Service Request #22855 Raid rust crasned Status: Closed Pnority P3 (Next Day) Type: Service Contract Assigned To: Date Created: Feb 28. 2019 Next Appt.: Customer. =BOP MCC: Ac:. York MS0109 (130104.001) Contact Service Location: Bill To: PDX: Main Locabon 150 PARK ROW NEW YORK NY 10007 FBOP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK NY 10007 Additional information & Custom Fields: Is this a emergency request Is the system in question under any warranty: What is the system in question : When was the problem first Today discovered: PO Number. VVtio reported the problem initially: Yes. You must cal Is this a consistent problem or CONSISTENT intermittent: Is this problem effecting all users: YES Is there power to the device in YES question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: U N nown NO Can you describe what is or is not recording happening: Material Required For Request: PHONE SUPPORT Who Requested the service call : Detailed Description: Serial Number 43144901 Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Name EFTA00063386

Contact Phone Email Address Problem Description Raid needs rebuilt. I need any documentation that you may have pertaining to rebuilding the raid from the front LCD. Qognify Support Contract N. 32765 Jeffrey McKenzie I Senior Customer Support Technician SigNet Technologies I Converging Federal Solutions 123O0 n CI Suite E, Beltsvile, MD 20705 Office I Mobile Direct: Schedule When Assigned To Feb 28 - Mar 8. 2019, all-day Equipment • No Equipment No Comments Details - No Detail Items IComment Els working on ties. EFTA00063387