Reservation Grand Hyatt Tokyo From: Lesley Groff [mailto <mailto > 1 Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: Karyna Shuliak; IM; Bella Klein; Yamada, Kayo (TYOGH) Subject: Re: Karyna Shuliak & Details I have just sent you 2 emails with the pictures of the front and back of the CC as you requested. Please confirm receipt Yes, please use this card for ALL charges (train, hotel, food, car, drinks...everything) Please do let me know if there is anything else you require. Thank you, Lesley On Sep 17, 2016, at 2:25 AM, TYOGH-Shared MB-Concierge <[email protected] <mailto:[email protected]» wrote: Dear Ms. Groff, Thank you very much for your reply and sending us credit card form. We surely understand that we can charge to the card for all charges. We are sorry for asking you however please kindly confirm us about "All Charges". 9 EFTA_R1_01257960 EFTA02329340

Can we use the card for all room charges and any other incidental charges such as train fare, car fare, food, drinks if they charge to room? Lastly, please be kindly informed that we also kindly ask for pictures/ copies of both sides of the card. We feel sorry for keep chasing you to ask for these documents since local credit card company requires for charge, Please feel free to contact for any questions and any further assistance. We are looking forward to receiving card pictures/ copies. Thank you very much for your kind understanding and assistance. Yours sincerely, Takashi Kai (Mr.) Concierge Grand Hyatt Tokyo From: Lesley Groff [mailto <mailto > 1 Sent: Saturday, September 17, 2016 1:24 AM To: TYOGH-Shared MB-Concierge Cc: Karyna Shuliak;--; Bella Klein; Yamada, Kayo (TYOGH) Subject: Re: Karyna Shuliak & Details Hello Mr. Takashi, thank you so very much for your response. Your Credit Card Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges are to go to this card... 10 EFTA_R1_01257961 EFTA02329341

Once Karyna and arrive your hotel they will go directly to the concierge desk to take care of bullet train tickets ...they would like help with tours and things to do as well! Thank you, Lesley On Sep 16, 2016, at 6:01 AM, TYOGH-Shared MB-Concierge <[email protected] <mailto:[email protected]» wrote: Dear Ms. Groff, Warm greetings from Grand Hyatt Tokyo. Thank you very much for your email. We are happy to arrange airport transfer and any transportation arrangements for Ms. Shuliak and Ms. M. CAR Arrangement We are pleased to confirm arrival car from Narita Airport to Grand Hyatt Tokyo. Kindly find the attached PDF for the confirmation. We are also pleased to provide you estimated car fare for between Grand Hyatt Tokyo and Tokyo station. It will be about 20,000JPY include escort and pick up to/at platform of Tokyo station. TRAIN Information Please be kindly informed that we are of course happy to arrange train tickets for them. Please be kindly informed regarding train tickets that the tickets is unable to be reserved in advanced and need to be purchased at JR ticket counter directly. 11 EFTA_R1_01257962 EFTA02329342

Then, if you kindly let us know time preferences and Credit Card Authorization form with Both side card copies, we are pleased to assist you to purchase train tickets before your arrival. Kindly find the attached PDF for blank of the form with this email. -Credit Card authorization form with the card holder's signature -Copy or Picture for both side of the card (with the signature on back side) Please kindly send it us back after filled out the form via email or fax. We are also happy to arrange train tickets after their arrival since we have a few more days. In this case, all train fare can be charged to their room account instead of sending us card documents. Please be kindly informed regarding the bullet train/ Shinkansen between Tokyo and Kyoto. The bullet train runs almost every 10 to 20 minutes and takes about 2 hours 20 minutes. Kindly find train schedules around 10:00am to 11:00am for each way as below. September 26, Monday TOKYO KYOTO Nozomi# 21 9:30 AM 12 EFTA_R1_01257963 EFTA02329343

>>> 11:50 AM Nozomi# 219 9:40 AM >>> 11:58 AM Nozomi# 105 9:50 AM >>> 12:08 PM Nozomi# 317 9:53 AM 12:14 PM Nozomi# 221 10:00 AM 12:17 PM Nozomi# 23 10:10 AM >>> 13 EFTA_R1_01257964 EFTA02329344

12:25 PM Nozomi# 223 10:20 AM 12:38 PM Nozomi# 25 10:30 AM >>> 12:50 PM Nozomi# 323 10:40 AM >>> 12:58 PM Nozomi# 107 10:50 AM >>> 1:08 PM Nozomi# 225 11:00 AM >>> 1:17 PM 14 EFTA_R1_01257965 EFTA02329345

Nozomi# 27 11:10 AM 1:25 PM Nozomi# 281 11:23 AM >>> 1:38 PM Nozomi# 29 11:30 AM >>> 1:50 PM Nozomi# 109 11:50 AM >>> 2:08 PM Nozomi# 227 12:00 PM >>> 2:17 PM 15 EFTA_R1_01257966 EFTA02329346

October 1, Saturday KYOTO TOKYO Nozomi# 118 9:36 AM >>> 11:53 AM Nozomi# 314 9:39 AM >>> 11:56 AM Nozomi# 120 9:45 AM 12:03 PM Nozomi# 6 9:53 AM >>> 16 EFTA_R1_01257967 EFTA02329347

12:13 PM Nozomi# 316 10:02 AM 12:20 PM Nozomi# 122 10:05 AM >>> 12:23 PM Nozomi# 8 10:18 AM >>> 12:33 PM Nozomi# 220 10:26 AM >>> 12:43 PM Nozomi# 150 10:29 AM >>> 12:50 PM 17 EFTA_R1_01257968 EFTA02329348

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330 11:26 AM >>> 1:43 PM Nozomilt 332 11:29 AM >>> 1:50 PM Nozomil$ 124 11:36 AM >>> 1:53 PM Nozomitt 16 11:53 AM >>> 2:13 PM Fare: Regular class: 14,1101PY Green class: 18,690:WY *Green class has wider and larger leg space than Regular class *per person and one way 19 EFTA_R1_01257970 EFTA02329350

*8% hotel service charge + 8% tax will be on top of the amount *train tickets cannot be refunded and cancelled once we arranged Please feel free to contact us for any questions and any further assistance. We are looking forward to hearing from you and assisting you. Thank you very much. Yours sincerely, Takashi Kai (Mr.) Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106.0032 Japan + 81 3 4333 1234 TELEPHONE + 81 3 4333 8839 DIRECT + 81 3 4333 8123 FAX [email protected] <mailto:[email protected]> tokyo.grand.hyatt.com <http://tokyo.grand.hyatt.com/> <image001.gif> Think before you print: Please consider the environment before printing this email. 20 EFTA_R1_01257971 EFTA02329351

2016 Travel + Leisure —10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel Follow us on: <image002.png> <https://www.facebook.com/GrandHyattTokyo> <image003.png> <https://twitter.com/grandhyatttokyo> <image004.png> <https://instagram.com/grandhyatttokyo/> cimage005.jpg> <http://restaurants.tokyo.grand.hyatt.com/news/terrace.html> From: Lesley Groff [mailto <mailto >1 Sent: Friday, September 16, 2016 12:29 AM To: TYOGH-Shared MB-Concierge; Karyna Shuliak;IMI Cc: Bella Klein Subject: Karyna Shuliak & Details Hello Concierge! I wanted to pass along the flight details for Karyna Shuliak and M l Can your hotel organize pick up from the airport on Sept. 21st? We are also wondering if you could organize tickets on the bullet train for them from Tokyo to Kyoto on Sept. 26th around 10/11am...and a return on Oct 1st around 10/ham? Might your hotel be able to take them to the train on Sept. 26th and pick them up on Oct. 1st? Karyna and are cc'd on this mail... Thank you in advance for all of your help! Lesley Flight Information 21 EFTA_R1_01257972 EFTA02329352

Date 21 Sep 2016 Airline Japan Airlines Airline Record Locator Flight/Class JL 3 X Business Class Origin New York, John F Kennedy International Destination Tokyo, Narita International Airport Departing 09:30 AM Arriving 12:40 PM / 22 Sep 2016 Departure Terminal Terminal 1 Arrival Terminal Terminal 2 Estimated Time 14 Hrs 10 Mins Stops Non-stop Seats 22 EFTA_R1_01257973 EFTA02329353

10D, 10G Confirmed Wednesday 05 Oct 16 Flight Information Date 05 Oct 2016 Airline Japan Airlines Airline Record Locator Flight/Class A 4 X Business Class Origin Tokyo, Narita International Airport Destination New York, John F Kennedy International Departing 06:25 PM Arriving 06:20 PM Departure Terminal Terminal 2 Arrival Terminal Terminal 1 Estimated Time 23 EFTA_R1_01257974 EFTA02329354