To: Amex Centurian Trave From: MIMEM Sent: Thur 8/9/2018 2:37:55 PM Subject: Re: Could you call Aeroflot and request a refund/cred it? ok...not to worry...thank you for the details.. • .a Molotkova wrote: N ticket was non-refundable. No one can refund it. ET IS NON-REFUNDABLE IN CASE OF CANCEU NO-SHOW/REFUND. And CHANGES NOT PERMITTED IN CASE OF NO-SHOW. I am so sorry, nothing I can do. Refund can be processed only by the issuing agency, which is AMEX, and w AMEX will be penalized. Regards, Natalia (Natasha) Molotkova Centurion Relationshi. Mana•er Hours: Mon through Friday 9AM-530PM EST Hi Natasha...1 know Aeroflot is difficult to deal with...but Jeffrey is asking if you could call and request a refui not used yesterday (Rec. Loc#PUTBDE) for Toma Penkauskaite. She was a no show...I know the fare rt automatically cancelled...but we do purchase lots of flights with then?!? (but they may not care!) Anyway, could you try? never know....they may say ok for a credit.. To learn more about e-mail security or report a suspicious eimail, please visit us at Ao*,:r•c cy-r. (pr o ph - g. O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amen Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or foes you authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01042413 EFTA02252973