> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > » > > > > » Friday 03 Jul 15 > > > > >> Other Information > > > > >> > > > > » CITIZENS OF > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > >> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > >>> Flight/Class SU103 L Economy Class > > > > >> Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > >> Stops Non-stop > > > > >> Seats • > > > > >> Confirmed > > > > » Entry and Exit Information for Travel > > > > » > > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > » > > > > >> See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > >> http://www.adobe.corn/products/acrobat/readstep.html > > > > » MUST CARRY A VALID PASSPORT EFTA00342269

> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > » JEE > > > > > Unauthorized use, disclosure or copying of this EFTA00342270

> > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by > > > > > return e-mail or by e-mail to [email protected], and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> >> > > > > O 2015 American Express. All rights reserved >> >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terrns_maps.html). For "Map Legal Notices" click here: (http:/Avww.maps.google.corn/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.corn/travelterrns California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 >> >> >> >> >> >> > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova EFTA00342271

> > > Centurion Relationship Manager > » > » > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > > Customer (I 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > » > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > > > Res onse (Natalia Molotkova) 08/18/2015 11:13 AM >>» according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >>» > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Natalia Molotkova > > > > Centurion Relationship Manager >>>> >>>> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>» > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > » Regards, > > > Natalia Molotkova > > > > Centurion Relationship Manager >>» >>» > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>» > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > > Customer ( ) 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >>» > > > Thanks, >>>> > > > > > EFTA00342272

> > > > > > > > > > > > > > >> From: "American Express Travel" > > > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > > > » To: > > > >>> Subject: Invoice for 31AUG15 > > > > » > > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1 • > > > > > > > > » >> If airline tickets are purchased for this itinerary: > > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > >> http://myamextravel.com/baggage > > > > > > > > » >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > >> Flight/Class SU103 L Economy Class > > > > >> Origin New York, John F Kennedy International > > > > >> Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats > > > > » Confirmed > > > > » Entry and Exit Information for Travel > > > > » > > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. EFTA00342273

> > > > >> > > > > » > > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > » > > > > >> See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > >> http://www.adobe.corn/products/acrobat/readstep.html > > > > » > > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. EFTA00342274

> > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by > > > > > return e-mail or by e-mail to [email protected], and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.corn/phishing. >> >> > > > > m 2015 American Express. All rights reserved >> >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://www.maps.google.corn/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note EFTA00342275

profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.corn/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > > > Res (Natalia Molotkova) 08/18/2015 11:13 AM > > > according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager >> > >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager >> > >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > Customer ) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > » Thanks, >> > >> >> >> >> >> >> > > > >> From: "American Express Travel" > > > > > > >> Date: June 26, 2015 at 6:34:07 PM EDT » To: > > > >> Subject: Invoice for 31AUG15 EFTA00342276

> > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messages. If you have any questions, please contact Centurion Travel Service at 1 • > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: »»> »»> »»> »»> »»> »»> > > =>> » - -> Friday 03 Jul 15 > > - -> Other Information » - -> » >> CITIZENS OF MUST CARRY A VALID PASSPORT > > • >> Monday 31 Aug 15 > > > » Flight Information > > » » >> Date 31 Aug 2015 > > - -> Airline Aeroflot > > - -> Airline Record Locator > > - -> Flight/Class SU103 L Economy Class > > -> Origin New York, John F Kennedy International > > - -> Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > >>> Arriving 11:25 AM / 01 Sep 2015 > > = » Departure Terminal Terminal 1 > > - -> Arrival Terminal Terminal D - Domestic/Intl > > - -> Estimated Time 9 Hrs 15 Mins > > Stops Non-stop > > Seats > > • >> Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http:/hvww.americanexpress.com/privacy. > > »> EFTA00342277

> > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. »»> > > > >> http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. EFTA00342278

>>»-- > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > » and may be unlawful. If you have received this > > » communication in error, please notify us immediately by > > > > return e-mail or by e-mail to [email protected], and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.corn/phishing. > » > > > @ 2015 American Express. All rights reserved > » > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > » > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://www.maps.google.corrithelp/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 EFTA00342279

> > Response (Natalia Molotkova) 08/18/2015 12:34 PM > > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > >> > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > Customer 08/18/2015 12:21 PM > > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) >>> > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager > > > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > > Customer 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > > > > > > > > > > > Res onse (Natalia Molotkova) 08/18/2015 11:13 AM > > > > according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > > Natalia Molotkova > > > > Centurion Relationship Manager > > > > EFTA00342280

> > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > > Regards, > > > Natalia Molotkova > > > > Centurion Relationship Manager >> >> >> >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > > Customer ( ) 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! >> >> > > > Thanks, »» > > > > > > > > > > > > > > > > > > > >> From: "American Express Travel" G > > > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > > > » To: > > > > » Subject: Invoice for > > > > >> > > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1 • > > > > » > > > > >> If airline tickets are purchased for this itinerary: > > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > >> http://myamextravel.com/baggage > > > > » > > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: 31AUG15 EFTA00342281

> > > > >> Other Information > > > > » > > > > » CITIZENS OF > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > >> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > >>> Flight/Class SU103 L Economy Class > > > > >> Origin New York, John F Kennedy International > > > > >> Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > >> Stops Non-stop > > > > >> Seats • > > > > >> Confirmed > > > > » Entry and Exit Information for Travel > > > > » > > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > » > > > > >> See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > >> http://www.adobe.corn/products/acrobat/readstep.html > > > > » > > > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from MUST CARRY A VALID PASSPORT EFTA00342282

(1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by > > > > > return e-mail or by e-mail to [email protected], and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> >> > > > > C 2015 American Express. All rights reserved >> >> EFTA00342283

> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.corn/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > > > aR re (Natalia Molotkova) 08/18/2015 11:13 AM > > > according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager >> > >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > Regards, EFTA00342284

> > > Natalia Molotkova > > > Centurion Relationship Manager > » > » > > > Hours: Monday through Friday 10:30am to 7:00pm EST > » > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > Customer ) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! > » > » Thanks, > » >>» >>» >>» > > > >> From: "American Express Travel" - > > > > > > >> Date: June 26, 2015 at 6:34:07 PM 1 1)1 » To: > > > >> Subject: Invoice br 31AUG15 > > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1 • >>>» > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage >>>» > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » - -> » - -> Friday 03 Jul 15 > > - -> Other Information >>>>> > > »> CITIZENS OF > > > » Monday 31 Aug 15 > > > » Flight Information MUST CARRY A VALID PASSPORT >>>>> EFTA00342285

> > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > >> Flight/Class SU103 L Economy Class > > • - -> Origin New York, John F Kennedy International > > • - -> Destination Moscow, Sheremetyevo » >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats > > >> Confirmed > > • - -> Entry and Exit Information for Travel »»> > > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. »»> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. »»> > > > >> http://www.adobe.corn/products/acrobatheadstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> EFTA00342286

> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. »»> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBIft600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > > return e-mail or by e-mail to [email protected], and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. >> > > > > O 2015 American Express. All rights reserved > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or EFTA00342287

agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > > Customer 08/18/2015 12:00 PM > ok thanks > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova c wrote: > » > » > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager >> > >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Customer ( 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > EFTA00342288

> > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: >> > »» »» > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > > according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > > Natalia Molotkova > > > > Centurion Relationship Manager >> >> >> >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > » Regards, > > > Natalia Molotkova > > > > Centurion Relationship Manager >> >> >> >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > > Customer (I ) 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> >> > > > >> >> > > > > Thanks, > > > > > > > > > > > > > > > >> From: "American Express Travel" < > > > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > > > » To: > > > > >> Subject: Invoice for 31AUG15 > > > > >> > > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1 • > > > > » EFTA00342289

> > > > >> If airline tickets are purchased for this itinerary: > > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > >> http://myamextravel.com/baggage > > > > > > > > » >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > » > > > > » >>> Friday 03 Jul 15 - '- >> Other Information > > >> > > > > >> CITIZENS OF MUST CARRY A VALID PASSPORT > > > > >> Monday 31 Aug 15 > > > > >> Flight Information > > > > >> > > > > >> Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > >>> Flight/Class SU103 L Economy Class > > > > >> Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > >> Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > >> Stops Non-stop > > > > >> Seats al > > > > >> Confirmed > > > > » Entry and Exit Information for Travel > > > > >> > > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > >> > > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > » > > > > >> See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat EFTA00342290

Reader. Refer to website below to download and install this free software. > > > > » > > > > >> http://www.adobe.corn/products/acrobat/readstep.html > > > > » > > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may EFTA00342291

> > > > > > > > > > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by > > > > > return e-mail or by e-mail to [email protected], and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.corn/phishing. >> >> > > > > @ 2015 American Express. All rights reserved >> >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.corn/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 >> >> >> >> >> >> > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM EFTA00342292

> > > =I according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager >> > >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager >> > >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > Customer ) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! >> > > » Thanks, > > > >> From: "American Express Travel" - > > > >> Date: June 26, 2015 at 6:34:07 PM 1 1)1 > > > » To: > > > >> Subject: Invoice br > > »> 31AUG15 > > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messages. If you have any questions, please contact Centurion Travel Service at 1 • > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your EFTA00342293

Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>>>> » -> » >> Friday 03 Jul 15 > > -> Other Information > > -> » >> CITIZENS OF > -> Monday 31 Aug 15 -> Flight Information MUST CARRY A VALID PASSPORT > > --•> Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L Economy Class > > '•> Origin New York, John F Kennedy International » •> Destination Moscow, Sheremetyevo » --•> Departing 07:10 PM > > --•> Arriving 11:25 AM /01 Sep 2015 > > --•> Departure Terminal Terminal 1 > > -> Arrival Terminal Terminal D - Domestic/Intl > > -> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats > > >> Confirmed > > -> Entry and Exit Information for Travel > > > >> > > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>>» > > > >> See attached itinerary PDF or link for full terms and conditions. >>>» > > > » PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > >>> http://www.adobe.corn/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> EFTA00342294

> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. »»> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. »»> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. »»> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBIN600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by EFTA00342295

> > > > return e-mail or by e-mail to [email protected], and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.corn/phishing. >> > > > > O 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotO and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. » Regards, > > Natalia Molotkova > > Centurion Relationshi Mana er >> >> > EFTA00342296

> > Hours: Monday through Friday 10:30am to 7:00pm EST > > Customer (MIIMIll ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: >> > > > > > > > > > lire (Natalia Molotkova) 08/18/2015 11:13 AM > > > according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Mana > > > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager > > > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! > > > > > Thanks, > > > > > > > > > > > > > > > > > > >> From: "American Express Travel" <a EFTA00342297

> > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > > >> To: > > > >> Subject: Invoice for > > > >> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messages. If you have any questions, please contact Centurion Travel Service at 1 > > > » > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >>> http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > » > > > » > > > » > > > » > > > » > > > » 31AUG15 > > > » > > > >> Friday 03 Jul 15 > > > » Other Information > > > >> > > >>> CITIZENS OF > > > » Monday 31 Aug 15 > > > >> Flight Information > > > >> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > > >> Flight/Class SU103 L Economy Class > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > >>> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > >> Seats • > > > >> Confirmed > > > >> Entry and Exit Information for Travel »»> > > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > > » > > > >> You may receive customer service emails even if you have requested not to receive MUST CARRY A VALID PASSPORT EFTA00342298

email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at httplAvww.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > » > > > >> http://www.adobe.corn/products/acrobatireadstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. EFTA00342299

»» »» »» »»-- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > > return e-mail or by e-mail to [email protected], and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.corn/phishing. > > > > > > O 2015 American Express. All rights reserved > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our EFTA00342300

travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > > aR ise (Natalia Molotkova) 08/18/2015 11:13 AM > > according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager >> >> > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. » Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > >> > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! > > > Thanks, > > >> From: "American Express Travel" > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > >> Subject: Invoice for 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If you have any questions, please contact Centurion Travel Service at 1 • EFTA00342301

>> » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > >>> http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: »» Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > >>> Flight Information > > » > > » Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > >>> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats • > >>> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that you periodically reviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at httpahvww.americaneicpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > » PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat EFTA00342302

Reader. Refer to website below to download and install this free software. >> » > >>> hup://www.adobe.corn/products/acrobatheadstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> » > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. »» »» >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may EFTA00342303

> > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to [email protected], and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. >> > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i nactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 EFTA00342304

> From: > Content-Type: multipart/altemative; > boundaryple-Mail-B39BF4A2-F1F8-4A9D-AD07-66B381C04D9D > Thanks. I see you reserved the ticket. Totally fine just in case! Sony, • having computer issues or I would have responded sooner. > Sent from my iPhone > On Aug 18, 2015, at 12:46 PM, Natalia Molotkova c wrote: > Response (Natalia Molotkova) 08/18/2015 12:46 PM > the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.00USD. What date to hold while we are waiting fro the respond from the rate desk? > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 12:40 PM > I > Regards, > Natalia Molotkova > Centurion Relationship Manager EFTA00342305

> Hours: Monday through Friday 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 12:39 PM > ok, so when they get back to you (up to 48 hours from now) just let me know! > On Aug 18, 2015, at 12:34 PM, Natalia Molotkova < wrote: >>> >>> > > Response (Natalia Molotkova) 08/18/2015 12:34 PM > > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager >>> >>> > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > Customer ( ) 08/18/2015 12:21 PM > > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) > > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < > wrote: >>> EFTA00342306

> > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards, > > Natalia Molotkova > > > Centurion Relationship Manager > > > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > Customer ( ) 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > » > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < > wrote: > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » =I according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > > Natalia Molotkova > > > > Centurion Relationship Manager EFTA00342307

> > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>» > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > > Regards, > > > Natalia Molotkova > > > > Centurion Relationship Manager > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>>> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > > Customer ( ) 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! >>>> > > » Thanks, > > > > >> From: "American Express Travel" < EFTA00342308

> > > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > > > » To: > > > > >> Subject: Invoice for 31AUG15 > > > > » > > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1 • > > > > >> > > > > >> If airline tickets are purchased for this itinerary: > > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > >> http://myamextravel.com/baggage > > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > >> > > > > » CITIZENS OF MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information EFTA00342309

> > > > >> > > > > >> Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > >> Airline Record Locator > > > >>> Flight/Class SU103 L Economy Class > > > > >> Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > >> Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > >> Stops Non-stop > > > > >> Seats El > > > > >> Confirmed > > > > » Entry and Exit Information for Travel > > > > >> > > > > >> American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > >> > > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > >> > > > > >> See attached itinerary PDF or link for full terms and conditions. > > > > >> EFTA00342310

> > > > » PDF itinerary attachment: > > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > >>> http:/Avww.adobe.corn/products/acrobatireadstep.html > > > > » > > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > >> > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > >> > > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > >> > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma > y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. EFTA00342311

> > > > >> > > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by > > > > > return e-mail or by e-mail to [email protected] , and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing EFTA00342312

»» >> >> > > > > Ci 2015 American Express. All rights reserved >> >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd > s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html) . For "Map Legal Notices" click here: (http:/Avww.maps.google.com/help/legalnotices maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or > i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > =I, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want EFTA00342313

me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > > Centurion Relationship Manager >> > >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > > Centurion Relationship Manager >> > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! EFTA00342314

> » > > Thanks, > » >>» >>» >>» > > > >> From: "American Express Travel" < > > > >> Date: June 26, 2015 at 6:34:07 PM EDT >>>»To: > > > >> Subject: Invoice for >>>>> 31AUG15 > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1 • >>>>> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage > > > >> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: EFTA00342315

> > >>> Friday 03 Jul 15 > > > >> Other Information > > > » > > > » CITIZENS OF > > > >> Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > >> Airline Record Locator > > >>> Flight/Class SU103 L Economy Class > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > >>> Arriving 11:25 AM 101 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > >> Seats IM > > > >> Confirmed > > > >> Entry and Exit Information for Travel »»> MUST CARRY A VALID PASSPORT > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. »»> EFTA00342316

»»> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at httplAvww.americanexpress.com/privacy. »»> > > > >> See attached itinerary PDF or link for full terms and conditions. »»> > > > » PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > >> http://www.adobe.com/products/acrobat/readstep.html »»> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. »»> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. »»> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. »»> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from EFTA00342317

time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. »»> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. »»> »»> > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by EFTA00342318

> > > > return e-mail or by e-mail to [email protected] , and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing >> > > > > @ 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CSTN1022318, Washington EFTA00342319

UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > » > » > > > > > Customer ( > ok thanks >>> ) 08/18/2015 12:00 PM > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < > wrote: >>> >>> >>> > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager > > > Hours: Monday through Friday 10:30am to 7:00pm EST > » > > > Customer ( ) 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >>> > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < > wrote: EFTA00342320

>>>> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > > =I according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >>>> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > > Regards, > > > > Natalia Molotkova > > > > Centurion Relationship Manager > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >>» > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > » Regards, > > > > Natalia Molotkova > > > > Centurion Relationship Manager > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please EFTA00342321

call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > > Customer ( ) 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> >> > > » Thanks, »» > > > > > > > > > > > > > > > > > > > >> From: "American Express Travel" < > > > > >> Date: June 26. 2015 at 6:34:07 PM EDT > > > > » To: > > > > >> Subject: Invoice for 31AUG15 > > > > >> > > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messages. If you have any questions, please contact Centurion Travel Service at 1 • > > > > >> > > > > >> If airline tickets are purchased for this itinerary: > > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >>> http://myamextravel.com/baggage > > > > » > > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > » > > > > » EFTA00342322

> > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » Friday 03 Jul 15 > > > > >> Other Information > > > > >> > > > > » CITIZENS OF > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > >> MUST CARRY A VALID PASSPORT > > > > » Date 31 Aug 2015 > > > > >> Airline Aeroflot > > > > >> Airline Record Locator > > > > >> Flight/Class SU103 L Economy Class > > > > >> Origin New York, John F Kennedy International > > > > >> Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > >> Stops Non-stop > > > > » Seats • > > > > >> Confirmed > > > > >> Entry and Exit Information for Travel EFTA00342323

> > > > >> > > > > >> American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > >> > > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > >> > > > > >> See attached itinerary PDF or link for full terms and conditions. > > > > >> > > > > » PDF itinerary attachment: > > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > >> > > > > >> http://www.adobe.com/products/acrobatheadstep.html > > > > >> > > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > >> > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > >> > > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, EFTA00342324

floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > >> > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma > y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>>>> > > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for EFTA00342325

> > > > > the use of the addressee. It is the property of > > > » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by > > > > > return e-mail or by e-mail to [email protected] , and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing >> >> > > > > 2015 American Express. All rights reserved >> >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd > s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: EFTA00342326

>> >> (http://maps.google.com/help/terrns_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.corn/help/legalnotices_maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or > i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > =1 according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > > Centurion Relationship Manager >> > > » > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > > Centurion Relationship Manager EFTA00342327

> > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! >> > > > Thanks, >> > > > > >> From: "American Express Travel" < > > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > >> Subject: Invoice for 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1 • > > > >> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: EFTA00342328

> > > >> http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: »»> »»> > > »> > > > » Friday 03 Jul 15 > > > >> Other Information > > »> > > >>> CITIZENS OF > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > >> Airline Record Locator > > > >> Flight/Class SU103 L Economy Class MUST CARRY A VALID PASSPORT > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > >>> Arriving 11:25 AM / 01 Sep 2015 EFTA00342329

> > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > »> Seats • > > > >> Confirmed > > > >> Entry and Exit Information for Travel »»> > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. »»> »»> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http:/hvww.americanexpress.com/privacy. »»> > > > >> See attached itinerary PDF or link for full terms and conditions. »»> > > > » PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > >> http://www.adobe.com/products/acrobat/readstep.html »»> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. »»> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel EFTA00342330

operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. »»> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>» > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NVH2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. EFTA00342331

»» > > > > -- > > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > > return e-mail or by e-mail to [email protected] , and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.cotn/phishing >> > > > > O 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products EFTA00342332

provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terrns_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > >> > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. » Regards, > > Natalia Molotkova > > Centurion Relationship Manager >>> >>> > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > Customer ( ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the EFTA00342333

price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < > wrote: >> > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > > Centurion Relationship Manager > > > > » > > > Hours: Monday through Friday I 0:30am to 7:00pm EST > » > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > > Centurion Relationship Manager > > > Hours: Monday through Friday 10:30am to 7:00pm EST EFTA00342334

>>> > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! >>> > » Thanks, >>>> >>>> > > > >> From: "American Express Travel" < > > > >> Date: June 26, 2015 at 6:34:07 PM EDT >»»To: > > > >> Subject: Invoice for >>>>> 31AUG15 > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1 • >>>» > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage >>>>> EFTA00342335

> > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: »»> > > > » Friday 03 Jul 15 > > > » Other Information > > > » CITIZENS OF > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > >> Flight/Class SU103 L Economy Class MUST CARRY A VALID PASSPORT > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins EFTA00342336

> > > >> Stops Non-stop > > »> Seats • > > > >> Confirmed > > > >> Entry and Exit Information for Travel »»> > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. »»> »»> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at httplAvww.americanexpress.com/privacy. »»> > > > >> See attached itinerary PDF or link for full terms and conditions. »»> > > > » PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. »»> > > > >> http://www.adobe.com/products/acrobat/readstep.html »»> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. »»> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. »»> EFTA00342337

> > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. »»> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > >> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. »»> »»> >> >> >> >> >> >> >> >> >> >> > > > > -- > > > > > please note EFTA00342338

> > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > > return e-mail or by e-mail to [email protected] , and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing >> > > > > O 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. EFTA00342339

Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terrns_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.corn/help/legalnotices_maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > >> > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > =1 according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. » Regards, > > Natalia Molotkova > > Centurion Relationship Manager >>> >>> > > Hours: Monday through Friday 10:30am to 7:00pm EST > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. EFTA00342340

» Regards, > > Natalia Molotkova > > Centurion Relationship Manager >>> >>> > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, > » > » > » > > >> From: "American Express Travel" < > > >> Date: June 26, 2015 at 6:34:07 PM EDT » » To: > > >> Subject: Invoice for »» 31AUG15 > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact EFTA00342341

Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >> http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > » Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF > > » Monday 31 Aug 15 > > » Flight Information > > >> > > » Date 31 Aug 2015 > > » Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economy Class MUST CARRY A VALID PASSPORT > > >> Origin New York, John F Kennedy International EFTA00342342

> > >> Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats • > > >> Confirmed > > >> Entry and Exit Information for Travel > > >> > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > >> > > >> See attached itinerary PDF or link for full terms and conditions. > > >> > > » PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >> » > > >> http://www.adobe.com/products/acrobat/readstep.html > > » EFTA00342343

> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. »» > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. »» > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. »» > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en > t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NVN2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. »» »» >> > EFTA00342344

> > > > > > > > > > > > > > > -- > > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to [email protected] , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing > > > > @ 2015 American Express. All rights reserved >>> > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each EFTA00342345

service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terrns_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.corn/help/legalnotices_maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina > ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 >>> >>> > Response (Natalia Molotkova) 08/18/2015 12:34 PM > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > Regards, > Natalia Molotkova > Centurion Relationship Manager EFTA00342346

> Hours: Monday through Friday 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 12:21 PM > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: >>> >>> > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. » Regards, > > Natalia Molotkova > > Centurion Relationship Manager >>> >>> > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Customer ( ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >>> > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < > wrote: >> > EFTA00342347

> > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > > Centurion Relationship Manager > > > Hours: Monday through Friday 10:30am to 7:00pm EST > » > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > > Centurion Relationship Manager > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are I0:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion EFTA00342348

Support Associate. Have a wonderful day! > > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! >> > > > Thanks, >> > »» »» »» > > > >> From: "American Express Travel" < > > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > >> Subject: Invoice for 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1 • > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage »»> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: »»> »»> EFTA00342349

> > > > » Friday 03 Jul 15 > > > > >> Other Information > »»> > > > > » CITIZENS OF > > > » Monday 31 Aug 15 > > > > » Flight Information > »»> MUST CARRY A VALID PASSPORT > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > » Flight/Class SU103 L Economy Class > > > > >> Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > >>> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > >> Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > >> Seats M > > > >> Confirmed > > > > >> Entry and Exit Information for Travel > EFTA00342350

»»> > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. »»> »»> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http:/hvww.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. »»> > > > » PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > >> http://www.adobe.corn/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. »»> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. »»> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or EFTA00342351

facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>>» > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. »»> »»> >> >> >> >> >> >> >> >> >> >> >> >> > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of EFTA00342352

> > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > > return e-mail or by e-mail to [email protected] . and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing >> > > > > O 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html) . There is typically no cost to EFTA00342353

you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > =1 according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. » Regards, > > Natalia Molotkova > > Centurion Relationship Manager >>> >>> > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. » Regards, > > Natalia Molotkova > > Centurion Relationship Manager >>> EFTA00342354

>> > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! >>> > Thanks, >>> > > >> From: "American Express Travel" < > >>> Date: June 26, 2015 at 6:34:07 PM EDT » » To: > > » Subject: Invoice for >>>> 31AUG15 > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If you have any questions, please contact Centurion Travel Service at 1 • »» > > >> If airline tickets are purchased for this itinerary: > >>> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > >>> http://myamextravel.comlbaggage EFTA00342355

>> » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > » > > » Friday 03 Jul 15 > > » Other Information > > >> > > » CITIZENS OF > > » Monday 31 Aug 15 > > » Flight Information > > » > > » Date 31 Aug 2015 > > » Airline Aeroflot > > >> Airline Record Locator MUST CARRY A VALID PASSPORT > > >> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > >> Arriving 11:25 AM 101 Sep 2015 > > >> Departure Terminal Terminal 1 EFTA00342356

> > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats • > >>> Confirmed > >>> Entry and Exit Information for Travel > > >> > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http:/hvww.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > >> > > » PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >> » > >>> http://www.adobe.com/products/acrobat/readstep.html > > >> > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. EFTA00342357

>> » > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en > t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. >> » >> » >> > >> > >> > >> > >> > EFTA00342358

> > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to [email protected] , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.corn/phishing >>> > > 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the EFTA00342359

service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terrns_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina > ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 >>> >>> > Customer ( ) 08/18/2015 12:00 PM > ok thanks > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: >>> >>> > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. » Regards, > > Natalia Molotkova EFTA00342360

> > Centurion Relationship Manager >>> >>> > > Hours: Monday through Friday 10:30am to 7:00pm EST >>> > > Customer ( ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < > wrote: >>> >>> >>> > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >>> > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > > Centurion Relationship Manager > » > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM EFTA00342361

> > > Sure, let me have a look.. > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts....! > > > > > Thanks, > > > >> From: "American Express Travel" < > > > >> Date: June 26, 2015 at 6:34:07 PM EDT >»»To: > > > » Subject: Invoice for >>>>> 31AUG15 EFTA00342362

> > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incomin messages. If you have any questions, please contact Centurion Travel Service at 1 • »»> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: »»> > > > » Friday 03 Jul 15 > > > >> Other Information > > »> > > > » CITIZENS OF > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator MUST CARRY A VALID PASSPORT > > > >> Flight/Class SU103 L Economy Class EFTA00342363

> > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > >>> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > >> Seats • > > > >> Confirmed > > > >> Entry and Exit Information for Travel »»> > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. »»> »»> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. »»> > > > >> See attached itinerary PDF or link for full terms and conditions. »»> > > > » PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > >> http://www.adobe.com/products/acrobat/readstep.html EFTA00342364

»»> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. »»> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. »»> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (I) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. »»> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. »»> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TAN 002 Registered Iowa Travel Agency. »»> »»> EFTA00342365

> > > > > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > > return e-mail or by e-mail to [email protected] , and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing >> > > > > O 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge EFTA00342366

>> > Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html) . For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html) . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM » according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >>> > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > > Natalia Molotkova EFTA00342367

> > Centurion Relationship Manager >>> >>> > > Hours: Monday through Friday 10:30am to 7:00pm EST > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. » Regards, > > Natalia Molotkova > > Centurion Relationship Manager >>> >>> > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >>> EFTA00342368