To: Amex Centurian Trave From: Lesley Groff Sent: Mon 12/17/2018 8:06:55 PM Subject: Re: Itinerary INCL TICKETNO for yes...I will find out what she needs to do...thanks 17DEC18 U On Dec 17, 2018, at 3:06 PM, Natalia Molotkova wrote: She still has return. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST she has already taken this flight...she must have figured it all out. On Dec 17, 2018, at 3:00 PM, Natalia Molotkova wrote: It was basic fare, so extra for bag and seat. It can be done on-line at '.' VVI ba corn. BA agent said the Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST thanks On Dec 17, 2018, at 2:47 PM, Natalia Molotkova < Doesn't say anything in fare rules, calling BA. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST thanks > wrote: EFTA_R1_01071281 EFTA02267138

On Dec 17, 2018, at 2:23 PM, Natalia Molotkova > w Let me have a look. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi nAtasha. Is a checked bag included in her ticket? Sent from my iPhone Begin forwarded message: From: "American Express Travel" <itinerarynmyamextravelcom> Dat :09 PM EST To: Subject: Itinerary INCL TICKETNO for 17DEC18 FLIGHTS; HOTELSI CARSI CRI RECORD LOCATOR: YOUR TRIP DETAI EFTA_R1_01071282 EFTA02267139

DO NOT REPLY TO THIS EMAIL. This message was sent fr. cannot accept incoming messages. If you have any question! Service at 1 If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed t https://mvamextravel.cornibacmage Other Information • CITIZENS OF RUSSIAN FEDERATION MUST CARRY A N. Other Information • A VISA IS REQUIRED FOR ENTRY INTO ITALY Other Information • CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA London to Milan EFTA_R1_01071283 EFTA02267140

FLIGHT BA 568 DEPARTING Mon. Dec 17 2018, 02:55 PM London London Heathrow (LHR) ARRIVING Mon, Dec 17 2018, 05:55 PM Milan Linate (LIN) British Airways Operated By British Airways Non-stop Duration:2 Hrs Departure Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 12A H Economy Class Airbus Industrie A320-100/200 Meals: Food-Bev/Pur Baggage: NIL per adult FLIGHT CONFIRMATION British Airways Milan to London EFTA_R1_01071284 EFTA02267141

FLIGHT BA 569 DEPARTING Fri, Dec 21 2018, 06:45 PM Milan Linate (LIN) ARRIVING Fri, Dec 21 2018, 07:50 PM London London Heathrow (LHR) British Airways Operatod By British Airways Non-stop Duration:2 Hrs 5 Mins Arrival Terminal:Terrninal 5 FLIGHT INFORMATION Your Seats: 10A M Economy Class Airbus Industrie A319 Meals: Food-Bev/Pur Baggage: NIL per adult FLIGHT CONFIRMATION British Airways: EFTA_R1_01071285 EFTA02267142

TRAVELLER INFORM. E-TICKET Ticket NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL When you travel more than 100 miles from home, you have 2. select emergency coordination and assistance services, incluc XXXXXXXXXXt, cash wires and more. Card Members may be third-party service providers. 1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collec Manage Your Trip View and manage your Trip by logging onto Amencan Express Entry and Exit Information for Travel American Express strongly recommends that you periodically the most up to date and accurate entry/exit requirements for y changes, American Express cannot guarantee the accuracy of disclaims any liability for any inaccurate or incomplete inform' You may receive customer service emails even if you have rec offers from American Express. For details about our e-mail pn Express Privacy Statement at www. americanexpress com/pth. See attached itinerary PDF or link for full terms and condition≤ EFTA_R1_01071286 EFTA02267143

PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you hav website below to download and install this free software. http'f/www adobe com/productstacrobatireadstep html Thank you for choosing American Express Centurion Travel S Please be advised that certain mandatory hotel-imposed char( resort or facility fees, may be applicable to your stay and pays from the property. You may wish to inquire with the hotel befc amount of such charges. Liability Statement. American Express Travel Related Service subsidiaries. affiliates and representatives (collectively. "Amex and you understand and agree that Amex shall not be liable fc to persons or property resulting, directly or indirectly, from (1) suppliers, including but not limited to delays. overbooking's, c: operations, accidents or failures of equipment. or changes in f acts of God, fires. earthquakes. floods. climatic aberrations, a unrest, strikes, riots. theft, disease, accidents or failures relate telecommunications lines or facilities, or third party technolog' the control of Amex. Intermediary Disclosure. Amex assists you in finding travel su meet your individual needs. We consider various factors in id: recommending specific itineraries. In this role, we are acting a a fiduciary. We want you to be aware that certain suppliers pa for reaching sales targets or other goals, and from time to tim' travel counselors. Certain suppliers may also provide comper administrative services that we perform for them, such as grar channels. participating in marketing programs and supporting receive compensation from suppliers when customers use the American Express products to pay for supplier products and s enter into other business relationships with suppliers and the: types of compensation and incentives we receive. are subject recommending itineraries. we may consider a number of facto your preferences. The relationships we have with suppliers m identify and the itineraries we recommend. California State Seller of Travel Registration Number. 102231: Registration Number: UBI#600469694. Iowa: TA# 669 Regist: EFTA_R1_01071287 EFTA02267144

Let me have a look. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi nAtasha. Is a checked bag included in her ticket? Sent from my iPhone Begin forwarded message: From: "American Express Travel" <itinerary(mvamextravel.com> Date: December 14, 2018 at 3:30:09 PM EST To: Subject: Itinerary O for 17DEC18 EFTA_R1_01071288 EFTA02267145

FLIGHTS] HOTELS] CARS! CRUISES RECORD LOCATOR YOUR TRIP DETAILS DO NOT REPLY TO THIS EMAIL. This message was sent from a r cannot accept incoming messages. If you have any questions, plea Service at 1 If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visit https://mvamextravel.comibacioacie Other Information • CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID EFTA_R1_01071289 EFTA02267146

Other Information • A VISA IS REQUIRED FOR ENTRY INTO ITALY Other Information • CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA London to Milan FLIGHT BA 568 DEPARTING Mon, Dec 17 2018, 02:55 PM London London Heathrow (LHR) ARRIVING Mon, Dec 17 2018, 05:55 PM Milan Lin ate (LIN) British Airways Operated By British Airways EFTA_R1_01071290 EFTA02267147

Non-stop Duration:2 Hrs Departure Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 12A H Economy Class Airbus Industrie A320-100/200 Meals: Food-Bev/Pur Baggage: NIL per adult FLIGHT CONFIRMATION British AirNays Q2MKKZ Milan to London FLIGHT BA 569 DEPARTING Fri. Dec 21 2018. 06:45 PM Milan Linate (LIN) ARRIVING Fri, Dec 21 2018, 07:50 PM London London Heathrow (LHR) British Airways EFTA_R1_01071291 EFTA02267148

Oporatod By British Airways Non-stop Duration:2 Firs 5 Mins Arrival Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 10A M Economy Class Airbus Industrie A319 Meals: Food-BevlPur Baggage: NIL per adult FLIGHT CONFIRMATION British Airways TRAVELLER INFORMATIC E-TICKET Ticke NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE C When you travel more than 100 miles from home, you have 2417 ME select emergency coordination and assistance services, including m XXXXXXXXXXt, cash wires and more. Card Members may be respo third-party service providers. 1400-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect). EFTA_R1_01071292 EFTA02267149

Manage Your Trip View and manage your Trip by logging onto American Express Tray' Entry and Exit Information for Travel American Express strongly recommends that you periodically review the most up to date and accurate entry/exit requirements for your tra changes, American Express cannot guarantee the accuracy of the it disclaims any liability for any inaccurate or incomplete information c You may receive customer service emails even if you have requeste offers from American Express. For details about our e-mail practice: Express Privacy Statement at www.americanexpress.comrprivacy See attached itinerary PDF or link for full terms and conditions. PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adol website below to download and install this free software. http://www.adobe.com/productsfacrobatireadstep.html Thank you for choosing American Express Centurion Travel Service Please be advised that certain mandatory hotel-imposed charges, in resort or facility fees. may be applicable to your stay and payable to from the property. You may wish to inquire with the hotel before yot amount of such charges. Liability Statement. American Express Travel Related Services Con subsidiaries. affiliates and representatives (collectively, "Amex) act and you understand and agree that Amex shall not be liable for any to persons or property resulting, directly or indirectly, from (1) the ac suppliers, including but not limited to delays, overbooking's, cancella operations, accidents or failures of equipment, or changes in fares. i acts of God. fires, earthquakes, floods, climatic aberrations, acts of unrest, strikes, riots, theft. disease, accidents or failures related to th telecommunications lines or facilities. or third party technology systa EFTA_R1_01071293 EFTA02267150

the control of Amex. Intermediary Disclosure. Amex assists you in finding travel suppliers meet your individual needs. We consider various factors in identifyin recommending specific itineraries. In this role, we are acting as an it a fiduciary. We want you to be aware that certain suppliers pay us c for reaching sales targets or other goals, and from time to time may travel counselors. Certain suppliers may also provide compensatior administrative services that we perform for them. such as granting tl channels, participating in marketing programs and supporting techni receive compensation from suppliers when customers use the Amer American Express products to pay for supplier products and service! enter into other business relationships with suppliers and these arra types of compensation and incentives we receive, are subject to cha recommending itineraries. we may consider a number of factors. inc your preferences. The relationships we have with suppliers may als' identify and the itineraries we recommend. California State Seller of Travel Registration Number: 1022318. Wai Registration Number: UBI#600469694 Iowa: TA# 669 Registered lo EFTA_R1_01071294 EFTA02267151

Doesn't say anything in fare rules, calling BA. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST thanks On Dec 17, 2018, at 2:23 PM, Natalia Molotkova wrote: Let me have a look. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi nAtasha. Is a checked bag included in her ticket? Sent from my iPhone Begin forwarded message: From: "American Express Travel" <itinerarymyamextravel.com> Dat • m r : :09 PM EST To: Subject: Itinerary INCL TICKETNO for 17DEC18 FLIGHTS! HOTELS CARS. CRUISES EFTA_R1_01071295 EFTA02267152

RECORD LOCATOR: YOUR TRIP DETAILS DO NOT REPLY TO THIS EMAIL. This message was sent from a no cannot accept incoming messages. If you have any questions, please Service at 1 If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visitin httos://myamextravel.conVbaggaoe Other Information • CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID P. Other Information - A VISA IS REQUIRED FOR ENTRY INTO ITALY Other Information EFTA_R1_01071296 EFTA02267153

• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA London to Milan FLIGHT BA 568 DEPARTING Mon, Dec 17 2018, 02:55 PM London London Heathrow (LHR) ARRIVING Mon, Dec 17 2018, 05:55 PM Milan Linate (LIN) British Airways Operated By British Airways Non-stop Duration:2 Hrs Departure Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 12A H Economy Class Airbus Industrie A320-100/200 Meals: Food-Bev/Pur Baggage: NIL per adult EFTA_R1_01071297 EFTA02267154

FLIGHT CONFIRMATION British Airways: Milan to London FLIGHT BA 569 DEPARTING Fri, Dec 21 2018, 06:45 PM Milan Linate (LIN) ARRIVING En, Dec 21 2018, 07:50 PM London London Heathrow (LHR) British Airways Operated By Gnash Anways Non-stop Duration:2 Hrs 5 Mins Arrival Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 10A M Economy Class Airbus Industrie A319 Meals: Food-Bev/Pur EFTA_R1_01071298 EFTA02267155

Baggage: NIL per adult FLIGHT CONFIRMATION British Airways TRAVELLER INFORMATIOP E-TICKET Ticket NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL When you travel more than 100 miles from home. you have 24/7 med select emergency coordination and assistance services, including mec XXXXXXXXXXL cash wires and more. Card Members may be responi third-party service providers. 1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect). Manage Your 1 rip View and manage your Trip by logging onto American Express Travel. Entry and Exit Information for Travel EFTA_R1_01071299 EFTA02267156

American Express strongly recommends that you periodically review l.. the most up to date and accurate entry/exit requirements for your tray' changes. American Express cannot guarantee the accuracy of the ink disclaims any liability for any inaccurate or incomplete information cor You may receive customer service emails even if you have requested offers from American Express. For details about our e-mail practices. Express Privacy Statement at www americanexpress.comrprivacy See attached itinerary PDF or link for full terms and conditions. PDF itinerary attachment: If you are unable to view the PDF attachment. ensure you have Adobe website below to download and install this free software http-//www adobe.com/products/acrobat/readstep. html Thank you for choosing American Express Centurion Travel Service a Please be advised that certain mandatory hotel-imposed charges. inct resort or facility fees. may be applicable to your stay and payable to tt from the property. You may wish to inquire with the hotel before your amount of such charges. Liability Statement. American Express Travel Related Services Comp subsidiaries. affiliates and representatives (collectively, 'Amex") act a: and you understand and agree that Amex shall not be liable for any lo to persons or property resulting, directly or indirectly, from (1) the acts suppliers, including but not limited to delays. overbooking's. cancellati operations. accidents or failures of equipment, or changes in fares. itir acts of God, fires. earthquakes, floods, climatic aberrations. acts of g< unrest. strikes. riots. theft. disease. accidents or failures related to the telecommunications lines or facilities, or third party technology systerr the control of Amex. Intermediary Disclosure. Amex assists you in finding travel suppliers e meet your individual needs. We consider various factors in identifying recommending specific itineraries. In this role. we are acting as an inc a fiduciary. We want you to be aware that certain suppliers pay us cor for reaching sales targets or other goals. and from time to time may a travel counselors. Certain suppliers may also provide compensation t administrative services that we perform for them. such as granting the channels. participating in marketing programs and supporting technol, receive compensation from suppliers when customers use the Americ- American Express products to pay for supplier products and services. EPTA_R1_01071300 EFTA02267157

enter into other business relationships with suppliers and these arran! types of compensation and incentives we receive. are subject to chan. recommending itineraries. we may consider a number of factors. inclu your preferences. The relationships we have with suppliers may also identify and the itineraries we recommend. California State Seller of Travel Registration Number: 1022318. Wash Registration Number: UBI#600469694. Iowa: TA# 669 Registered low Let me have a look. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01071301 EFTA02267158

Hi nAtasha. Is a checked bag included in her ticket? Sent from my iPhone Begin forwarded message: From: "American Express Travel" <itinerary(amyamextravel.com> TDoallialailli:09 PM EST Subject: Itinerary INCL TICKETNO for 17DEC18 FLIGHTS' HOTELSI CARSI CRUISES RECORD LOCATOR: YOUR TRIP DETAILS DO NOT REPLY TO THIS EMAIL. This message was sent from a notil cannot accept incoming messages. If you have any questions, please Service at 1 If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: https //myamextravel com/baggage EFTA_R1_01071302 EFTA02267159

Other Information • CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PA: Other Information • A VISA IS REQUIRED FOR ENTRY INTO ITALY Other Information • CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA London to Milan FLIGHT BA 568 DEPARTING Mon, Dec 17 2018, 02:55 PM London London Heathrow (LHR) ARRIVING EFTA_R1_01071303 EFTA02267160

Mon, Dec 17 2018, 05:55 PM Milan Linate (LIN) British Airways Operated By British Airways Non-stop Duration:2 Hrs Departure Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 12A H Economy Class Airbus Industrie A320-100/200 Meals: Food-Bev/Pur Baggage: NIL per adult FLIGHT CONFIRMATION British Airways Milan to London FLIGHT BA 569 DEPARTING Fri, Dec 21 2018, 06:45 PM Milan Linate (LIN) EFTA_R1_01071304 EFTA02267161

ARRIVING Fri, Dec 21 2018, 07:50 PM London London Heathrow (LHR) British Airways Operated By British Airways Non-stop Duration:2 Hrs 5 Mins Arrival Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 10A M Economy Class Airbus Industrie A319 Meals: Food-Bev/Pur Baggage: NIL per adult FLIGHT CONFIRMATION British Airways: Q2MKKZ TRAVELLER INFORMATION E-TICKET Ticket EFTA_R1_01071305 EFTA02267162

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLC When you travel more than 100 miles from home. you have 24/7 medic select emergency coordination and assistance services, including medic XXXXXXXXXXt, cash wires and more. Card Members may be responsil third-party service providers. 1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect). Manage Your Trip View and manage your Trip by logging onto American Express Travel. Entry and Exit Information for Travel American Express strongly recommends that you periodically review wir the most up to date and accurate entry/exit requirements for your travel changes, American Express cannot guarantee the accuracy of the inforr disclaims any liability for any inaccurate or incomplete information conk You may receive customer service emails even if you have requested ni offers from American Express. For details about our e-mail practices, pl Express Privacy Statement at www.americanexpress conVprivacy See attached itinerary PDF or link for full terms and conditions. PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe website below to download and install this free software. http.WAyw adobe.com/products/acrobat/readstep.html Thank you for choosing American Express Centurion Travel Service an( Please be advised that certain mandatory hotel-imposed charges. inclur resort or facility fees. may be applicable to your stay and payable to the from the property. You may wish to inquire with the hotel before your tr amount of such charges. EFTA_R1_01071306 EFTA02267163

Liability Statement. American Express Travel Related Services Compai subsidiaries. affiliates and representatives (collectively, "Amex') act as and you understand and agree that Amex shall not be liable for any lose to persons or property resulting, directly or indirectly, from (1) the acts c suppliers, including but not limited to delays, overbooking's. cancellatior operations, accidents or failures of equipment. or changes in fares. itine acts of God, fires, earthquakes. floods, climatic aberrations, acts of gov unrest, strikes, riots, theft. disease, accidents or failures related to the p telecommunications lines or facilities, or third party technology systems the control of Amex. Intermediary Disclosure. Amex assists you in finding travel suppliers an meet your individual needs. We consider various factors in identifying tr recommending specific itineraries. In this role, we are acting as an indel a fiduciary. We want you to be aware that certain suppliers pay us con for reaching sales targets or other goals, and from time to time may als. travel counselors. Certain suppliers may also provide compensation to administrative services that we perform for them, such as granting them channels. participating in marketing programs and supporting technoloc receive compensation from suppliers when customers use the Americar American Express products to pay for supplier products and services. F enter into other business relationships with suppliers and these arrange types of compensation and incentives we receive. are subject to change recommending itineraries. we may consider a number of factors, includi your preferences. The relationships we have with suppliers may also in identify and the itineraries we recommend. California State Seller of Travel Registration Number: 1022318. Washin Registration Number: U8l#600469694. Iowa: TA# 669 Registered Iowa EFTA_R1_01071307 EFTA02267164

It was basic fare, so extra for bag and seat. It can be done on-line at www.ba.com. BA agent said the Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST thanks On Dec 17, 2018, at 2:47 PM, Natalia Molotkova < Doesn't say anything in fare rules, calling BA. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST > wrote: thanks On Dec 17, 2018, at 2:23 PM, Natalia Molotkova < wrote: Let me have a look. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01071308 EFTA02267165

Hi nAtasha. Is a checked bag included in her ticket? Sent from my iPhone Begin forwarded message: From: "American Express Travel" <itinerarymyamextravel.com> Date: December 14, 2018 at 3:30:09 PM EST To: Subject: Itinerary INCL TICKETNO for 17DEC18 FLIGHTS' HOTELS' CARSI CRUISES RECORD LOCATOR YOUR TRIP DETAILS DO NOT REPLY TO THIS EMAIL. This message was sent from a no cannot accept incoming messages. If you have any questions. please Service at 1 If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visitin https Brtwamextravel comfbacKiaCle EFTA_R1_01071309 EFTA02267166

Other Information • CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID P. Other Information • A VISA IS REQUIRED FOR ENTRY INTO ITALY Other Information • CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA London to Milan FLIGHT BA 568 DEPARTING Mon, Dec 17 2018, 02:55 PM London London Heathrow (LHR) ARRIVING EFTA_R1_01071310 EFTA02267167

Mon. Dec 17 2018, 05:55 PM Milan Linate (LIN) British Airways Operated By British Airways Non-stop Duration:2 Hrs Departure Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 12A H Economy Class Airbus Industrie A320-100/200 Meals: Food-Bev/Pur Baggage: NIL per adult FLIGHT CONFIRMATION British Airways: Milan to London FLIGHT BA 569 DEPARTING Fri, Dec 21 2018, 06:45 PM Milan Linate (LIN) EFTA_R1_01071311 EFTA02267168

ARRIVING Fri. Dec 21 2018, 07:50 PM London London Heathrow (LHR) British Airways Operated By entish Airways Non-stop Duration:2 Hrs 5 Mins Arrival Terminal:Terminal 5 FLIGHT INFORMATION Your Seats. 10A M Economy Class Airbus Industrie A319 Meals: Food-Bev/Pur Baggage NIL per adult FLIGHT CONFIRMATION British Airways TRAVELLER INFORMATIOP E-TICKET Ticke EFTA_R1_01071312 EFTA02267169

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL When you travel more than 100 miles from home, you have 24/7 med select emergency coordination and assistance services, including met XXXXXXXXXXL cash wires and more. Card Members may be respon: third-party service providers. 1400-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect). Manage Your Trip View and manage your Trip by logging onto American Express Travel Entry and Exit Information for Travel American Express strongly recommends that you periodically review the most up to date and accurate entry/exit requirements for your tray changes. American Express cannot guarantee the accuracy of the ink disclaims any liability for any inaccurate or incomplete information cor You may receive customer service emails even if you have requested offers from American Express. For details about our e-mail practices, Express Privacy Statement at www.americanexpress.comiprivacy See attached itinerary PDF or link for full terms and conditions. PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe website below to download and install this free software. http://www.adobe.com/products/acrobat/readstep.html Thank you for choosing American Express Centurion Travel Service a Please be advised that certain mandatory hotel-imposed charges. Inc' resort or facility fees. may be applicable to your stay and payable to tt from the property. You may wish to inquire with the hotel before your amount of such charges. EFTA_R1_01071313 EFTA02267170

Liability Statement. American Express Travel Related Services Comp subsidiaries, affiliates and representatives (collectively, *Amex") act al and you understand and agree that Amex shall not be liable for any lo to persons or properly resulting. directly or indirectly. from (1) the acts suppliers, including but not limited to delays, overbooking's. cancellati operations. accidents or failures of equipment. or changes in fares, itir acts of God, fires. earthquakes, floods. climatic aberrations, acts of gc unrest, strikes. riots, theft. disease. accidents or failures related to the telecommunications lines or facilities. or third party technology systerr the control of Amex. Intermediary Disclosure. Amex assists you in finding travel suppliers e' meet your individual needs. We consider various factors in identifying recommending specific itineraries. In this role. we are acting as an inc a fiduciary. We want you to be aware that certain suppliers pay us cor for reaching sales targets or other goals. and from time to time may a travel counselors. Certain suppliers may also provide compensation t administrative services that we perform for them. such as granting the channels, participating in marketing programs and supporting technoir receive compensation from suppliers when customers use the Americ American Express products to pay for supplier products and services. enter into other business relationships with suppliers and these arrant types of compensation and incentives we receive. are subject to chan≤ recommending itineraries. we may consider a number of factors. inclu your preferences. The relationships we have with suppliers may also identify and the itineraries we recommend. California State Seller of Travel Registration Number: 1022318. Wash Registration Number: UBI#600469694. Iowa: TA# 669 Registered low EFTA_R1_01071314 EFTA02267171

Let me have a look. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi nAtasha. Is a checked bag included in her ticket? Sent from my iPhone Begin forwarded message: From: "American Express Travel" <itineraryOmyamextravel.com> Date: December 14 2018 at 3:30:09 PM EST To Subject: Itinerary INCL TICKETNO for M17DEC18 FLIGHTSI HOTELS' CARSI CRUISES EFTA_R1_01071315 EFTA02267172

RECORD LOCATOR YOUR TRIP DETAILS DO NOT REPLY TO THIS EMAIL. This message was sent from a notificati cannot accept incoming messages. If you have any questions, please cont: Service at 1 If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: https-ilmyamextravel com/baqqaqe Other Information • CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSP' Other Information • A VISA IS REQUIRED FOR ENTRY INTO ITALY Other Information EFTA_R1_01071316 EFTA02267173

• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA London to Milan FLIGHT BA 568 DEPARTING Mon, Dec 17 2018, 02:55 PM London London Heathrow (LHR) ARRIVING Mon, Dec 17 2018. 05:55 PM Milan Linate (LIN) British Airways Operated By British adrways Non-stop Duration:2 Hrs Departure Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 12A H Economy Class Airbus Industrie A320-100/200 Meals: Food-Bev/Pur Baggage: NIL per adult EFTA_R1_01071317 EFTA02267174

FLIGHT CONFIRMATION British Airways: Milan to London FLIGHT BA 569 DEPARTING Fri, Dec 21 2018, 06:45 PM Milan Linate (LIN) ARRIVING Fri, Dec 21 2018, 07:50 PM London London Heathrow (LHR) British Airways Operated By British Airways Non-stop Duration:2 Hrs 5 Mins Arrival Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 10A M Economy Class Airbus Industrie A319 Meals: Food-BevlPur Baggage: NIL per adult EFTA_R1_01071318 EFTA02267175

FLIGHT CONFIRMATION British Airways TRAVELLER INFORMATION E-TICKET Ticket NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL When you travel more than 100 miles from home, you have 24/7 medical, IE select emergency coordination and assistance services. including medical a XXXXXXXXXXt, cash wires and more. Card Members may be responsible k third-party service providers. 1400-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect). Manage Your I View and manage your Trip by logging onto American Express Travel. Entry and Exit Information for Travel American Express strongly recommends that you periodically review www.V the most up to date and accurate entry/exit requirements (or your travel desl changes, American Express cannot guarantee the accuracy of the informatic disclaims any liability for any inaccurate or incomplete information container EFTA_R1_01071319 EFTA02267176

You may receive customer service emails even if you have requested not to offers from American Express. For details about our e-mail practices. please Express Privacy Statement at voinv amencanexpress com/privacv See attached itinerary PDF or link for full terms and conditions. PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrol website below to download and install this free software. http://www.adobe com/products/acrobatireadstep.html Thank you for choosing American Express Centurion Travel Service and hal. Please be advised that certain mandatory hotel-imposed charges, including, resort or facility fees. may be applicable to your stay and payable to the hot( from the property. You may wish to inquire with the hotel before your trip re amount of such charges. Liability Statement. American Express Travel Related Services Company, li subsidiaries, affiliates and representatives (collectively. 'Amex") act as an as and you understand and agree that Amex shall not be liable for any loss, inji to persons or property resulting. directly or indirectly. from (1) the acts of orr suppliers. including but not limited to delays. overbooking's, cancellation of operations. accidents or failures of equipment, or changes in fares. itinerarie acts of God. fires, earthquakes, floods, climatic aberrations, acts of governn unrest. strikes. riots, theft, disease, accidents or failures related to the public telecommunications lines or facilities, or third party technology systems. or the control of Amex. Intermediary Disclosure. Amex assists you in finding travel suppliers and me meet your individual needs. We consider various factors in identifying travel recommending specific itineraries. In this role. we are acting as an indepenc a fiduciary. We want you to be aware that certain suppliers pay us commiss for reaching sales targets or other goals. and from time to time may also prc travel counselors. Certain suppliers may also provide compensation to us f( administrative services that we perform for them. such as granting them acc channels. participating in marketing programs and supporting technology ini receive compensation from suppliers when customers use the American Exj American Express products to pay for supplier products and services. From enter into other business relationships with suppliers and these arrangemer types of compensation and incentives we receive. are subject to change. In recommending itineraries, we may consider a number of factors, including s your preferences. The relationships we have with suppliers may also influer identify and the itineraries we recommend. EFTA_R1_01071320 EFTA02267177

California State Seller of Travel Registration Number: 1022318. Washingtor Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Tra‘. Doesn't say anything in fare rules, calling BA. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST thanks On Dec 17, 2018, at 2:23 PM, Natalia Molotkova < Let me have a look. > wrote: EFTA_R1_01071321 EFTA02267178

Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi nAtasha. Is a checked bag included in her ticket? Sent from my iPhone Begin forwarded message: From: "American Express Travel" <[email protected]> Date: December 14 2018 at 3:30:09 PM EST To Subject: Itinerary INCL TICKETNO for 17DEC18 FLIGHTS I HOTELS I CARSI CRUISES RECORD LOCATOR: YOUR TRIP DETAILS DO NOT REPLY TO THIS EMAIL. This message was sent from a notificatior cannot accept incoming messages. If you have any questions, please contac EFTA_R1_01071322 EFTA02267179

Service at 1 If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://mvamextravel.com/bagoade Other Information • CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPOI Other Information • A VISA IS REQUIRED FOR ENTRY INTO ITALY Other Information • CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA London to Milan FLIGHT BA 568 EFTA_R1_01071323 EFTA02267180

DEPARTING Mon, Dec 17 2018, 02:55 PM London London Heathrow (LHR) ARRIVING Mon, Dec 17 2018, 05:55 PM Milan Linate (LIN) British Airways Operated By British /envoys Non-stop Duration:2 Hrs Departure Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 12A Economy Class Airbus Industrie A320.100/200 Meals: Food-Bev/Pur Baggage: NIL per adult FLIGHT CONFIRMATION British Airways Milan to London FLIGHT BA 569 EFTA_R1_01071324 EFTA02267181

DEPARTING Fri, Dec 21 2018, 06:45 PM Milan Linate (LIN) ARRIVING Fri, Dec 21 2018, 07:50 PM London London Heathrow (LHR) British Airways Operated By British Airways Non-stop Duration:2 Hrs 5 Mins Arrival Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 10A M Economy Class Airbus Industrie A319 Meals: Food-Bev/Pur Baggage: NIL per adult FLIGHT CONFIRMATION British Airway TRAVELLER INFORMATION EFTA_R1_01071325 EFTA02267182

E-TICKET Ticket NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL When you travel more than 100 miles from home, you have 24/7 medical, leg select emergency coordination and assistance services, including medical an< )OO(XXXXXXXl, cash wires and more. Card Members may be responsible for third-party service providers. 1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect). Manage Your Trip View and manage your Trip by logging onto American Express Travel. Entry and Exit Information for Travel American Express strongly recommends that you periodically review www.Vis the most up to date and accurate entry/exit requirements for your travel destin changes, American Express cannot guarantee the accuracy of the information disclaims any liability for any inaccurate or incomplete information contained i You may receive customer service email& even if you have requested not to rf offers from American Express. For details about our e-mail practices, please r Express Privacy Statement at www.americanexpress.com/privacy See attached itinerary PDF or link for full terms and conditions. PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrobe website below to download and install this free software. EFTA_R1_01071326 EFTA02267183

httpliwww adobe com/products/acrobat/readstep.html Thank you for choosing American Express Centurion Travel Service and have Please be advised that certain mandatory hotel-imposed charges. including, b resort or facility fees, may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip regr amount of such charges. Liability Statement. American Express Travel Related Services Company. Inc subsidiaries, affiliates and representatives (collectively. "Amex") act as an age and you understand and agree that Amex shall not be liable for any loss, injur to persons or property resulting, directly or indirectly. from (1) the acts of oft* suppliers, including but not limited to delays, overbooking's, cancellation of se operations, accidents or failures of equipment. or changes in fares, itineraries acts of God, fires, earthquakes. floods, climatic aberrations, acts of governme unrest, strikes, riots. theft. disease, accidents or failures related to the public i telecommunications lines or facilities. or third party technology systems. or ar the control of Amex. Intermediary Disclosure. Amex assists you in finding travel suppliers and mak meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role. we are acting as an independei a fiduciary. We want you to be aware that certain suppliers pay us commissio for reaching sales targets or other goals. and from time to time may also prov travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them. such as granting them acce: channels, participating in marketing programs and supporting technology initii receive compensation from suppliers when customers use the American Expri American Express products to pay for supplier products and services. From tii enter into other business relationships with suppliers and these arrangementl types of compensation and incentives we receive. are subject to change. In id. recommending itineraries, we may consider a number of factors. including sul your preferences. The relationships we have with suppliers may also influent identify and the itineraries we recommend. California State Seller of Travel Registration Number: 1022318. Washington Registration Number: U8'31600469694. Iowa: TA# 669 Registered Iowa Trave: EFTA_R1_01071327 EFTA02267184

Let me have a look. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi nAtasha. Is a checked bag included in her ticket? Sent from my iPhone Begin forwarded message: From: "American Express Travel" <itinerarymyamextravel.corn> Date: December 14, 2018 at 3:30:09 PM EST To: Subject: Itinerary INCL TICKETNO for 17DEC18 FLIGHTS I HOTELS I CARSI CRUISES EFTA_R1_01071328 EFTA02267185

RECORD LOCATOR YOUR TRIP DETAILS DO NOT REPLY TO THIS EMAIL. This message was sent from a notifical cannot accept incoming messages. If you have any questions, please cons Service at 1 If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: httpslirnyamextravel corn/baggage Other Information • CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSF Other Information • A VISA IS REQUIRED FOR ENTRY INTO ITALY EFTA_R1_01071329 EFTA02267186

Other Information • CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA London to Milan FLIGHT BA 568 DEPARTING Mon. Dec 17 2018. 02:55 PM London London Heathrow (LHR) ARRIVING Mon. Dec 17 2018. 05:55 PM Milan Linate (LIN) British Airways Oporatod By British Airways Non-stop Duration:2 Hrs Departure Terminal:Terminal 5 FLIGHT INFORMATION Your Seats: 12A H Economy Class EFTA_R1_01071330 EFTA02267187

Airbus Industrie A320-100/200 Meals: Food-Bev/Pur Baggage: NIL per adult FLIGHT CONFIRMATION British Airway Milan to London FLIGHT BA 569 DEPARTING Fri. Dec 21 2018, 06:45 PM Milan Linate (LIN) ARRIVING Fri, Dec 21 2018, 07:50 PM London London Heathrow (LHR) British Airways Operated By British Airways Non-stop Duration:2 Hrs 5 Mins Arrival Terminal:Terrninal 5 FLIGHT INFORMATION EFTA_R1_01071331 EFTA02267188

Your Seats: 10A M Economy Class Airbus Industrie A319 Meals: Food-Bev/lour Baggage: NIL per adult FLIGHT CONFIRMATION British Airways TRAVELLER INFORMATION E-TICKET Ticket NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBA When you travel more than 100 miles from home, you have 24/7 medical. I select emergency coordination and assistance services, including medical r XXXXXXXXXXI, cash wires and more. Card Members may be responsible I third-party service providers. 1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect). Manage Your Top View and manage your Trip by logging onto American Express Travel. EFTA_R1_01071332 EFTA02267189

Entry and Exit Information for Travel American Express strongly recommends that you periodically review www.' the most up to date and accurate entry/exit requirements for your travel des changes, American Express cannot guarantee the accuracy of the informat disclaims any liability for any inaccurate or incomplete information contains You may receive customer service emails even if you have requested not tc offers from American Express. For details about our e-mail practices. pleas Express Privacy Statement at www americanexpress com/privaCv See attached itinerary PDF or link for full terms and conditions. PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrc website below to download and install this free software. http-//www adobe com/productslacrobatireadstep html Thank you for choosing American Express Centurion Travel Service and ha Please be advised that certain mandatory hotel-imposed charges. including resort or facility fees, may be applicable to your stay and payable to the hol from the property. You may wish to inquire with the hotel before your trip ri amount of such charge& Liability Statement. American Express Travel Related Services Company. subsidiaries. affiliates and representatives (collectively, "Amex") act as an e and you understand and agree that Amex shall not be liable for any loss. in to persons or property resulting, directly or indirectly, from (1) the acts of or suppliers, including but not limited to delays, overbooking's. cancellation of operations, accidents or failures of equipment, or changes in fares, itinerari acts of God, fires. earthquakes. floods. climatic aberrations, acts of govern' unrest. strikes. riots. theft, disease, accidents or failures related to the publi telecommunications lines or facilities, or third party technology systems. or the control of Amex. Intermediary Disclosure. Amex assists you in finding travel suppliers and rr meet your individual needs. We consider various factors in identifying trave recommending specific itineraries. In this role. we are acting as an indepen a fiduciary. We want you to be aware that certain suppliers pay us commis: for reaching sales targets or other goals. and from time to time may also pr travel counselors. Certain suppliers may also provide compensation to us • administrative services that we perform for them, such as granting them ac channels. participating in marketing programs and supporting technology it EFTA_R1_01071333 EFTA02267190

receive compensation from suppliers when customers use the American Ex American Express products to pay for supplier products and services. Frorr enter into other business relationships with suppliers and these arrangeme types of compensation and incentives we receive. are subject to change. In recommending itineraries, we may consider a number of factors, including your preferences. The relationships we have with suppliers may also influe identify and the itineraries we recommend. California State Seller of Travel Registration Number' 1022318. Washingto Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Tra EFTA_R1_01071334 EFTA02267191