Begin forwarded message: From: Brigid Macias Subject: RE: Re:LSJE xxx9295 Wire on Jan 31st!!! Date: February 12, 2019 at 10:51:43 AM EST To: Bella Klein Cc: Richard Kahn 11010.00smailto:ra», Stewart Oldfield Good Morning, As =er our conversation, foreign wires can take up to 10 business days to =e received on the other side. Its not always the case it takes =his long, but we have to manage expectations. Its highly unlikely =he wire will be received in a day or two to an overseas account. The wire was initiated =n Thursday, 1/31/19. We followed up with you on the following =ednesday, 2/6 as the wire was being held up due to bank being unable to =pply the funds accordingly. An amendment was sent the same day =nd a request was sent to our operations team to provide confirmation on =eceipt of funds. You=have mentioned a recall, which I initially advised you not to because =hat request could take 10 or more business days for the funds to be =eturned. There is a chance the client will have already received =he funds while the recall is being processed, causing a debit in the =eneficiaries account. You=have mentioned sending a new wire, which I initially advised you not to =ecause that request could again take up to 10 business days. =nbsp;There is a chance the beneficiary will receive the first wire =hile you send the second wire. You will have to go back to your =eneficiary and ask for those funds back, which again takes time. When we send tracers =ut or amendments for wires out to a foreign bank, we are truly at the =ercy of waiting for a response from the other side. No matter how =any messages we send out to the other bank, we have to wait for a =esponse. I understand your =rustration and I apologize this has taken so much of your time and =ffort to get this finalized, but I can assure you we are doing =verything we can to make sure the payment is received. I just received =otification Alfa Bank cannot apply the funds as the beneficiary account =ame is incorrect. They cannot match the account number with the =ccount name provided. I =m happy to reach out to your beneficiary if you would be so kind as to =rovide their contact information. I can of course CC you on any =ommunication I send. Kind regards, Brigid Macias 2 EFTA_R1_01850252 EFTA02630633