 2015 > > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L conomy lass > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving T1:25 AM / 01 Sep 2015 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > » > > » American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > » See attached itinerary PDF or link for full terms and conditions. > > » > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a EFTA00344140

pleasant trip. > > » > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > » Califomia State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Travel Agency of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > >> >_ > » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of • » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > > communication in error, please notify tic immediately by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement l Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > @ 2015 American Express. All rights reserved > > > When booking concierge services for Card Members American Express uses a third party concierge service contractor ("Concierge Company'). In some cases, Concierge Company willprovide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American EFTA00344141

Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall-not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Ftirvww.maps. m/help/legalnotices maps.html). There is typically no cost to you or most booking elTrts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i nactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > Ref#150818-001665 > From: > Content-Type: multipart/alternative; > boundaryple-Mail-B39BF4A2-F1F8-4A9D-AD07-666381C04D9D > Thanks. I see you reserved the ticket. Totally fine just in case! Sorry, having computer issues or I would have responded sooner. > Sent from my iPhone > On Aug 18, 2015, at 12:46 PM, Natalia Molotkova < wrote: > • Response (Natalia Molotkova) 08/18/2015 12:46 PM > • Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.000SD. What date to hold while we are waiting fro the respond from the rate desk? > • Regards, > Natalia Molotkova > • Centurion Relationship Manager > • Hours: Monday through Friday 10:30am to 7:00pm EST > • Response (Natalia Molotkova) 08/18/2015 12:40 PM > • I EFTA00344142

> Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Customer ( ) 08/18/2015 12:39 PM > > > ok, so when they get back to you (up to 48 hours from now) just let me know! > On Aug 18, 2015, at 12:34 PM, Natalia Molotkova < wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 12:34 PM > > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Customer ( ) 08/18/2015 12:21 PM > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: > > >> > > >> > > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > EFTA00344143

> > » Hours: Monday through Friday 10:30am to 7:00pm EST > >> > > • » Customer ( ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > > > > On Ann 18 2015 at 11.13 AM Natalia Molotkova > wrote: > >> > > > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Natalia Molotkova > > » Centurion Relationship Manager > > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova > > » Centurion Relationship Manager > > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > » Customer ( ) 08/18/2015 07:48 AM EFTA00344144

> • > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is thei rl,111 or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > >> > » To: > > > > » Subject: Invoice for > > > > >> 31AUG15 > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > > > >> > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > >> > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > • > > > » Friday 03 Jul 15 > > > > » Other Information > >>>>> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information EFTA00344145

> > > > » Date 31 Aug 2015 > > > > > » Airline Aeroflot > > > > > » Airline Record Locator > > > > > » Flight/Class SU103 L Economy Class > > > > > » Origin New York, John F Kennedy International > > > > > » Destination Moscow, Sheremetyevo > > > > > » Departing 07:10 PM > > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > > » Departure Terminal Terminal 1 > > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > > » Estimated Time 9 Hrs 15 Mins > > > > > » Stops Non-stop > > > > > » Seats 18K > > > > > » Confirmed > > > > > » Entry and Exit Information for Travel > > > > > >> > > > > » American Express strongly recommendsthatyoupenodicallyreviewwww.VisacentraLcom/amex for the most up to date and accurate entrTexit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > > • > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy >> > >> > > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > >> > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > >> > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > >> > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > >> > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > >> EFTA00344146

> • > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > >> > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma > yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > >> > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > » > > > > > » > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > » please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by EFTA00344147

> > > » return e-mail or by e-mail to , and > > > > destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, pleasevisitusatamericanexpress.com/phishing > > > > > > » @ 2015 American Express. All rights reserved > > > > > > » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd > s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (fftPlArww.maps.g m/help/legalnotices maps.html) There is typically no cost to you or Mi )st l000king efforts Concierge Company ancWerican Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or > i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > > » Ref#150818-001665 > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > • » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova EFTA00344148

> > > Centurion Relationship Manager >> > > >> > > > » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > • » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Natalia Molotkova > > Centurion Relationship Manager >> > > >> > > • » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > • » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > » Customer ( ) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 1T,18,1920,21...what ever day is SP price to fly or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts >> > > • > Thanks, Lesley >> > > • > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > » Subject: Invoice for » »> > • > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • 31AUG15 > » »> > • > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: EFTA00344149

> > > > » http:f/myamextravel.com/baggage > » »> > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > >>> Friday 03 Jul 15 > > > > » Other Information > » »> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > » »> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > » Flight/Class SU103 L Economy Class > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > » »> > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. EFTA00344150

> » »> > > > »> > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy » »> > • > > » See attached itinerary PDF or link for full terms and conditions. » »> > • > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > • > > » http://www.adobe.com/products/acrobat/readstep.html » »> > • > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> > • > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> > • > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > • > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > • > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. EFTA00344151

> » »> > » »> > >> >> > >> >> > >> >> > >> >> > >> >> > » »-- > • > » please note > > > » The information contained in this communication is > > > » confidential, may be attorney-client privileged, may > > > » constitute inside information, and is intended only for > > > » the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > » communication or any part thereof is strictly prohibited > > > » and may be unlawful. If you have received this > > > » communication in error, please notify us immediately by > > > » return e-mail or by e-mail to , and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing . > >> > > > > @ 2015 American Express. All rights reserved > >> > > • > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided-by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > EFTA00344152

> • » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (Ft ww.maps.ga/help/fegalnotices maps.html) There is typically no cost to you for most booking efforWicierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > > >> > > > » Ref#150818-001665 > > Customer ( > > ok thanks > > > ) 08/18/2015 12:00 PM > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > Customer ( ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > > > On Ann 18 2015 at 1111AM Natalia Molotkova > wrote: > > > > > > > > > > > > > > > EFTA00344153

> > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Natalia Molotkova > > » Centurion Relationship Manager > > > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > » Sure, let me have a look.. > > > » Regards, > > > » Natalia Molotkova > > > » Centurion Relationship Manager > > > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > » Customer ( ) 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the. li •c, or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts l > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > >> > » To: > EFTA00344154

> • > > > » Subject: Invoice for 31AUG15 > > > > >> > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 • > > > > >> > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > >> > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > » > > > > » > > > > » > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > >>>>> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > >>>>> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > » Flight/Class SU103 L Economy Class > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop EFTA00344155

> • > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > > > > >> > > > > » American Express strongly recommendsthatyoupenodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > > » > > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > >> > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > >> > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > >> > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > >> > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > >> > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > >> > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating EFTA00344156

in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma > yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > >> > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > > >> > > > > > > > > > > > > > > > > > > -- > > > > » please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > > » JEE > > > > » Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by > > > > » return e-mail or by e-mail to , and > > > > > destroy this communication and all copies thereof, > > > > » including all attachments. copyright -all rights reserved > > > » Privacy Statement I Visit the Centurion Card website > > > » To learn more about e-mail security or report a suspicious e-mail, pleasevisitusatamericanexpress.com/phishing > >> >> > > > » @ 2015 American Express. All rights reserved > > > > > > » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each EFTA00344157

service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd > s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (Hp:ret/ww.maps. m/help/legalnotices maps.html) There is typically no cost to you for most booking eriors .:oncierge Company ancWnencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or > i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TN/002, Nevada NV/12001-0126 > > > > > > > > > > > » Ref#150818-001665 > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > • » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova > > Centurion Relationship Manager >> > > >> > > > » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > EFTA00344158

>> > > • » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > • » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > » Customer ( ) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 11,18,1920,21...what ever day is tnipri•Ifly or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley > >> > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > > » To: > > > > » Subject: Invoice for > » »> > • > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • 31AUG15 > » »> > • > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage » »> > • > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > »> EFTA00344159

> > > >>> Friday 03 Jul 15 > > > > » Other Information > » »> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > » »> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > » Flight/Class SU103 L Economy Class > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > » »> > • > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7ixit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > > »> > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy » »> > • > > » See attached itinerary PDF or link for full terms and conditions. » »> > • > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > EFTA00344160

> > > » http://www.adobe.com/products/acrobat/readstep.html > • > »> > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> > • > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> > • > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > • > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > • > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > »> > > > »> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > — > > > > please note > • > > The information contained in this communication is > • > > confidential, may be attorney-client privileged, may EFTA00344161

> > » constitute inside information, and is intended only for > > > » the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > » communication or any part thereof is strictly prohibited > > > » and may be unlawful. If you have received this > > > » communication in error, please notify us immediately by > > > » return e-mail or by e-mail to , and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing > > > > > > > @ 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided-by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > • » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (Hirvww.maps.ga/help/legalnotices maps.html) There is typically no cost to you tor most booking efforWicierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisibsamericanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > > >> > > • » Ref#150818-001665 EFTA00344162

> Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Customer ( ) 08/18/2015 11:39 AM >• This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: > > > >> > > >> > > • » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > >> > > >> > > > » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > EFTA00344163

> • » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > • » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > » Good moming Natasha...can you please change this ticket for to Moscow to December...like Dec. 11,18,1920,21...what ever day is till price or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley > >> > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > >>> To: > > > > » Subject: Invoice for > » »> > • > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 31AUG15 > » »> > • > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage » »> > • > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > EFTA00344164

> > >>> Friday 03 Jul 15 > > > > » Other Information > » »> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > » »> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > » Flight/Class SU103 L Economy Class > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > » »> > • > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > > »> > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://wNw.americanexpress.com/privacy » »> > • > > » See attached itinerary PDF or link for full terms and conditions. » »> > • > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > • > > » http://www.adobe.com/products/acrobaffreadstep.html EFTA00344165

> > > »> > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> > • > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> > • > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > • > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > • > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > »> > > > »> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > » please note > > » The information contained in this communication is > > » confidential, may be attorney-client privileged, may > > » constitute inside information, and is intended only for EFTA00344166

> > > » the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > » communication or any part thereof is strictly prohibited > > > » and may be unlawful. If you have received this > > > » communication in error, please notify us immediately by > > > » return e-mail or by e-mail to , and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing . > >> > > > > @ 2015 American Express. All rights reserved > >> > > • > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided-by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > • > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (ftireww.maps. m/help/regalnotices maps.html) There is typically no cost to you or (1 1 -Icist laooking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanex ress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA , eva a # 1- 1 >> > > >> > > • » Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM EFTA00344167

>• Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova >• Centurion Relationship Manager > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > > Centurion Relationship Manager > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > • > > Response (Administrator) 08/18/2015 07:48 AM >• THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for a to Moscow to December...like Dec. 17,18,1920,21...what ever day isi besr . .Po fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > > > >> > >> > >> > > > > » From: "American Express Travel" < > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > EFTA00344168

> >» Subject: Invoice for 31AUG15 > > » > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > >> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggam > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > » > > > » > > > » > > > » > > > » > > > » > > > » > > > » Friday 03 Jul 15 > > » Other Information > > >> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > > >> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L Economy Class > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > EFTA00344169

> > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > > » > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > >> > • > » See attached itinerary PDF or link for full terms and conditions. > > >> > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > >> > > » http://www.adobe.com/products/acrobat/readstep.html > > >> > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other EFTA00344170

American Express products to pay for supplier products and services. From time to time we may en > t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > > » > >> > > >> > > >> > > >> > >> > >> >-- > • » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > » retum e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website >• To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing > > > @ 2015 American Express. All rights reserved > • > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on EFTA00344171

behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (Mirww.maps.ga/help/fegalnotices maps.html) There is typically no cost to you or n i - pst l000king efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina > ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600- 469-694, Iowa TA4002. Nevada NV#2001-0126 > > > > > Ref#150818-001665 > • Response (Natalia Molotkova) 08/18/2015 12:34 PM > • Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > • Regards, > Natalia Molotkova > • Centurion Relationship Manager > • Hours: Monday through Friday 10:30am to 7:00pm EST > • Customer ( ) 08/18/2015 12:21 PM > • Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM EFTA00344172

> > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Customer ( ) 08/18/2015 11:39 AM >• This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova > > Centurion Relationship Manager > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > > EFTA00344173

> » Hours: Monday through Friday 10:30am to 7:00pm EST > >> > > • » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > » Customer ( ) 08/18/2015 07:48 AM > » Good moming Natasha...can you please change this ticket for to Moscow to December...like Dec. 11,18,1920,21...what ever day is till price or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts 1 >> > > • > Thanks, Lesley >> > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > » Subject: Invoice for » »> > • > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • 31AUG15 > » »> > • > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage » »> > • > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > >>> Friday 03 Jul 15 EFTA00344174

> > > > » Other Information > >>>> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > » »> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > » Flight/Class SU103 L Economy Class > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > » »> > • > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7ixit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > > »> > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy » »> > • > > » See attached itinerary PDF or link for full terms and conditions. » »> > • > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > • > > » http://www.adobe.com/products/acrobat/readstep.html EFTA00344175

» »> > • > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> > • > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> > • > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > • > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers an recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > • > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> »• »> > > > > > > > > > > > > > > > > > > — > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > EFTA00344176

> > » the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > » communication or any part thereof is strictly prohibited > > » and may be unlawful. If you have received this > > » communication in error, please notify us immediately by > > » return e-mail or by e-mail to , and > > » destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing . >> > > • > @ 2015 American Express. All rights reserved >> > > • > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wilt provide you with certain information about the service provider(s)_fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided-by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) For "Map Legal Notices" click here: (.Ftirvww.maps.gahelp/fegalnotices maps.html) There is typically no cost to you or n i - :ist l000king efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > > >> > > • » Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM EFTA00344177

> Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Administrator) 08/18/2015 07:48 AM >• THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day islibes [ . ..Jo fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > > > >> > > >> > > >> > > > > » From: "American Express Travel" < > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > » Subject: Invoice for 31AUG15 > EFTA00344178

> > > » > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > >> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > » > > > » > > > » > > > » > > > » > > > » > > > » > > > » Friday 03 Jul 15 > > » Other Information > > >> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > > >> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L Economy Class > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K EFTA00344179

> • > » Confirmed > > » Entry and Exit Information for Travel > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry rhTe tql.iirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > > » > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > >> > > » See attached itinerary PDF or link for full terms and conditions. > > >> > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > >> > > » http://www.adobe.com/products/acrobat/readstep.html > > >> > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we EFTA00344180

may en > t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > > » > >> > > >> > > >> > > >> > >> > > • > > -- > > » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > » retum e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website >• To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing . > > > @ 2015 American Express. All rights reserved > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will-provide you with certain information about the service provider(s)_fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting EFTA00344181

and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayotb and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (fftireww.maps. m/help/fegalnotices maps.html) There is typically no cost to you or most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina > ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600- 469-694, Iowa TA4002, Nevada NV#2001-0126 > > > > > Ref#150818-001665 > • Customer ( ) 08/18/2015 12:00 PM > • ok thanks > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Customer ( ) 08/18/2015 11:39 AM >• This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. EFTA00344182

31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: > > > >> > > >> > > • » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Natalia Molotkova > > » Centurion Relationship Manager > >> > > >> > > > » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > >> > > >> > > > » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > • » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > » Customer ( ) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 1T,18,1920,21...what ever day is SP price to fly or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts >> > > • > Thanks, Lesley EFTA00344183

>> > >> >> >> >> > >> >> > > > > » From: "American Express Travel" < > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > » Subject: Invoice > » »> > • > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • for 31AUG15 > » »> > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > » »> > • > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > >>> Friday 03 Jul 15 > > > » Other Information » »> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > » »> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > » Flight/Class SU103 L Economy Class > > > > » Origin New York, John F Kennedy International > EFTA00344184

> > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > » »> > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7ixit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > > »> > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy » »> > • > > » See attached itinerary PDF or link for full terms and conditions. > » »> > • > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > • > > » http://www.adobe.com/products/acrobat/readstep.html » »> > • > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> > • > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> > • > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or EFTA00344185

facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > »> > • > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > »> > > »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > » please note > > » The information contained in this communication is > > » confidential, may be attorney-client privileged, may > > » constitute inside information, and is intended only for > > » the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > » communication or any part thereof is strictly prohibited > > » and may be unlawful. If you have received this > > » communication in error, please notify us immediately by > > » return e-mail or by e-mail to , and > > » destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing . EFTA00344186

>> > > • > @ 2015 American Express. All rights reserved >> > > • > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided-by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > • > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (Ftirtww.maps. m/help/fegalnotices maps.html) There is typically no cost to you for most booking eriorWicierge Company an scan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleaseyisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > > >> > > • » Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova >• Centurion Relationship Manager > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > EFTA00344187

> Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > • > > Response (Administrator) 08/18/2015 07:48 AM >• THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day islibes [ . ..Jo fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > > > >> > >> > >> > > > > » From: "American Express Travel" < > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > » Subject: Invoice for > > > >> 31AUG15 > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > >> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> EFTA00344188

> > > » > > > » > > > » Friday 03 Jul 15 > > » Other Information > > >> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > > >> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L Economy Class > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry e) 7reciuirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > • > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy >> > >> > > > >> EFTA00344189

> • > » See attached itinerary PDF or link for full terms and conditions. > > >> > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > >> > > » http://www.adobe.com/products/acrobat/readstep.html > > >> > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en > t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > EFTA00344190

>> > >> > >> >-- > • » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > » retum e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website >• To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing > > > @ 2015 American Express. All rights reserved > • > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.comlhelplterms maps.html) . For "Map Legal Notices" click here: (Ftiryww.maps. m/help/fegalnotices maps.html) There is typically no cost to you for most booking efforWicierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina EFTA00344191

> ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > • Response (Natalia Molotkova) 08/18/2015 11:53 AM > • Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > • Regards, > Natalia Molotkova > • Centurion Relationship Manager > • Hours: Monday through Friday 10:30am to 7:00pm EST > • Customer ( ) 08/18/2015 11:39 AM > • This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova >• Centurion Relationship Manager > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST EFTA00344192

> > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > • > > Response (Administrator) 08/18/2015 07:48 AM >• THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day isi Mes price o fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts l > > > > Thanks, Lesley > > > > >> > > >> > > >> > > > » From: "American Express Travel" < > > » Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > >» Subject: Invoice for 31AUG15 > > » > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > >> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: EFTA00344193

> • > » > > » Friday 03 Jul 15 > > » Other Information > > >> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > >> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L Economy Class > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > > » > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy EFTA00344194

> > > » > > » See attached itinerary PDF or link for full terms and conditions. > > >> > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > >> > > » http://www.adobe.com/products/acrobat/readstep.html > > >> > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en > t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > EFTA00344195

> >> > > > > > -- > > » please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > » retum e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing . > > > > > @ 2015 American Express. All rights reserved > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayotb and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (.ft j::7‘rww.maps.9::Wom/help/legalnotices maps.html) There is typically no cost to you or ri 1 - :)st l000king efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note EFTA00344196

profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina > ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600- 469-694, Iowa TA4002. Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > • Response (Natalia Molotkova) 08/18/2015 11:13 AM > • Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > • Regards, > Natalia Molotkova > Centurion Relationship Manager > • Hours: Monday through Friday 10:30am to 7:00pm EST > • Response (Natalia Molotkova) 08/18/2015 10:34 AM > • Sure, let me have a look.. > • Regards, > Natalia Molotkova > • Centurion Relationship Manager > • Hours: Monday through Friday 10:30am to 7:00pm EST > • Response (Administrator) 08/18/2015 07:48 AM > • THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! EFTA00344197

> • Customer ( ) 08/18/2015 07:48 AM > • Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the beirricill. closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > > > > » From: "American Express Travel" < > » Date: June 26, 2015 at 6:34:07 PM EDT > » To: > » Subject: Invoice for >> > > • » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in dissiges. If you have any questions, please contact Centurion Travel Service at 1 31AUG15 >> > > • » If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >> > > • » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>> >>> >>> >>> >>> >>> >> > > • » Friday 03 Jul 15 > » Other Information >> > > • » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > » Monday 31 Aug 15 > » Flight Information >>> > • » Date 31 Aug 2015 EFTA00344198

> > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L Economy Class > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving 11:25 AM / 01 Sep 2015 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > >> > > > » American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > > >> > > • » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy >>> > • » See attached itinerary PDF or link for full terms and conditions. >>> > • » PDF itinerary attachment: > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > • » http://www.adobe.com/products/acrobat/readstep.html >>> > • » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > • » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > EFTA00344199

> » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > • » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t > er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> > > • » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > > • > > > > > > > > > > > -- > > please note > The information contained in this communication is > confidential, may be attomey-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > communication in error, please notify us immediately by > return e-mail or by e-mail to , and EFTA00344200

> destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > I • Privacy Statement > > Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing . > @ 2015 American Express. All rights reserved > • When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands > and agrees that the exclusive remedy for any, claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/helpiterms maps.html) . For "Map Legal Notices" click here: tt ://www.maps. m/help/legal maps.html). • ere is typically no cost to youicTir most booking eilor Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. > American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > • Ref#150818-001665 > Response (Natalia Molotkova) 08/18/201512:46 PM > Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.00USD. What date to hold while we are waiting fro the respond from the rate desk? > Regards, > Nafalia.Molotkoya > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 12:40 PM > I > Regards, > Natalia M . olotkoya > ours: on ay through Friday 10:30am to 7:00pm EST EFTA00344201

> • Customer (I 08/18/2015 12:39 PM > ok, so when they get back to you (up to 48 hours from now) just let me know! > On Aua 18 2015 at 12.34 PM Natalia Molotkova > wrote: > • > > > > > Response (Natalia Molotkova) 08/18/2015 12:34 PM > > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > > Regards > > > Natalia Molotkova > > ' • > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Customer ( ) 08/18/2015 12:21 PM > > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) > > » On Aua 18 2015 at 11.53 AM Natalia Molotkova > wrote: > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > > Regards, > > > Nafalia Molotkova > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > Customer ( ) 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > > On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: > > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > > Regards > > > > > Natalia olotkova > > » ' • > > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > > > Regards, > > > > Nafalia Molotkova > > » > > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office EFTA00344202

hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sunnnrt Assnriate. Have a wonderful day! > > > > Customer ) 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is thlisip !MI fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > > > > > Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" > > > > » Dal • M > > > > » To: > > > > >> Subject: nvoice or 31AUG15 > > > > » > > > > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > >> If airline tickets are purchased for this itinerary: > > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravelcom/baggage > > > > » > > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > » Friday 03 Jul 15 > > > > >> Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > >> Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > >> Airline Aeroflot > > > > >> Airline Record Locator > > > > >> Flight/Class SU103 L Economy lass > > > > >> Origin New York, John F Kennedy International > > > > >> Destination Moscow, Sheremetyevo > > > > >> Departing 07:10 PM > > > > >> Arriving 11:25 AM /01 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > >> Estimated Time 9 Hrs 15 Mins > > > > >> Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > >> Entry and Exit Information for Travel > > > > » > > > > >> American Express strongly recommendsthatyouperiodlcallyrevIewwww.Visacentral.comiamex for the most up to date and accurate entry hTe—Ti •eciuirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > » > > > > » > > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > » > > > > >> See attached itinerary PDF or link for full terms and conditions. EFTA00344203

> > > > » > > > > >> PDF itinerary attachment: > > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex ) act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any piart thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by > > > > > return e-mail or by e-mail to and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, pleasevisitusatamericanexpress.com/phishing. > > > > EFTA00344204