> >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >> > > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > EFTA00344035

> > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. EFTA00344036

> Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (WtP7vYww.maps.g m/help/legalnotices maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 12:34 PM Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Customer ) 08/18/2015 12:21 PM Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) On Aim 18 2015 at 11.53 AM Natalia Molotkova > wrote: > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > Centurion Relationship Manager EFTA00344037

> Hours: Monday through Friday 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Ana 18 2015 at 11-13 AM Natalia Molotkova > wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! EFTA00344038

> > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is t or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > > >> From: "American Express Travel" < > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > >> Subject: Invoice for > > >> 31AUG15 > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. u have any questions, please contact Centurion Travel Service at 1 > > >> > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > >> EFTA00344039

> > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > >> > > >> American Express strongly recommends that youperiodicallyreviewwww.VIsacentralcomiamex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > >> > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > >> http://www.adobe.com/products/acrobat/readstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. EFTA00344040

> > >> > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease% accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this EFTA00344041

> > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing . > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written htt r ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: p://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: Wtraltiww.maps. m/help/legalnotices maps.html) . There is typically no costWor most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.comffravelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? EFTA00344042

> I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day III es MI.to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > > > > >> From: "American Express Travel" <U > >> Date: June 26, 2015 at 6:34:07 PM EDT > » To: > >> Subject: Invoice for >> > 31AUG15 > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming mpcc you have any questions, please contact Centurion Travel Service at 1 EFTA00344043

>> > > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >> > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and ifinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>> > >> Friday 03 Jul 15 > >> Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >> > > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy Class > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >> > EFTA00344044

> >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > >> http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a EFTA00344045

number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > > > > > > > > > > > > > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and EFTA00344046

expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.googfe.com/help/terms maps.html) . For "Map Legal Notices" click here: (Wtraitiww.maps. m/help/legalnotices maps.html) . There is typically no costWi or most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > Ref#150818-001665 Customer ok thanks ) 08/18/2015 12:00 PM Op.AwL18_201.5.st_11:51AMAlatalia Molotkova <I > wrote: > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current EFTA00344047

ticket for Aug. 31 that we will have to forfeit the funds on... > > On Aua 18 2015 at 11.1a AM Natalia Molotkova > wrote: > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is Pies pt .ce . fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > > > > Thanks, Lesley EFTA00344048

>> > > > >> From: "American Express Travel" < > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > » Subject: Invoice for > > >> 31AUG15 > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > >> > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International EFTA00344049

> > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > >> > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental EFTA00344050

authorities, civil unrest, strikes, riots, theft, disease% accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website EFTA00344051

> To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing . > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written r ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: WtrObtiww.maps. m/help/legalnotices maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager EFTA00344052

> Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day i11. price to or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > Thanks, Lesley > > > > > > > >> From: "American Express Travel" <U > >> Date: June 26, 2015 at 6:34:07 PM EDT > » To: > >> Subject: Invoice for >> > 31AUG15 > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming mecc you have any questions, please contact Centurion Travel Service at 1 >> > > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >> > EFTA00344053

> >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and ifinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>> > >> Friday 03 Jul 15 > >> Other Information >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >> > > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy Class > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >> > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > EFTA00344054

> >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >> > > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > EFTA00344055

> > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. EFTA00344056

> Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (WtPhrww.maps.g /help/legalnottces maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 11:53 AM Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Customer ( ) 08/18/2015 11:39 AM This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... On Aim 18 2015 at 11.13 AM Natalia Molotkova > wrote: > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. EFTA00344057

> Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day iPILI es pr fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > > > > >> From: "American Express Travel" <U > >> Date: June 26, 2015 at 6:34:07 PM EDT > » To: > >> Subject: Invoice for >> > 31AUG15 > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming you have any questions, please contact Centurion Travel Service at 'I >> > EFTA00344058

> >> If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >> > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and ifinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>> > >> Friday 03 Jul 15 > >> Other Information > >> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >> > > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy Class > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >> > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate EFTA00344059

entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. EFTA00344060

>> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > > > > > > > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to EFTA00344061

deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (fftiT771tiww.maps. m/help/legalnotices maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 11:13 AM Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 08/18/2015 10:34 AM Sure, let me have a look.. Regards, Natalia Molotkova Centurion Relationship Manager EFTA00344062

Hours: Monday through Friday 10:30am to 7:00pm EST Response (Administrator) 08/18/2015 07:48 AM THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! Customer ( ) 08/18/2015 07:48 AM Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever daylIIL I Morice to fly or closest to the price we have paid.../ know I won't hear from you until after 10am when your shift starts Thanks, Lesley >> From: "American Express Travel" < >> Date: June 26, 2015 at 6:34:07 PM EDT » To: >> Subject: Invoice for 31AUG15 >> >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming you have any questions, please contact Centurion Travel Service at 1 >> >> If airline tickets are purchased for this itinerary: >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: » http://myamextravel.com/baggage >> >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> >> >> EFTA00344063

» >> Friday 03 Jul 15 >> Other Information » >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT >> Monday 31 Aug 15 >> Flight Information » >> Date 31 Aug 2015 >> Airline Aeroflot >> Airline Record Locator >> Flight/Class SU103 L Economy Class >> Origin New York, John F Kennedy International >> Destination Moscow, Sheremetyevo >> Departing 07:10 PM >> Arriving 11:25 AM / 01 Sep 2015 >> Departure Terminal Terminal 1 >> Arrival Terminal Terminal D - Domestic/Intl >> Estimated Time 9 Hrs 15 Mins >> Stops Non-stop >> Seats 18K >> Confirmed >> Entry and Exit Information for Travel >> »American Express strongly recommends that you periodically reviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> >> >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. » >> See attached itinerary PDF or link for full terms and conditions. » >> PDF itinerary attachment: >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. EFTA00344064

>> http://www.adobe.com/products/acrobat/readstep.html >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may ent er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> >> > -- > please note EFTA00344065

> The information contained in this communication is > confidential, may be attorney-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > communication in error, please notify us immediately by > return e-mail or by e-mail to , and > destroy this communication and all copies thereof, > including all attachments. copyright -all rights reserved Privacy Statement ilisit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . @ 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.googfe.com/help/terms maps.html) . For "Map Legal Notices" click here: ww.maps.goog ma s.html). here is typically no cost to o you most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 EFTA00344066

Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 12:46 PM Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.000SD. What date to hold while we are waiting fro the respond from the rate desk? Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST IR2ponse (Natalia Molotkova) 08/18/2015 12:40 PM Regards, Natalia Molotkova giants or i naya CiFridayM30am to 7:00pm EST Customer I ) 08/18/2015 12:39 PM ok, so when they get back to you (up to 48 hours from now) just let me know! On Aug 18, 2015, at 12:34 PM, Natalia Molotkova wrote: > • Response (Natalia Molotkova) 08/18/2015 12:34 PM > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > Regards, > Natalia Molotkova > • • > through Friday 10:30am to 7:00pm EST > • Customer (IFIMLIMI1=) 08/18/2015 12:21 PM > Natasha, Jeffrey is as mg we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) Molotkova > wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Customer (MLML III )i 08/18/2015 11:39 AM > > This is true...wehave c ange is ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > Molotkova > wrote: > > EFTA00344067

>> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Natalia Molotkova >> > >> > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards, > > > Natalia Molotkova >> > ' • > > > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available C ciate. Have a wonderful day! > > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18 19,20,21...what ever day is MUM, fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > » Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" > > >>> Dat • • PM > > >>> To: > > >>> Subjec : nvo ce or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > > >> Friday 03 Jul 15 > > > >> Other Information > > »> > > > >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > >> Monday 31 Aug 15 > > > » Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot ours: on ay through Friday 10:30am to 7:00pm EST EFTA00344068

> > > >> Airline Record Locator > > >>> Flight/Class SU103 L Economy lass > > >>> Origin New York, John F Kennedy International > > >>> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > >>> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > >> Seats 18K > > > >> Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > >> American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > >» http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease% accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > >>> California State Seller of Travel Registration Number: 1022318. Washington EFTA00344069

State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > »> > > »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > > > JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any art thereof is strictly prohibited > > > > and may be unlawful. If' you have received . this > > > communication in error, ple by > > > > return e-mail or by e-mail to , and > > > > destroy this communication an a cop es ereo , > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> > > > > @ 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html).-For "Map Legal Notices" click here: Wtprww.maps. m/help/legalnotices maps.html). There is typically no cost o you Wrnost -FoOking efforts Concierge Company ai Wmerican Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. EFTA00344070

> > Regards, > Natalia Molotkova » > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova ours: oiiiiass ours: on ay through Friday 10:30am to 7:00pm EST > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available ' sociate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning a as a. .can you please change this ticket for to Moscow to December...like *Dec. 17,18,19,20,21...what ever day is tins price l fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > Thanks, Lesley > > > > > > > > > > > > > >> From: "American Express Travel" Alla > >>> Dat • • PM > > >> To: > > >> Subjec : nvo ce or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1- > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >> http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > >» Flight/Class SU103 L Economy lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins EFTA00344071

> > >> Stops Non-stop > > >> Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > >>> PDF itinerary attachment: > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > >>> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex j act as an agent for travel suppliers and you understand and agree that Amex shall no be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease; accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > EFTA00344072

> > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > > JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, pleinisiiiiy * by > > > return e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal _ Notices" click here: http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost o you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > Ref#150811-1,01,15_ > Customer 08/18/2015 12:00 PM > ok thanks > • > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > > > > > > EFTA00344073

> > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Customer (M1M.Mil) 08/18/2015 11:39 AM > > This is true...wehave c an is ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > Molotkova > wrote: > > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards, > > > Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available C ciate. Have a wonderful day! > > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is Me, ,' MO fly or closest to the price we have paid...( know I won't hear from you until after 10am when your shift starts >> > > » Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" > > >>> Dat • • • PM > > >>> To: > > > >> Subjec : nvoice or 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1- > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> EFTA00344074

> > »> > > »> > > > >> Friday 03 Jul 15 > > > >> Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > >> Monday 31 Aug 15 > > > >> Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > >>> Flight/Class SU103 L Economy ilass > > >>> Origin New York, John F Kennedy International > > >>> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > >>> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > >> Seats 18K > > > >> Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > >> American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate er —Wnfililct requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > >» http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease; accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and EFTA00344075

supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: lIBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > »> > > »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > > > JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any art thereof is strictly prohibited > > > > and may be unlawful. If' you have received this > > > communication in error, ple " by > > > > return e-mail or by e-mail to , and > > > > destroy this communication an a cop es ereo , > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Cardwebsite > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> > > > > @ 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written r ermission. Used hereunder by license. For Googje "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html).-For "Map Legal Notices" click here: ff tprww.maps.g•Mag m/help/legalnotices maps.html). There is typically no cost o yotr nost-FoOking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California EFTA00344076

CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > — > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the > > Customer ( ) 08/18/2015 07:48 AM next available sociate. Have a wonderful day! > > Good morning a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21... hat ever day is tiles., fly 17,18,19,20,21...w hat • closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > Thanks, Lesley > > >> > >> > >> > > > >> From: "American Express Travel" Alla >> » Dat • • PM > > >> To: > >>> Subjec : nvoice or 31AUG15 > > » > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. u have any questions, please contact Centurion Travel Service at 1- > > » > >>> If airline tickets are purchased for this itinerary: > >>> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >> http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > >>> Other Information > > » > >>> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >>> Monday 31 Aug 15 > >» Flight Information > > » ours: G on ay through Friday 10:30am to 7:00pm EST EFTA00344077

> > >> Date 31 Aug 2015 > > >> Airline Aeroflot > >>> Airline Record Locator > >>> Flight/Class SU103 L Economyb lass > >>> Origin New York, John F Kennedy International > >>> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > >>> Arrival Terminal Terminal D - Domestic/Intl > >>> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats 18K > >>> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > >>> PDF itinerary attachment: > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobaftreadstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > >>> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex j act as an agent for travel suppliers and you understand and agree that Amex shall no be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or fail-tires related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. EFTA00344078

> > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > > JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If' you have received this > » communication in error, ple • ' by > > > return e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Cardwebsite > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written f ermission. Used hereunder by license. For Boogie "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html).-For "Map Legal Notices" click here: fftprww.maps. m/help/legalnotices maps.html). There is typically no cost o yotr nostFooking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova EFTA00344079

> ours: on ay through Friday 10:30am to 7:00pm EST > Customer (IMELM Illi 08/18/2015 11:39 AM > This is true...we ave c ange is ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... Molotkova > wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova » ~enturion Relationship Manager > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > — > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the > > Customer ( ) 08/18/2015 07:48 AM next available sociate. Have a wonderful day! Moscow to December...li ,19,20,21...what ever day is tins price l fly > > Good morning a as a...can you please change this ticket for to ke Dec. 17,18 or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > Thanks, Lesley > > >> > >> > >> > > > » From: "American Express Travel" > > » Date. > > >> To: > >>> Subjec : nvoice or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. u have any questions, please contact Centurion Travel Service at 1 > > » > >» If airline tickets are purchased for this itinerary: > >>> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >> http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: ours: P on ay through Friday 10:30am to 7:00pm EST > > >> > > >> EFTA00344080

> > >> > > >> > > » > > » > > » > >>> Friday 03 Jul 15 > > >> Other Information > > » > >>> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > >>> Airline Aeroflot > >>> Airline Record Locator > >>> Flight/Class SU103 L Economy lass > >>> Origin New York, John F Kennedy International > >>> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > >>> Arrival Terminal Terminal D - Domestic/Intl > >>> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats 18K > >>> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > >>> PDF itinerary attachment: > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobatfreadstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > >>> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex j act as an agent for travel suppliers and you understand and agree that Amex shall no be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease; accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our EFTA00344081

travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > > JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If' you have received this > » communication in error, ple ' ' by > > > return e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Cardwebsite > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written f ermission. Used hereunder by license. For Boogie "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html).-For "Map Legal Notices" click here: ff tprww.maps.gc m/help/legalnotices maps.html). There is typically no cost o yotr nostFooking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain EFTA00344082

suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Nafalia Molotkova > ^ > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Ce iate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day iPti es Mifto fly or closest to the price we have paid...I know I won't hear from you until after loam when your shift starts > Thanks, Lesley > > > > > > > >> From: "American Express Travel" >>> Date: PM > » To: > » Sub ec : nvo ce or 31AUG15 >>> > » DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming you have any questions, please contact Centurion Travel Service at 1 >>> > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > >> http://myamextravel.com/baggage >>> > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > » Friday 03 Jul 15 > >> Other Information >>> > >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT EFTA00344083

>>> Monday 31 Aug 15 >>> Flight Information >>> > >> Date 31 Aug 2015 >>> Airline Aeroflot > >> Airline Record Locator >>> Flight/Class SU103 L Economy lass >>> Origin New York, John F Kennedy International >>> Destination Moscow, Sheremetyevo >>> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 >>> Departure Terminal Terminal 1 >>> Arrival Terminal Terminal D - Domestic/Intl >>> Estimated Time 9 Hrs 15 Mins >>> Stops Non-stop >>> Seats 18K >>> Confirmed >>> Entry and Exit Information for Travel »> >>> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. »> >>> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html »> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. »> >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. »> >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. »> >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of EFTA00344084

factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >>> >>> > > > > > > > > > > > > > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > communication in error, ple " ' by > > return e-mail or by e-mail to , and > > destroy this communication an a cop es ereo , > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > @ 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: http://www.maps.google.com/help/ligalnotices maps.html). There is typically no cost > you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 12:34 PM EFTA00344085

Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer ( ) 08/18/2015 12:21 PM Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > • Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST > Customer (=IIMMI) 08/18/2015 11:39 AM > This is true...we have c range is ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... Molotkova > wrote: > • > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova >> > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > enturion Relationship Manager > > > > > > ours: N on ay through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available sociate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning a as a. .can you please change this ticket for to Moscow to December...like .Dec. 17,18,19,20,21...what ever day is t ies., fly or closest to the price we have paid...I know I won't hear from you until after 10am EFTA00344086

when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > > >> From: "American Express Travel" > > » Date: > > >> To: > >>> Sublet : nvo ce or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1 > > » > >>> If airline tickets are purchased for this itinerary: > >>> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > » > > » > > » > > » > > » > > » > > » > >>> Friday 03 Jul 15 > > >> Other Information > > » > >>> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Flight/Class SU103 L EconomyL lass > > >> Airline Record Locator > >>> Origin New York, John F Kennedy International > >>> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > >>> Arrival Terminal Terminal D - Domestic/Intl > >>> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats 18K > >>> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > >>> PDF itinerary attachment: > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » EFTA00344087

> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > >>> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex j act as an agent for travel suppliers and you understand and agree that Amex shall no be liable for any loss, injury, expense or damage to persons or property resultin, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease% accidents or fail-tires related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > > JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If' you have received this > > > communication in error, plennunily ' by > > > return e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Cardwebsite > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > CD 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express EFTA00344088

strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost o you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > Mtn • ay through Friday 10:30am to 7:00pm EST > • Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Ce ' iate. Have a wonderful day! > Customer ) 08/18/2015 07:48 AM > Good morn ng a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day iPtl bes ,,i ,e to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts 1 > Thanks, Lesley > > > > > > > >> From: "American Express Travel" > >> Date: June 26, 2015 at 6:34:07 PM EFTA00344089

> >> To: >>> Sub ec : nvo ce or 31AUG15 - >>> > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming you have any questions, please contact Centurion Travel Service at 1 >>> > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > >> http://myamextravel.com/baggage >>> > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>> >>> >>> >>> >>> >>> >>> >>> Friday 03 Jul 15 > » Other Information >>> > >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >>> > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy lass > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > » Confirmed > >> Entry and Exit Information for Travel >>> > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>> >>> > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > >> http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>> > >> Liability Statement. American Express Travel Related Services Company, Inc. and EFTA00344090

its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: WM2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. »> »> > > > > > > > > > > > > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and maybe unlawful. If you have received . this > > communication in error, ple by > > return e-mail or by e-mail to , and > > destroy this communication an a copies ereo , > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Cardwebsite > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provides) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service EFTA00344091

provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: http://www.maps.google.com/help/ galnotices maps.html). There is typically no cost o you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > Ref#150818-001665 Customer ( 08/18/2015 12:00 PM ok thanks On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > • Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > > on 1. ay through Friday 10:30am to 7:00pm EST > • Customer d ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: > • > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards > > > Natalia Molotkova > > ' • > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > Natalia Molotkova > > > > EFTA00344092

> > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available centurinn Sunnnrt Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is es t i pM.) fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > >>> From: "American Express Travel" > > » Dat M D > > » To: > >>> Subjec nvoice or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economyb lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > » Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > >>> American Express strongly recommends that youperiodicallyreviewwww.Visacentralcom/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to EFTA00344093

receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobatlreadstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please nntifv es immediately by > > > return e-mail or by e-mail to j , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved EFTA00344094

> > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written fermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: ww.maps.goog maps.html). There is typically no cost o yoir lost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing pturposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Ce turion Su000rt ARCO iate. Have a wonderful day! > Customer 08/18/2015 07:48 AM EFTA00344095

> Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day iPILI • es pr fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > Thanks, Lesley > > > > > > > >> From: "American Express Travel" 40I > » Dat • PM EDT > » To: > >> Subjec : nvoice or 31AUG15 >>> > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming megc you have any questions, please contact Centurion Travel Service at 1 >>> > » If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >>> > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> > >> > >> > >>> >>> >>> >>> > >> Friday 03 Jul 15 > >> Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >>> > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy blass > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >>> > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>> >>> > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. EFTA00344096

>>> > >> http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>> > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > > > > > > > > > > > > > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to J and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > @ 2015 American Express. All rights reserved > • When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) EFTA00344097

fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Wtr071tiww.maps.g pm/help/legalnotices maps.html). There is typically no cost o you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > • Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 11:53 AM Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. Regards, Natalia Molotkova ours: or Cough Friday 10:30am to 7:00pm EST Customer 08/18/2015 11:39 AM This is true...we nave cnangeu oils i cket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > • Response (Natalia Molotkova) 08/18/201511:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > • > through 10:30am to 7:00pm EST EFTA00344098

> Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sunnort Assogiate. Have a wonderful day! > Customer (I ) 08/18/2015 07:48 AM Moscow to December...like , es price o fly t > Good morning a you please change this ticket for to Dec. 17 18,19,20,21...what ever day or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts 1 > Thanks, Lesley > • > > > > > > >> From: "American Express Travel" CI > » Dat • PM EDT > » To: > >> Subjec : nvoice or 31AUG15 >>> > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming you have any questions, please contact Centurion Travel Service at 1 >>> > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >>> > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> > >> > >> > >>> >>> >>> >>> > >> Friday 03 Jul 15 > >> Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >>> > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy lass > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >>> > >> American Express strongly recommends that you periodicallyreviewwww.Visacentralcomiamex for the most up to date and accurate EFTA00344099

entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >>> > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html >>> > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>> > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > > > > > > > > > > > > > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE EFTA00344100

> > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify ilS immediately by > > return e-mail or by e-mail to J and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > @ 2015 American Express. All rights reserved > • When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal _ Notices" click here: khttp://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > • Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 11:13 AM Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. Regards, Natalia Molotkova ours: ours: on ay through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 08/18/2015 10:34 AM Sure, let me have a look.. Regards Natalia Natalia Molotkova EFTA00344101

. . . ours: on ay through Friday 10:30am to 7:00pm EST Response (Administrator) 08/18/2015 07:48 AM THIS EMAIL INBOX IS NOT MONITORED when I am out of the office"* I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! Customer 08/18/2015 07.48 A Good mornic ricitasna...cari you pi ase change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is e es price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l Thanks, Lesley >> From: "American Express Travel" >> Dat • • • M DT » To: >> Subjec nvoice or 31AUG15 >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming mescaa f you have any questions, please contact Centurion Travel Service at 1 >> If airline tickets are purchased for this itinerary: » Airline Baggage Fee/Rules may apply and can be accessed by visiting: >> http://myamextravel.com/baggage >> >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> Friday 03 Jul 15 >> Other Information >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT >> Monday 31 Aug 15 >> Flight Information >> Date 31 Aug 2015 >> Airline Aeroflot >> Airline Record Locator >> Flight/Class SU103 L h •ny lass >> Origin New York, John F Kennedy International >> Destination Moscow, Sheremetyevo >> Departing 07:10 PM >> Arriving 11:25 AM / 01 Sep 2015 >> Departure Terminal Terminal 1 >> Arrival Terminal Terminal D - Domestic/Intl >> Estimated Time 9 Hrs 15 Mins >> Stops Non-stop >> Seats 18K >> Confirmed >> Entry and Exit Information for Travel »American Express strongly recommends that you periodically reviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims EFTA00344102

any liability for any inaccurate or incomplete information contained on that site. >> >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices. please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >> See attached itinerary PDF or link for full terms and conditions. >> PDF itinerary attachment: >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » http://www.adobe.com/products/acrobatireadstep.html » • Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex" )act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: (W#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> >> > • -- > please note > The information contained in this communication is > confidential, may be attorney-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any art thereof is strictly prohibited > and may be unlawful. If' you have received this EFTA00344103

> communication in error, please notify us immediately by > return e-mail or by e-mail to 1, and > destroy this communication and all copies thereof, > including all attachments. copyright -all rights reserved Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.comlphishing. O 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotO and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visihwrw.americanexpress.comitravelterms California CST#1022318, Washington U81#600-469.694, Iowa TA#002, Nevada NV#2001-0126 Ref#150818-001665 EFTA00344104