From: "Carolina Gomes" Subject: NYC & PB delivery schedule ASAP Date: December 15, 2014 at 3:38:44 PM EST To: "Gregory Riches" , "Richard Kahn" Cc: "A EDUARDO TREVISAN" Hi Gregory, , "Rosana" We have to separate ALL stock items since the quote was "one bulk trip to NY for all apartments, which was going to happen together with the furniture from our factory in February. Now we will forward all items to be marked separately one by one since they will go to different apartments, also we have the additional items you ordered last month and needed to be included. Unfortunately we have to wait for the freight company to send us the quote with any possible adjustments. Regarding the PB, is in schedule for Thursday, 18th. We appreciate your patience, at this time of the year all clients want their products, so it is very hectic. Regards, Eduardo Begin forwarded message: From: "Eduardo" < Subject: RE: NYC & PB delivery schedule ASAP Date: December 15, 2014 at 1:56:16 PM EST To: "'Gre or Riches"' < Cc: < Gregory, We have to separate ALL stock items since the quote was "one bulk trip to NY for all apartments, which was going to happen together with the furniture from our factory in February, now we will forward all items to be marked separately one by one since they EFTA00356619

will go to different apartments, also we have the additional items you ordered last month and needed to be included. Unfortunately we have to wait for the freight company to send us the quote with any possible adjustments. We will give you the date for PB today. I appreciate your patience, at this time of the year all clients want their products, so it is very hectic. Regards, Eduardo From: Gregory Riches [mailto: Sent: Monday, December 15, 2014 10:20 AM To: Eduardo Cc: • 'Richard Kahn; Subject: Re: NYC & PB delivery schedule ASAP Eduardo, I don't understand why this is taking so long to extract a delivery date out of your company. This merchandise is in stock and I was told you needed to get the Items out of your warehouse several weeks ago, so why the delay? On December 5 I had a detailed telephone conversation with Rosana in which she promised me profusely that I would have a delivery date within a day or two of the wire transfer which happened last monday. EFTA00356620

Now we are starting another week without a schedule. This is unacceptable. Both my client and Rich are at wits end repeatedly looking for an answer as am I and we are all losing our patience. I want a definitive answer from someone at ARTEFACTO TODAY! Please advise ASAP. Gregory On Dec 13, 2014, at 11:54 AM, Eduardo < Good morning Gregory, I was out of the store. > wrote: Rosana got a great quote for the whole cargo, white glove to a central warehouse in NY and different shipments to the apartments, as she explained to you over the phone. I am sure she will be able to revise the freight information, since the client decided to split the cargo in 2 shipments from Miami. Please have in mind the new request to separate the freight was recent and there are a lot of items to consider, once the freight company answers Rosana's request, we will send it to you ASAP. Thank you, Eduardo EFTA00356621