To: From: Bella Klein Sent Tue 10/16/2018 3:37:05 PM Subject Re: Help! Can we get some money back from Four Season s? forgot to cancel? Thank you, Bella On Oct 16, 2018, at 11:35 AM, wrote: all we can do is ask. Maybe with Natasha's help and status at Amex they will refund something. we will see. On Oct 16, 2018, at 11:32 AM, Bella Klein wrote: that is terrible, this why he was looking for charges.. Thank you, Bella On Oct 16, 2018, at 11:18 AM,M= wrote: ok, darn...let me know...hoping we can get one night back! On Oct 16, 2018, at 11:15 AM, Natalia Molotkova <natalia.molotkova@ccnr 1,,:r `oin> Wrote: I doubt it, it was not even cancellation, it was no show. will try. but have a feeling answer Regards. Natalia (Natasha) Molotkova Centurion Relationship Manager natalia.molotkova(acenturion.com (877) 877-0987 EFTA_R1_01057081 EFTA02260262

Hours: Mon through Friday 9AM-530PM EST Hi Natasha...As it turns out, aid NOT go on the Disney trip....would it be possible looking very closely at all his Amex charges and saw we were charged for the hotell...I di could you see what you can do for us? American Express Travel Record Locator Saturday 06 Oct 18 Hotel Information Hotel Address Telephone Check In Date Check Out Date Confirmation Number Base Rate Cancellation Policy Confirmed FOUR SEASONS WALT DISNEY WC 10100 Dream Tree Blvd ORLANDO FL 32836 1.407-3137777 Sat 06 Oct 2018 Mon 08 Oct 2018 64614S6032685 USD 949.00 / per night May be subject to local taxes, service and daily resort fees if applicable Cancel 5 Days Prior To Arrival Pnvacj Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail. 000$0 visit us at ,-, '•-•.• • 02015 American Express. Ail rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to se service provider is against the service provider and not against American Express. You are responsible for any purchases. shipp authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01057082 EFTA02260263