Miriam Blemur From: Stephen Hanson Sent: Tuesday, March 06, 2018 5:56 PM To: Howie W. Muchnick; Miriam Blemur Subject: Fwd: Skyware > Howie - as you can see below - David locked Erin out of Skyware (computer reservation program) without even informing her. Please read both emails as the punchline is we have no access to VIPs, guest profiles, revenue items, rates, occupancy so we know how to staff - i.e. how to run a successful revenue business. See email i forwarded also from Alan Forwarded message From: Erin Pepper <1 Date: Tue, Mar 6, 2018 at 5:39 PM Subject: Re: Skyware To: David Mitchell Cc: Alan Hochhauser >, Stephen Hanson Why create more work for Denise, especially since they are short staffed and could use all the help that they can? Denise and I work together as a partnership. Why waste time overloading Denise or directing the guest to her instead of grabbing them in real time, to book direct. Guests demand instant results, the longer we wait to book someone the more likely they are to book elsewhere or an OTA. I need real time access to the platform to maintain oversight over our VIP's (guest experience), new reservations, notes that are being put in reservations, daily occupancy and room availability, guest feedback on review sites as it relates to our occupancy/reporting, guest data, and monitoring revenue and marketing initiatives etc.. At the very least access to the reporting should remain in tact. I will go to Denise for reservations if you feel that is best for the business. Additionally, Alan and I were reviewing gill card/guest information for reconciliations and when he logged in he saw his reporting and full access was cut off as well. He follows up with this daily due to in correct loading of the gift cards- he can speak more to this. Thanks, Erin Pepper 1 EFTA00800083