From: Gregory Riches [mailto: Sent: Tuesday, March 17, 2015 4:30 PM To: Eduardo Cc: • 'Richard Kahn'; Subject: Re: promised delvery 'Karyna Shuliak' Eduardo, NO THIS IS YOUR MISUNDERSTANDING. I NEVER SUGGESTED THAT WE WAIT UNTIL THE 22ND OF MARCH until all the orders were in! This is a ridiculous claim and as i proved with the emails I forwarded to Rosana, you and your company have consistently mislead us in regards to the deliveries. How many times do I have to point this out before you understand it. We will have serious problems if the orders that are in are not shipped THIS WEEK! My client does not want to wait another day. Six orders have been ready since February 12th, according to your list below. Why have they not been delivered as promised? This is no way of doing business and extremely unprofessional. G On Mar 17, 2015, at 3:47 PM, "Eduardo" < > wrote: Gregory, No, you misunderstood the information! If you revise the email with the ETA's sent 01/13, there are orders "arriving on march 22" and after arriving we still need to dear customs, I never said everything had arrived. The pending orders were finalized (after deposit is been received around December 15) and as advised all merchandise from Brasil takes 10/12 weeks (not counting holidays) which means we are on time! # 065614/55 - 02/12 # 065726/55 - 02/12 # 065773/55 - 02/12 # 065778/55 - 01/22 # 065804/55- 01/22 # 066531/55 - 01/22 # 066891/55 - 03/06 # 067133/55 - 03/22 pending # 067207/55 - 03/22 pending I hope you can understand that we will send all merchandise as soon as "all items are checked and balance is been finalized" Thank you, EFTA00531068