From: " )" To: ' Subject: RE: travel approval request (1/24/20 Itinerary Reissued) Date: Mon, 27 Jan 2020 17:30:20 +0000 Inline-Images: image001.jpg I'm not upset at all, and I have every confidence that you'll continue to thoroughly assist us as you've done in the past. I wanted to note that I had requested refundable flights and that it was frustrating that we didn't know you were leaving in the middle of the day when this was ongoing, and we've covered that, so I don't feel any need to belabor it. I certainly understand it's complicated, and it wouldn't have been my choice to schedule it just a week and a half before — that was due to witness availability. I appreciate your help on all of our travel and it would be helpful for me to know what the flight options are if the one I had originally wanted is too expensive — when I looked on E2, it was the cheapest option available, which is why I requested it. If you could please let me know what other flights are available that are cheaper, I would be grateful. thanks very much, From: Sent: Monday, January 27, 2020 12:25 To: Subject: RE: travel approval request (1/24/20 Itinerary Reissued) Importance: High Apologies M , I was unaware that it would be such an inconvenience for you to travel the same departing flight as In the future, only make amendments to your itinerary once you give the ok. Since my amendments weren't to your liking, I've called CWT Sato and reverted it back to your last itinerary with departing flight from JFK at 6:40pm, arriving in Paris, France at 8:00am, then departing Paris, France at 9:15am, arriving in Stockholm, Sweden at 11:55am. I've left the 2/7/20 flights as is. I've also amended the Sheraton Stockholm Hotel to a checkout date of 2/7/20 (the previous 1/24/20 itinerary had a checkout date of 2/6/20). I'm noticing that you're highly upset from this experience. I understand. I was only attempting to reserve not only your preferred flights, but the cheapest flights available and to not have it sold out due to the nature of the airline industry. I am not a travel agent, so I'm not a specialist in this area of expertise. And to be quite honest, the way it was phrased in your original email, you didn't ask me, you inferred to me that the flights you wanted me to book were refundable flights. That's the only reason I booked the flights you chose for the original itinerary. Also, all of your flights were scheduled before I left the Office, and I informed Budget and of awaiting the scheduling of the hotel, so I wasn't the only person attempting to finalize your travel reservations. Since you feel I'm incapable of handling your preferred itinerary for this international trip in a professional manner, I would advise you ask for assistance from a CWT Sato Travel Agent if you require further amendments since they have access to all the flight info regarding if it's fully refundable, and could break it down to you live while you're on the phone so you could choose the best flight schedule for the dates and times you specify. The record locator is LVDGAX. The number for CWT Sato is (877) 905-9644. EFTA00094846