To: Cc: From: Sent: Mon 3/25/20 Subject: [Monitoring Booking Dear Sir, Belavia In response to your e-mail request we advise you to follow the link to find the information about ticket refund "MENU" - "My bookings" - "Ticket return": https://en.belavia.by/passengers/tickets/howto return ticket/ . You need to download and fill in an 'Application for flight cancellation and refund' entering all the data requested. The signature is obligatory. In order to cancel/refund your ticket, please, send application with the copy of passenger's passport (page with photo and signature) to the following e-mail address [email protected] Funds will be refunded to the credit card account used for the payment within 20 days from the date on which requested documents have been received. Best regards, Aliaksandr Online payment processor specialist BELAVIA - Belarusian Airlines www.belavia.by monitorin @belavia.b Ticket Details Ticket ID: Department: Copoit-moRwropmir Type: Issue Status: Closed Priority: Normal Support Center: httos://supoort.belavia.by/index.pho'≥ EFTA_R1_01096825 EFTA02279027