To: From: Sent: Mon 2/4/2019 5:50:43 PM Subject: Re: Change Karyna's ticket Ok thanks. Sent from my iPhonc On Feb 4, 2019, at 12:49 PM, Yes, 17th or 19th. Re ards Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST wrote: Hi . I thought you just said I can upgrade her on 17th or 19th but not 18th? Is this correct? Sent from my iPhone 9 upgrade is available, but not on the 18th, 17th or 19th. Re ards. Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST So February 9-18? I am with them on the phone, I need to talk to you. EFTA_R1_01089302 EFTA02275537

Regards, Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Return needs to be 18th. Still in meeting. Sorry Sent from my iPhone I am holding - so far 21 minutes. Re arc i, Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST I heading into m Will be off line for an hour at least! Back to this as soon as I can. Sent from my iPhone Per AF reservations change has to be done with flying blue. Can you call them and see who first get them? Re arr .. Centurion Relationship Manager EFTA_R1_01089303 EFTA02275538

Hours: Mon through Friday 9AM-530PM EST We might need to call Flying Blue to change it, please hold for them, I am calling just for regular reservations at AF. Re arc mi , Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST I am getting new fare $6928.43, like 3K more. Checking with AF how to change it. Re arc . Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Checking availability. Meanwhile you can call AR Flying Blue and check if they have upgrade available for new flights. Regards, Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi Hope you had a nice weekend. I just received the below from Jefffrey. This is the ticket that we worked on Friday using points. Can you change this ticket for her? I don't EFTA_R1_01089304 EFTA02275539

know what will happen regarding upgrade. Hoping we can still get her a biz round class ticket. He said nothing about the return so I assume we will keep it the same. please change karyna ticket to paris to sat the 9th arriving paris the 10th thkx Sent from my iPhone Privacy Staterront I Vi•frIt the CentonOn Ca'd wehStte To learn more about e-mail security or report a suspicious e-mail. please visit us at .1-- r " 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amoncan Express is in no way responsible or liable for the actions of the service / provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You aro responsible for any purchases. shipping / charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes. • EFTA_R1_01089305 EFTA02275540