From: Melinda Roy Sent: Monday, March 21, 2016 11:17 AM To: Armen Brash Cc: Jj Litchford; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Thank you. Sorry for the confusion. JJ is coming in this afternoon to take care of it. From: Armen Brash Sent: Monday, March 21, 2016 11:16 AM To: Melinda Roy Cc: Jj Litchford; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Fee waiver approved... Last week—I sent the below email to Paul: "Paul This account is still open...it hasn't been closed yet. Is the transaction that overdrew the account a good transaction? If so, it should be covered from the new account, and then the account should be closed. If the transaction that overdrew it was fraudulent, then the fraud EFTA01403041

procedures need to be followed so we can grant a provisional credit, then the account should be closed once the investigation is complete and the credit is made final (or assets recovered)."" Best, Armen fcid:[email protected] Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA Tel. +1 212 250-0755 Fax +1 646 588-1858 Mobile +1 917 297-4818 Email [email protected] fcid:[email protected] From: Melinda Roy Sent: Monday, March 21, 2016 10:37 AM To: Armen Brash Cc: Jj Litchford; Stewart Oldfield Subject: FW: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Armen, Please see below. This account was supposed to be closed last week but for some reason was not. I am looking into what happened now. Could we please have approval to waive the OD fee? EFTA01403042