> > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.comltraveltermsCalifomia CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > >> > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > I did email it to the rate desk fro them to double check the rules again, due to the original EFTA00343562

ticket was exchanged couple time. » Regards, > > Natalia Molotkova > > Centurion Relationship Manager >> >> > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. » Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > >> > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >>> > > Thanks, Lesley >> > EFTA00343563

> > »> »> > > >> From: "American Express Travel" < > > >> Date: June 26, 2015 at 6:34:07 PM EDT » » To: > > » Subject: Invoice for »» 31AUG15 > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If you have any questions, please contact Centurion Travel Service at 1 • > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >> http://myamextravel.com/baggage > > >> > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>» > > » Friday 03 Jul 15 > > » Other Information EFTA00343564

>> » > > >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > >>> Flight Information >>>> > > » Date 31 Aug 2015 > > » Airline Aeroflot > > >> Airline Record Locator > >>> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > >>> Confirmed > > >> Entry and Exit Information for Travel > > >> > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.cotn/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please EFTA00343565

review the American Express Privacy Statement at httpahvww.americanexpress.com/privacy > > >> > > >> See attached itinerary PDF or link for full terms and conditions. > > >> > > » PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > >> > > >> http://www.adobe.com/products/acrobat/readstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. »» > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive EFTA00343566

compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en > t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. »» »» >> > >> > >> > >> > >> > > > > -- > > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, EFTA00343567

> > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . >> > > C 2015 American Express. All rights reserved >> > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terrns_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina > ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/traveltermsCalifomia CST# 1022318, Washington UBI#600-469- 694, Iowa TA#002, Nevada NV#2001-0126 >> EFTA00343568

> Customer ( ) 08/18/2015 12:00 PM > ok thanks > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: >>> >>> > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager >>> >>> > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > Customer ( ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >>> > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < > wrote: > > >>> EFTA00343569

>>> > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >>> > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > > Centurion Relationship Manager > > > > » > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > > Centurion Relationship Manager > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! EFTA00343570

> > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! > > > > > > Thanks, Lesley > > > >> From: "American Express Travel" < > > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > >> Subject: Invoice for 31AUG15 > > > » > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1 • > > > » > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage »»> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: EFTA00343571

> > > >> Friday 03 Jul 15 > > > > >> Other Information > >>>>> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > >> Flight Information > >>>» > > > > » Date 31 Aug 2015 > > > >> Airline Aeroflot > > > > >> Airline Record Locator > > > > >> Flight/Class SU103 L Economy Class > > > > >> Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >>> Arriving 11:25 AM 101 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > >> Estimated Time 9 Hrs 15 Mins > > > > >> Stops Non-stop > > > > >> Seats 18K > > > > >> Confirmed > > > >> Entry and Exit Information for Travel > >>>>> > EFTA00343572

> > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. »»> »»> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http:/hvww.americanexpress.com/privacy »»> > > > >> See attached itinerary PDF or link for full terms and conditions. »»> > > > » PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > >> http://www.adobe.corn/products/acrobat/readstep.html »»> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. EFTA00343573

»»> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. »»> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. »»> »»> >> >> > > > > -- > > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE EFTA00343574

> > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > » return e-mail or by e-mail to , and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.corn/phishing >> > > > > 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terrns_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.corn/help/legalnotices_maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your EFTA00343575

behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.corn/traveltermsCalifomia CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >>> > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager >>> >>> > > Hours: Monday through Friday 10:30am to 7:00pm EST > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. » Regards, > > Natalia Molotkova > > Centurion Relationship Manager EFTA00343576

> > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! >> > > Thanks, Lesley >> >> > >> > >> > > > >> From: "American Express Travel" < > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > >> Subject: Invoice for 31AUG15 >> » > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If you have any questions, please contact Centurion Travel Service at 1 • »» > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > >>> http://myamextravel.com/baggage EFTA00343577

»» > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > » Friday 03 Jul 15 > > » Other Information >>>> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > » > > » Date 31 Aug 2015 > > » Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > >> Arriving 11:25 AM 101 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl EFTA00343578

> > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats 18K > >>> Confirmed > > >> Entry and Exit Information for Travel > > >> > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > >> > > » PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. »» > >>> http://www.adobe.corn/products/acrobat/readstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. EFTA00343579

>> » > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en > t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. >> » >> » >> > >> > >> > >> > >> > EFTA00343580

> > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to f , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . >>> > > 2015 American Express. All rights reserved >> > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the EFTA00343581

service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina > ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.corn/traveltermsCalifomia CST#1022318, Washington UBI#600-469- 694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST EFTA00343582

> Customer ( ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: >>> >> > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. » Regards, > > Natalia Molotkova > > Centurion Relationship Manager >>> >> > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager >>> >>> EFTA00343583

> > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! > > > > Thanks, Lesley > > >» >» >» > > » From: "American Express Travel" < > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > >> Subject: Invoice for >>» 31AUG15 > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If you have any questions, please contact Centurion Travel Service at 1 »» > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > >>> http://myamextravel.com/baggage > > >> EFTA00343584

> > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > » > > » »» Friday 03 Jul 15 > >» Other Information >>>> > >» CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > >>> Flight Information > > >> > > » Date 31 Aug 2015 > > » Airline Aeroflot > > >> Airline Record Locator > >>> Flight/Class SU103 L Economy Class > >>> Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > >>> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl EFTA00343585

> > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats 18K > >>> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > » > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > >> > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > >>> http://www.adobe.com/products/acrobat/readstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. »» > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. EFTA00343586

»» > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. »» > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en > t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBIft600469694. Nevada Seller of Travel Registration No.: NVH2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. EFTA00343587

> > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to f , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing >>> > > @ 2015 American Express. All rights reserved >>> > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge EFTA00343588

Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terrns_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina > ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/traveltermsCalifomia CST#1022318, Washington UBI#600-469- 694, Iowa TA#002, Nevada NV#2001-0126 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST EFTA00343589

> Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley >>> >>> >> > >> From: "American Express Travel" C EFTA00343590

> >> Date: June 26, 2015 at 6:34:07 PM EDT > » To: > >> Subject: Invoice for >> > 31AUG15 >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If you have any questions, please contact Centurion Travel Service at 1 • >> > > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > >> http://myamextravel.com/baggage >> > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> > >> > >> > >> > >> > >>> »> > » Friday 03 Jul 15 > >> Other Information >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > » Monday 31 Aug 15 > >> Flight Information >> > EFTA00343591

> > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > >>> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International > >» Destination Moscow, Sheremetyevo > >>> Departing 07:10 PM > > >> Arriving 11:25 AM 101 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > >>> Estimated Time 9 His 15 Mins > > >> Stops Non-stop > >>> Seats 18K > >>> Confirmed > >>> Entry and Exit Information for Travel > >>> > > >> American Express strongly recommends that you periodically reviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > >> > > >> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > >>> > > >> See attached itinerary PDF or link for full terms and conditions. > >> > > EFTA00343592

>» PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. »> > >> http://www.adobe.com/products/acrobat/readstep.html >> > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t > er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. EFTA00343593

>> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > >>> >>> >>> >>> >> > > > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement > 1 EFTA00343594

> Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands > and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: WI p://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices maps.html) . > There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. > American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > Response (Natalia Molotkova) 08/18/2015 12:46 PM > Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.00USD. What date to hold while we are waiting fro the respond from the rate desk? > Regards, > Natalia Molotkos a > Centurion Relationship Manager EFTA00343595

> Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 12:40 PM > I > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer 08/18/2015 12:39 PM > ok, so when they get back to you (up to 48 hours from now) just let me know! > On Aug 18, 2015, at 12:34 PM, Natalia Molotkova wrote: > > > > >> > Response (Natalia Molotkova) 08/18/2015 12:34 PM >> > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > > Regards, >> > Natalia Molotkova > > Centurion Relationship Manager >> > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Customer 08/18/2015 12:21 PM > > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova > wrote: > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager >>> >>> >> > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > > Customer 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... EFTA00343596

»> > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > » >>» >>» > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >>» > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > > > Natalia Molotkova > > > > Centurion Relationshiu Manager >>>> >>>> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>» > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > > > > > > Regards, > Natalia Molotkova »» Centurion Relationshiu Manager >>» >>» »» Hours: Monday through Friday 10:30am to 7:00pm EST >>» > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > » Customer 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >>» > > > Thanks, Lesley >>» >>>» >>>» >>>» > > > > >> From: "American Express Travel" aNIN > > > > > >>>> Date: June 26, 2015 at 6:34:07 PM EDT » » To: > > > > » Subject: Invoice for 31AUG15 >>>>» > > > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If you have any questions, please contact Centurion Travel Service at 1 EFTA00343597

>>>>» > > > > >> If airline tickets are purchased for this itinerary: > > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >>> http://mvamextravel.com/baggage >>>>» > > > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: »»» »»» »»» »»» »»» »»» »»» > > > > » Friday 03 Jul 15 > > > >» Other Information >>>>» > > > >>> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > >» Flight Information >>>>» > > > > » Date 31 Aug 2015 > > > > »Airline Aeroflot > > > >>> Airline Record Locator > > > >>> Flight/Class SU103 L Economy Class > > > >>> Origin New York, John F Kennedy International > > > >>> Destination Moscow, Sheremetyevo > > > >» Departing 07:10 PM > > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >>> Departure Terminal Terminal 1 > > > >>> Arrival Terminal Terminal D - Domestic/Intl > > > >>> Estimated Time 9 Hrs 15 Mins > > > >>> Stops Non-stop > > > > >> Seats 18K > > > >>> Confirmed > > > >>> Entry and Exit Information for Travel >> >> >> > > > >>> American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>>>» >>>>» > > > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>>>» > > > >>> See attached itinerary PDF or link for full terms anti conditions. EFTA00343598

>>>>» > > > >>> PDF itinerary attachment: > > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>>>» > > > >>> http://www.adobe.com/products/acrohat/readstep.html >>>>» > > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>>>» > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>>>» > > > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>>>» > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>>» > > > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > EFTA00343599

>>>» >>>» >>>»-- > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of >>>»JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by > >> > > return e-mail or by e-mail to , and > >> > > destroy this communication and all copies thereof, > >> > > including all attachments. copyright -all rights reserved »» Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >>» > > > > ID 2015 American Express. All rights reserved >>» > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >>» »» Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: WI p://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and EFTA00343600

other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> >> >> >> > > » > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > > > Natalia Molotkova > > > Centurion Relationshiu Manager >> > >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > » > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > » Regards, > > > Natalia Molotkova > > > Centurion Relationship Mana er > » > » >> > Hours: Monday through Friday 10:30am to 7:00pm EST > » > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > > Customer 08/18/2015 07:48 AM >> > Good morning Natasha...can you please change this ticket for to Moscow to December...Iike Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > » > > > Thanks, Lesley >>> >>>> > > » > > » > > >>> From: "American Express Travel" <I > > >>> Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > >» Subject: Invoice for > > »> > > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please 31AUG15 EFTA00343601

contact Centurion Travel Service at 1 >>>» > > >>> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >>> http://mvamextravel.com/baggage >>>» > > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>>>> >>>» >>>» >>>» >>>» >>>» >>>» > > > »Friday 03 Jul 15 > > >» Other Information >>>» > > >» CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > »> Monday 31 Aug 15 > > >>> Flight Information >>>» > > >» Date 31 Aug 2015 > > > »Airline Aeroflot > > >>> Airline Record Locator > > >>> Flight/Class SU103 L Economy Class > > >>> Origin New York, John F Kennedy International > > >>> Destination Moscow, Sheremetyevo > > >» Departing 07:10 PM > > >>> Arriving 11:25 AM / 01 Sep 2015 > > >>> Departure Terminal Terminal 1 > > >>> Arrival Terminal Terminal D - Domestic/Intl > > >>> Estimated Time 9 Hrs 15 Mins > > >» Stops Non-stop > > >>> Seats 18K > > >>> Confirmed > > >>> Entry and Exit Information for Travel >>>» > > >>> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>>» >>>» > > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> EFTA00343602

>> >>> See attached itinerary PDF or link for full terms and conditions. >>>>> >>>» PDF itinerary attachment: > > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>>>> > > >>> http://www.adobe.com/products/acrobat/readstep.html >>>>> > > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>>» > > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>>» > > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>>» > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>» > > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. EFTA00343603

>>» >>» >>» >>»— > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of >>»JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > >> > communication in error, please notify us immediately by > >> > return e-mail or by e-mail to I, and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > > @ 2015 American Express. All rights reserved > » > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > » > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://ms ss.maps.google.com/help/legalnot ices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of EFTA00343604

such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > » > » > » > > Customer 08/18/2015 12:00 PM >> > ok thanks > > On .Xtig 18, 2015, at 11:53 AM, Natalia Molotkova > » > » >>> Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards, > > > Natalia Molotkova >> > Centurion Relationshiu Manager > » > » > > > Hours: Monday through Friday 10:30am to 7:00pm EST > » > > > Customer 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > > >>» >>» »» Response (Natalia Molotkova) 08/18/2015 11:13 AM »» Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >>» »» I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, >>>> Natalia Molotkova >>>> Cent union Relationshiu Manager >>» >>» »» Hours: Monday through Friday 10:30am to 7:00pm EST >>» > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > » Regards, > wrote: EFTA00343605

> > > > Natalia Molotkova > > > > Centurion Relationship Manager >>» >>» »» Hours: Monday through Friday 10:30am to 7:00pm EST >>» > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > » Customer 08/18/2015 07:48 AM »» Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...w hat ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >>» > > > Thanks, Lesley >>» >>>» >>>» >>>» > > > >>> From: "American Express Travel" > > > »> Date: June 26, 2015 at 6:34:07 PM EDT >>»»To: > > > > >> Subject: Invoice for 31AUG15 >>>>» > > > »> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If you have any questions, please contact Centurion Travel Service at 1 >>>>» > > > > >> If airline tickets are purchased for this itinerary: > > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >>> http://mvamextravel.com/baggage >>>>» > > > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>>>» >>>>» >>>>» >>>>» >>>>» >>>>» >>>>» > > > > » Friday 03 Jul 15 > > > >» Other Information >>>>» > > > >» CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > >» Flight Information EFTA00343606

>>>>» > > > > » Date 31 Aug 2015 > > > > »Airline Aeroflot > > > >>> Airline Record Locator > > > >>> Flight/Class SU103 L Economy Class > > > >>> Origin New York, John F Kennedy International > > > >>> Destination Moscow, Sheremetyevo > > > >» Departing 07:10 PM > > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >>> Departure Terminal Terminal 1 > > > >>> Arrival Terminal Terminal D - Domestic/Intl > > > >>> Estimated Time 9 Hrs 15 Mins > > > >>> Stops Non-stop > > > > >> Seats 18K > > > >>> Confirmed > > > >>> Entry and Exit Information for Travel >>>>» > > > > >> American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>>>» >>>>» > > > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>>>» > > > > >> See attached itinerary PDF or link for full terms and conditions. >>>>» >>>>>> PDF itinerary attachment: > > > »> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>>>» > > > >>> http://www.adobe.com/products/acrobat/readstep.html >>>>» > > > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>>>» > > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil EFTA00343607

unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>>>» > > > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>>» > > > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of >>>» JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by »» > return e-mail or by e-mail to , and »» > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved »» Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >>» > > > > @ 2015 American Express. All rights reserved >>» > > > > When booking concierge services for Card Members, American Express uses a EFTA00343608

third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >>» > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Mp://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >>» >>» >>» > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM >> > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > » > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager > » > » > > > Hours: Monday through Friday 10:30am to 7:00pm EST > » > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. EFTA00343609

> > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager > » > » > > > Hours: Monday through Friday 10:30am to 7:00pm EST > » > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > > Customer 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > » > > > Thanks, Lesley > » >>» >>» >>» > > >>> From: "American Express Travel" > > >>> Date: June 26, 2015 at 6:34:07 PM EDT > > > »To: > > »> Subject: Invoice for 31AUG15 >>>» > > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messa es. If you have any questions, please contact Centurion Travel Service at I >>>» > > >>> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >>> http://mvamextravel.com/baggage >>>» > > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>>>> >>>» >>>» >>>» >>>» >>>» >>>» > > >» Friday 03 Jul 15 > > >>> Other Information >>>» > > > >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >>> Monday 31 Aug 15 EFTA00343610

> > >» Flight Information > > »> > > > » Date 31 Aug 2015 > > > »Airline Aeroflot > > >>> Airline Record Locator > > >>> Flight/Class SU103 L Economy Class > > >>> Origin New York, John F Kennedy International > > >>> Destination Moscow, Sheremetyevo > > >» Departing 07:10 PM > > >>> Arriving 11:25 AM / 01 Sep 2015 > > >>> Departure Terminal Terminal 1 > > >>> Arrival Terminal Terminal D - Domestic/Intl > > >>> Estimated Time 9 Hrs 15 Mins > > >» Stops Non-stop > > >» Seats 18K > > >>> Confirmed > > >>> Entry and Exit Information for Travel »»> > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>>» >>>» > > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacv. >>>» > > >>> See attached itinerary PDF or link for full terms and conditions. >>>» > > >>> PDF itinerary attachment: > > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>>» > > >>> http://www.adobe.com/products/acrobat/readstep.html >>>» > > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>>» > > >>> Please be advised that certain mandatory hotel-imposed charges, including. but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inq uirc with the hotel before your trip regarding the existence and amount of such charges. >>>» > > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, EFTA00343611

fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>>» > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>» > > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >>>>> >>>>> >>>> >>» >>» >>» >>» >>»— > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > >> > return e-mail or by e-mail to and > >> > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please N isit usatamericanexpress.com/phishing. >> > > > > 2015 American Express. All rights reserved >>> EFTA00343612

> > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > >> > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM >> > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > >> > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Customer 11=a 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... EFTA00343613

> > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > » > » > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > » > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > > > Natalia Molotkova > > > Centurion Relationshiu Manager > » > » > > > Hours: Monday through Friday 10:30am to 7:00pm EST > » > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM >> > Sure, let me have a look.. > » Regards, > > > Natalia Molotkova >> > Centurion Relationshi Mana er > » > » >> > hours: Nionda) through Friday 10:30am to 7:00pm EST > » >>> Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > > Customer 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...Iike Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts / > » > > > Thanks, Lesley > » >>» >>» >>» > > >>> From: "American Express Travel" ffi . > > >>> Date: June 26, 2015 at 6:34:07 PM EDT > >>» To: > > > >> Subject: Invoice for 31AUG15 >>>» > > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messa es. If you have any questions, please contact Centurion Travel Service at 1 EFTA00343614

>>>» > > >>> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >>> http://mvamextravel.com/baggage >>>» > > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>>» >>>» >>>» >>>» >>>» >>>» >>>» > > >» Friday 03 Jul 15 > > >>> Other Information >>>» > > >>> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >» Monday 31 Aug 15 > > >>> Flight Information >>>» > > >» Date 31 Aug 2015 > > >» Airline Aeroflot > > >>> Airline Record Locator > > >>> Flight/Class SU103 L Economy Class > > >>> Origin New York, John F Kennedy International > > >>> Destination Moscow, Sheremetyevo > > >» Departing 07:10 PM > > >>> Arriving 11:25 AM / 01 Sep 2015 > > >>> Departure Terminal Terminal I >>>>> Arrival Terminal Terminal D - Domestic/Intl >>>>> Estimated Time 9 Hrs 15 Mins > > >» Stops Non-stop > > >>> Seats 18K > > >>> Confirmed > > >>> Entry and Exit Information for Travel >>>» > > >>> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>>» >>>» >>>>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>>» > > >>> See attached itinerary PDF or link for full terms and conditions. EFTA00343615

>>>» > > >» PDF itinerary attachment: > > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>>» > > >>> http://wssw.adohe.com/products/acrobatireadstep.html >>>» > > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>>» > > >>> Please be advised that certain mandatory hotel-imposed charges, including. but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inq uire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>» > > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. EFTA00343616

>>» >>» >>»— > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > > return e-mail or by e-mail to and > >> > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please N isit usatamericanexpress.com/phishing. >> > > > > @ 2015 American Express. All rights reserved > » > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > » >> > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotO and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: WI p://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and EFTA00343617

other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > » > » >> > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > Hours: Monday through Friday 10:30am to 7:00pm EST > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager >> Hours: Monday through Friday 10:30am to 7:00pm EST > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > Customer 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to Oc or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts I > > Thanks, Lesley >> > >> > >> > > >>> From: "American Express Travel" • >>>> Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > >» Subject: Invoice for >>» »» DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please 31AUG15 > EFTA00343618

contact Centurion Travel Service at 1 >>» > >>> If airline tickets are purchased for this itinerary: > >>> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > >>> http://mvamextravel.com/baggage > > » > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: »» »» »» »» >> » >> » >> » > > » Friday 03 Jul 15 > >» Other Information > > >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > >> Flight Information >>>> > > » Date 31 Aug 2015 > >» Airline Aeroflot > > >> Airline Record Locator > >>> Flight/Class SU103 L Economy Class > >>> Origin New York, John F Kennedy International > >>> Destination Moscow, Sheremetyevo > >>> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > >>> Departure Terminal Terminal 1 > >>> Arrival Terminal Terminal D - Domestic/Intl > >>> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats 18K > >>> Confirmed > >>> Entry and Exit Information for Travel > > >> > >>> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > >>> See attached itinerary PDF or link for full terms and conditions. EFTA00343619

>>» > >>> PDF itinerary attachment: > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>» >>>> http://www.adobe.com/products/acrobat/readstep.html >>» > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>» »» Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>» > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>» > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >>» >>» >> > >> > >> > >> > EFTA00343620

> > > please note > > > The information contained in this communication is >> > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > @ 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotC and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide EFTA00343621

incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST/11022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > Response (Natalia Molotkova) 08/18/2015 12:34 PM > Due to original ticket is pretty old, I can't pull the exact fare rules. that is why sent it to rate desk. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer d== ) 08/18/2015 12:21 PM > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) > On Au 18, 2015, at 11:53 AM Natalia Molotkova wrote: > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova >> > Centurion Relationship Manager > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Customer 11=a 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, EFTA00343622

> > > Natalia Molotkova > > > Centurion Relationship Manager >> > >> > >>> Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > » Regards, > > > Natalia Molotkova >> > Centurion Relationship Manager >> > >> > >>> Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > > Customer 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >>> > > > Thanks, Lesley > > >>> From: "American Express Travel" > > > >> Date: June 26, 2015 at 6:34:07 PM El) 'I >>> »> To: > > >» Subject: Invoice of 31AUG15 >>>» > > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messa es. If you have any questions, please contact Centurion Travel Service at 1 >>>» > > >>> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >>> http://mvamextravel.com/baggage >>>» > > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: »»> »»> »»> »»> »»> EFTA00343623

»»> »»> > > >» Friday 03 Jul 15 > > >>> Other Information >>>» > > >» CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >» Monday 31 Aug 15 > > >>> Flight Information »»> > > > » Date 31 Aug 2015 > > >» Airline Aeroflot > > >>> Airline Record Locator > > >>> Flight/Class SU103 L Economy Class > > >>> Origin New York, John F Kennedy International > > >>> Destination Moscow, Sheremetyevo > > >» Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > >>> Departure Terminal Terminal I > > > >> Arrival Terminal Terminal D - Domestic/Intl >>>>> Estimated Time 9 Hrs 15 Mins > > >>> Stops Non-stop > > >>> Seats 18K > > >>> Confirmed > > >>> Entry and Exit Information for Travel >>>» > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://wwvb.americanexpress.com/privacs. >>>» >> >>> See attached itinerary PDF or link for full terms and conditions. >>>>> >>>» PDF itinerary attachment: > > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>>» > > >>> http:/Aviiw.adobe.com/products/acrobat/readstep.html >>>» > > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>>» > > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. EFTA00343624

> > > » > > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. »»> > > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>» > > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. »»> »»> >> >> >>» >>» >>» >>» >>»— > > > > please note »» The information contained in this communication is »» confidential, may be attorney-client privileged, may »» constitute inside information, and is intended only for »» the use of the addressee. It is the property of >>»JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > > return e-mail or by e-mail to and EFTA00343625

> > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > > @ 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > >> > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. EFTA00343626

> > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > Hours: Monday through Friday 10:30am to 7:00pm EST > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > Hours: Monday through Friday 10:30am to 7:00pm EST > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > Customer 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > Thanks, Lesley > >>> From: "American Express Travel" alla > >>> Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > >» Subject: Invoice for 31AUG15 »» > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If you have any questions, please contact Centurion Travel Service at 1- > » >>>> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: >>>> http://myamextravel.com/baggage >>» > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>» >>» >>» >>» EFTA00343627

>> » >> » >> » > > >> Friday 03 Jul 15 > >>> Other Information >>» > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > >> Flight Information > > » > > » Date 31 Aug 2015 > > » Airline Aeroflot > > >> Airline Record Locator > >>> Flight/Class SU103 L Economy Class > >>> Origin New York, John F Kennedy International > >>> Destination Moscow, Sheremetyevo > >>> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > >>> Departure Terminal Terminal 1 > >>> Arrival Terminal Terminal D - Domestic/Intl > >>> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > » Confirmed > >>> Entry and Exit Information for Travel > > >> > >>> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > >> > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>» > >>> See attached itinerary PDF or link for full terms and conditions. >>» > >>> PDF itinerary attachment: > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>» >>>> http://www.adobe.com/products/acrobat/readstep.html >>» > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>» »» Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. EFTA00343628

>> » > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > please note > > > The information contained in this communication is >> > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to and > > > destroy this communication and all copies thereof, EFTA00343629

> > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > @ 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > Customer 08/18/2015 12:00 PM > ok thanks > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova I> wrote: EFTA00343630

> > Response (Natalia Molotkova) 08/18/2015 11:53 AM >> > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, >> > Natalia Molotkova >> > Centurion Relationshi Mana er > > > > >> > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Customer 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >>> >> > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > Natalia Molotkova > > > Centurion Relationshi Manager > > > >> > >> > Hours: Monday through Friday 10:30am to 7:00pm EST >> > >>> Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards, >>> Natalia N1olotkova > > > Centurion Relationshia Manager >> > >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > > Customer 08/18/2015 07:48 AM >> > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid.../ know I won't hear from you until after 10am EFTA00343631

when your shift starts > » > > > Thanks, Lesley > » >>» >>» >>» > > >>> From: "American Express Travel" • > > >>> Date: June 26, 2015 at 6:34:07 PM Ell! > > > » To: > > >>> Subject: Invoice fur >>>>> > > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messa es. If you have any questions, please contact Centurion Travel Service at 1 >>>» > > >>> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >>> http://mvamextravel.com/baggage >>>» >>>>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>>>> >>>» >>>» >>>» >>>» >>>» >>>» > > >» Friday 03 Jul 15 >>>» Other Information 31AUG15 >>>>> > > >» CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > >> Monday 31 Aug 15 > > >>> Flight Information >>>» > > > » Date 31 Aug 2015 > > >» Airline Aeroflot > > >>> Airline Record Locator > > >>> Flight/Class SU103 L Economy Class > > >>> Origin New York, John F Kennedy International > > >>> Destination Moscow, Sheremetyevo > > >>> Departing 07:10 PM > > >>> Arriving 11:25 AM / 01 Sep 2015 > > >>> Departure Terminal Terminal 1 > > >>> Arrival Terminal Terminal I) - Domestic/Intl > > >>> Estimated Time 9 Hrs 15 Mins > > >>> Stops Non-stop > > >>> Seats 18K > > >>> Confirmed > > >>> Entry and Exit Information for Travel EFTA00343632

>>>» > > >>> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>>» >>>» > > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at httpakiwvb.americanexpress.com/privacy. >>>» > > >>> See attached itinerary PDF or link for full terms and conditions. >>>» > > >» PDF itinerary attachment: > > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>>» > > >>> http://www.adobe.com/products/acrobat/readstep.html >>>» > > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>>» > > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>>» > > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>>» > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other EFTA00343633

business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>» > > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >>>>> >>>>> >>>> >>» >>» >>» >>» >>»— > > > > please note »» The information contained in this communication is »» confidential, may be attorney-client privileged, may »» constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of >>» JEE > > > > Unauthorized use, disclosure or copying of this »» communication or any part thereof is strictly prohibited »» and may be unlawful. If you have received this »» communication in error, please notify us immediately by > > > > return e-mail or by e-mail to , and »» destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > » > > > @ 2015 American Express. All rights reserved > » > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American EFTA00343634

Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotC and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: WI p://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Mp://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisihvww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. >> > Regards, >> > Natalia Molotkova > > Centurion Relationship Manager > > Hours: Monday through Friday 10:30am to 7:00pm EST > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova >> > Centurion Relationship Manager > > >> > Hours: Monday through Friday 10:30am to 7:00pm EST > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > Customer 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21... N% hat ever day is the best price to fly EFTA00343635

or closest to the price we have paid...I know I won't hear from you until after loam when your shift starts > > > > Thanks, Lesley > > >> From: "American Express Travel" > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > » To• > >>> Subject: Invoice for 31AUG15 - >> » > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messy es. If you have any questions, please contact Centurion Travel Service at 1 >> » > >>> If airline tickets are purchased for this itinerary: > >>> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > >>> http://mvamextraNel.com/baggage > > » > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> » >> » >> » >> » >> » >> » >> » > >>> Friday 03 Jul 15 > > >> Other Information > > » > >>> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > >> Flight Information > > » > >>> Date 31 Aug 2015 > >>> Airline Aeroflot > >>> Airline Record Locator > >>> Flight/Class SU103 L Economy Class > >>> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > >>> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > >>> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > >>> Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > >>> Entry and Exit Information for Travel eSINE MI> EFTA00343636

>>» > >>> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » >>>> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>» »» See attached itinerary PDF or link for full terms and conditions. >>>> >>>> PDF itinerary attachment: > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>>> >>>> http://www.adobe.com/productslacrobatlreadstep.html >>>> > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> » »» Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> » > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business EFTA00343637

relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. »» »» >> > >> > >> > >> > >> > > > > — > > > please note > > > The information contained in this communication is >> > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this >> > communication in error, please notify us immediately by > > > return e-mail or by e-mail to and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card EFTA00343638

Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: S(l p://maps.google.com/helpherms maps.html). For "Map Legal Notices" click here: S(l p://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer (Ma 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova > wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova >> Centurion Relationship Manager > > EFTA00343639

>> Hours: Monday through Friday 10:30am to 7:00pm EST > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager >> > Hours: Monday through Friday 10:30am to 7:00pm EST > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > Customer 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts / > > Thanks, Lesley > >>> From: "American Express Travel" alla > >>> Date: June 26 2015 at 6:34:07 PM EDT > > » To: > > » Subject: Invoice for 31AUG15 >>» > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messa es. If you have any questions, please contact Centurion Travel Service at 1 >>» > >>> If airline tickets are purchased for this itinerary: »» Airline Baggage Fee/Rules may apply and can be accessed by visiting: >>>> http://myamextravel.com/baggage >>» >>>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>>> >>>> >>>> >>>> >> » >> » >> » > > » Friday 03 Jul 15 > >» Other Information EFTA00343640

>> » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > » Date 31 Aug 2015 > > » Airline Aeroflot > > >> Airline Record Locator > >>> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International > >>> Destination Moscow, Sheremetyevo »» Departing 07:10 PM > >>> Arriving 11:25 AM / 01 Sep 2015 > >>> Departure Terminal Terminal 1 > >>> Arrival Terminal Terminal D - Domestic/Intl > >>> Estimated Time 9 Hrs 15 Mins > >>> Stops Non-stop >> » Seats 18K > >>> Confirmed »» Entry and Exit Information for Travel > > » > >>> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>>> >>>> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>» »» See attached itinerary PDF or link for full terms and conditions. >>» > >>> PDF itinerary attachment: > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>» >>>> http://www.adobe.com/products/acrobat/readstep.html >>» > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » >>>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>» > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly EFTA00343641

or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >>>> >>>> >>> >>> >>> >>> >>> > » — > > > please note > > > The information contained in this communication is >> > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this >> > communication in error, please notify us immediately by > > > return e-mail or by e-mail to and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. EFTA00343642

> > @ 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: S01 p://vinn.maps.google.com/help/legainotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Mona er > Hours: Monday through Friday 10:30am to 7:00pm EST EFTA00343643

> Response (Natalia Molotkova) 08/18/2015 10:34 AS1 > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Mana er > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > Customer 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...Iike Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > >>> From: "American Express Travel" >>> Date: June 26, 2015 at 6:34:07 PM EDT >» To: >>> Subject: Invoice for >>> >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messa es. If you have any questions, please contact Centurion Travel Service at 1 >>> >>> If airline tickets are purchased for this itinerary: >>> Airline Baggage Fee/Rules may apply and can be accessed by visiting: >>> http://myamextravel.com/baggage >>> >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: ite 31AUG15 >>> Friday 03 Jul 15 >>> Other Information >>> EFTA00343644

>» CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT >>> Monday 31 Aug 15 >>> Flight Information >>> >>> Date 31 Aug 2015 >>> Airline Aeroflot >>> Airline Record Locator - >>> Flight/Class SU103 L Economy Class >>> Origin New York, John F Kennedy International >>> Destination Moscow, Sheremetyevo >>> Departing 07:10 PM >>> Arriving 11:25 AM / 01 Sep 2015 >>> Departure Terminal Terminal 1 >>> Arrival Terminal Terminal D - Domestic/Intl >>> Estimated Time 9 Hrs 15 Mins >>> Stops Non-stop >>> Seats 18K > >> Confirmed >>> Entry and Exit Information for Travel >> > >>> American Express strongly recommends that you periodically reviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> >>> See attached itinerary PDF or link for full terms and conditions. >> > >>> PDF itinerary attachment: >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> >>> http://www.adobe.com/products/acrobat/readstep.html >>> >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or EFTA00343645

failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >>> >>> > > > > > > > > > > > > — > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for >> > the use of the addressee. It is the property of >>JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited >> > and may be unlawful. If you have received this >> > communication in error, please notify us immediately by > > return e-mail or by e-mail to , and >> > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us at aniericanewress.com/phishing. > @ 2015 American Express. All rights reserved EFTA00343646

> When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: ft tp://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: ttp://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 Response (Natalia Molotkova) 08/18/2015 01:14 PM Ok, let us see what rate desk will say... Regards, Natalia Molotkova Centurion Relationshi • Mana er Hours: Monday through Friday 10:30am to 7:00pm EST Customer MEla 08/18/2015 01:09 PM Thanks. I see you reserved the ticket. Totally fine just in case! Sorry, having computer issues or I would have responded sooner. EFTA00343647

Sent from my iPhone > On Aug 18, 2015, at 12:46 PM, Natalia Molotkova wrote: > Response (Natalia Molotkova) 08/18/2015 12:46 PM > Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.00USD. What date to hold while we are waiting fro the respond from the rate desk? > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 12:40 PM > I > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer 08/18/2015 12:39 PM > ok, so when they get back to you (up to 48 hours from now) just let me know! > On Aug 18, 2015, at 12:34 PM, Natalia Molotkova wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 12:34 PM > > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > > Regards, > > Natalia Molotkova >> > Centurion Relationship Manager > > >> > Hours: Monday through Friday 10:30am to 7:00pm EST > > Customer 08/18/2015 12:21 PM > > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) > > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: EFTA00343648

> > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > > Regards, > > > Natalia Molotkova >> > Centurion Relationshiu Manager > » > » > > > Hours: Monday through Friday 10:30am to 7:00pm EST > » > > > Customer t ) 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > » > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > » >>» >>» »» Response (Natalia Molotkova) 08/18/2015 11:13 AM »» Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >>» »» I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, >>>> Natalia Molotkova >>>> Centurion Relationshiu Manager >>» >>» »» Hours: Monday through Friday 10:30am to 7:00pm EST >>» >>>> Response (Natalia Molotkova) 08/18/2015 10:34 AM >>>> Sure, let me have a look.. > > > > Regards, > > > > Natalia Molotkova > > > > Centurion Relationship Manager >>>> >>>> »» Hours: Monday through Friday 10:30am to 7:00pm EST >>» > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > » Customer 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...w hat ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am EFTA00343649

when your shift starts I > > » > > > > Thanks, Lesley >>» >>>» >>>» >>>» > > > >>> From: "American Express Travel" > > > »> Date: June 26, 2015 at 6:34:07 PM EDI > > » »To: > > > >>> Subject: Invoice for >>>>» > > > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If you have any questions, please contact Centurion Travel Service at 1 >>>>» > > > > >> If airline tickets are purchased for this itinerary: > > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >>> http://mvamextravel.com/baggage >>>>» > > > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>>>>> >>>>>> >>>>» >>>>» >>>>» >>>>» >>>>» > > > >» Friday 03 Jul 15 > > > >» Other Information >>>>» > > > >» CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > >» Flight Information >>>>» > > > > » Date 31 Aug 2015 > > > > »Airline Aeroflot > > > >>> Airline Record Locator > > > >>> Flight/Class SU103 L Economy Class > > > >>> Origin New York, John F Kennedy International > > > >>> Destination Moscow, Sheremetyevo > > > >» Departing 07:10 PM > > > >>> Arriving 11:25 AM / 01 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > >>> Arrival Terminal Terminal D - Domestic/Intl > > > >>> Estimated Time 9 Hrs 15 Mins > > > >>> Stops Non-stop > > > > >> Seats 18K > > > >>> Confirmed > > > >>> Entry and Exit Information for Travel 31AUG15 EFTA00343650

>>>>» > > > >>> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>>>» >>>>» > > > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>>>» > > > > >> See attached itinerary PDF or link for full terms and conditions. >>>>» > > > >>> PDF itinerary attachment: > > > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>>>» > > > >>> http://www.adobe.com/products/acrobat/readstep.html >>>>» > > > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>>>» > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>>>» > > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>>>» > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other EFTA00343651

business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>>» > > > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >>>>>> >>>>>> > > > > > >>>» >>>» >>>» >>>» >>>»-- > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of >>>»JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by > > > > > return e-mail or by e-mail to , and > >> > > destroy this communication and all copies thereof, > >> > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >>» > > > > @ 2015 American Express. All rights reserved >>» > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American EFTA00343652

Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >>» > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: WI p://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisihvww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >>» >>» >>» > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > » > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > > > Natalia Molotkova > > > Centurion Relationshiu Manager > » > » > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM >> > Sure, let me have a look.. > » Regards, > > > Natalia Molotkova >> > Centurion Relationshi Mana er > > > >> > >> > hours: Nionda) through Friday 10:30am to 7:00pm EST >> > >>> Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > > Customer 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly EFTA00343653

or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts / > » > > > Thanks, Lesley > » >>» >>» >>» > > >>> From: "American Express Travel" > > >>> Date: June 26.2015 at 6:34:07 PM EDT > > > »To: > > >» Subject: Invoice 31AUG15 >>>» > > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messy es. If you have any questions, please contact Centurion Travel Service at 1 > > »> > > >>> If airline tickets are purchased for this itinerary: > > >>> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >>> http://mvamextravel.com/baggage >>>» > > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>>>> >>>» >>>» >>>» >>>» >>>» >>>» > > >» Friday 03 Jul 15 > > >>> Other Information >>>» > > > >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >» Monday 31 Aug 15 > > >>> Flight Information >>>» > > >» Date 31 Aug 2015 > > >» Airline Aeroflot > > >>> Airline Record Locator > > >>> Flight/Class SU103 L Economy Class > > >>> Origin New York, John F Kennedy International > > >>> Destination Moscow, Sheremetyevo > > >» Departing 07:10 PM > > >>> Arriving 11:25 AM / 01 Sep 2015 > > >>> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > >>> Estimated Time 9 Hrs 15 Mins > > >» Stops Non-stop > > >» Seats 18K > > >>> Confirmed EFTA00343654

> > >>> Entry and Exit Information for Travel >>>» > > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.condamex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>>» >>>» > > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>>» > > >>> See attached itinerary PDF or link for full terms and conditions. >>>» > > >» PDF itinerary attachment: > > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>>» > > >>> http://www.adobe.com/products/acrobat/readstep.html >>>» > > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>>» > > >>> Please be advised that certain mandatory hotel-imposed charges, including. but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to jay uirc with the hotel before your trip regarding the existence and amount of such charges. >>>» > > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>>» > > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay EFTA00343655

for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>» > > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >>>>> >>>>> >>>> >>» >>» >>» >>» >>»— > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > >> > return e-mail or by e-mail to and > >> > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. >> > > > > @ 2015 American Express. All rights reserved > » > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against EFTA00343656

Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > » > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > » > » > » > > Customer 08/18/201512:00 PM > > ok thanks > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager > » > » >> > Hours: Monday through Friday 10:30am to 7:00pm EST > » > > > Customer (MMII ) 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > » > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova > wrote: > » >>» >>» > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > > Lesley, according to the fare rules, we can't change the return date to December, EFTA00343657

due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >>» »» I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > > > Natalia Molotkova »» Centurion Relationship lanager >>» >>» >>>> Hours: Monday through Friday 10:30am to 7:00pm EST >>» »» Response (Natalia Molotkova) 08/18/2015 10:34 AM »» Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova »» Centurion Relationship Manager >>» >>» > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>» > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate. Have a wonderful day! > > > > Customer 08/18/2015 07:48 AM »» Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts I >>» > > > > Thanks, Lesley >>» >>>» >>>» >>>» > > > >>> From: "American Express Travel" > > > > > > >>> Date: June 26, 2015 at 6:34:07 PM EDT > »To: > > > > » Subject: Invoice for 31AUG15 >>>>» > > > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If you have any questions, please contact Centurion Travel Service at 1 >>>>» > > > >>> If airline tickets are purchased for this itinerary: > > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >>> http://mvamextravel.com/baggage >>>>» > > > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure EFTA00343658

website. Please click on the link to view your trip details: >>>>>> >>>>>> >>>>» >>>>» >>>>» >>>>» >>>>» > > > >» Friday 03 Jul 15 > > > >» Other Information >>>>» > > > >» CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > >» Flight Information >>>>» > > > > » Date 31 Aug 2015 > > > > »Airline Aeroflot > > > >>> Airline Record Locator > > > >>> Flight/Class SU103 L Economy Class > > > >>> Origin New York, John F Kennedy International >>>>>> Destination Moscow, Sheremetyevo > > > >» Departing 07:10 PM > > > >>> Arriving 11:25 AM / 01 Sep 2015 > > > >>> Departure Terminal Terminal 1 > > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > >>> Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > >> Entry and Exit Information for Travel >>>>» > > > >>> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>>>» >>>>» > > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>>>» >>>>>> See attached itinerary PDF or link for full term, and conditions. >>>>» >>>>>> PDF itinerary attachment: > > > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>>>» > > > >>> http://www.adobe.com/products/acrobat/readstep.html >>>>» >>>>>> Thank you for choosing American Express Centurion Travel Service and EFTA00343659

have a pleasant trip. >>>>» > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>>>» > > > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>>>» > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>>» > > > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. »»» »»» > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of EFTA00343660

>>>»JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by > > > > > return e-mail or by e-mail to , and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >>» > > > > @ 2015 American Express. All rights reserved >>» > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >>» > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotO and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >>» >>» >>» > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM EFTA00343661