From: [email protected] Sent: Tuesda , September 27, 2016 5:17 AM To: Cc: [email protected]; [email protected] Subject: RE: Picture you requested 2 of 2 Dear Ms. Groff, Good afternoon from Tokyo. Thank you very much for waiting for our reply regarding payment at Tawaraya Ryokan. Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. Shuliak and Ms. stay before their check out. Then we asked them if they accept payment by credit card number or credit card document without his visiting them. However we are very sorry to inform you that we were advised that Mr. needs to bring his credit card to pay charges to Tawaraya. They need the actual credit card and do not accept charges though documents or by credit card number. Please be kindly informed that it may be smoother and easier for Ms. Shuliak and Ms. to settle with their own credit card upon check out. If you have any questions or if we could be of any assistance, please feel free to contact us anytime. Thank you very much. Yours sincerely, EFTA_R1_01257952 EFTA02329332

Emiko Sato(Ms.) Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106-0032 Japan + 81 3 4333 1234 TELEPHONE + 81 3 4333 8839 DIRECT + 81 3 4333 8123 FAX [email protected] <mailto:[email protected]> tokyo.grand.hyatt.com Think before you print: Please consider the environment before printing this email. 2016 Travel + Leisure —10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel Follow us on: <https://www.facebook.com/GrandHyattTokyo> <https://twitter.com/grandhyatttokyo> <https://instagram.com/grandhyatttokyo/> <http://restaurants.tokyo.grand.hyatt.com/news/terrace.html> 2 EFTA_R1_01257953 EFTA02329333