From: Debrah Dhugga Sent: Monday, February 26, 2018 3:46 PM To: [email protected] Cc: Sultan Bin Sulayem Subject: DUKES LONDON Dear Mr Geoffrey, Please allow me to introduce mys=lf as the Managing Director of DUKES LONDONs. Our Chairman Mr Sultan =has brought to my attention that Ms Kim, who is currently a resident at DUKES LONDON at this present time, is unhappy with her current=stay. Ms MN is a regular and valued g=est of ours and I hope I can assure you that her likes and preferences are=well noted and we always endeavour to honour them each time she stays. On this rare instance however he= preferred room is currently off for refurbishment works and so we are una=le to provide it on this occasion. We did however still upgrade Ms to one of our superior rooms, and am deeply disappointed to learn=she is not enjoying her current stay. I appreciate you bringing this t= our attention, as we at the hotel were not aware of the dissatisfaction d=rectly from the guest, I will be sure to meet with Mss personally either this evening or tomorrow morning to ensure she=is as comfortable as can be and address any issues. I remain at your disposal in the=meantime and look forward to meeting with Ms NM Best regards4=> Debrah EFTA_R1_01660269 EFTA02522255

De=rah Dhugga Managing Director DU KES=COLLECTION UK an= UAE F E-Mail: [email protected] <blocked::mailto:[email protected]> Web: www.dukeshotel.com4=pan> <blocked::blocked::http://www.du=eshotel.com/> <http://www.dukeshotel.com/dukes-collection/> Registered Office: Dukes Hotel=Limited 35 St. James's Place London SW1A 1NY Registered Number: 1461396 2 EFTA_R1_01660270 EFTA02522256