To: Cc: From: Bella Klein Sent: Mo 1/ / 19 4:54:07 PM Subject: Re: iPhone X Lesley Groff[ Hi When was your phone purchased, please let me know. Also, send me the serial number. Thank you, Bella > On Jan 28, 2019, at 11:35 AM, Lesley Groff wrote: > > HI Bella- is having issues with her iPhone X...the Face ID is not working-she went to the Apple Store and thiiiiild her it can't be fixed and she O would need to replace her phone for S O-. is cc'd here-can you work with her on the best solution? Perhaps she is on a contract and due to get a new phone soon? > > Thanks, Lesley EFTA_R1_01084598 EFTA02272758