To: From: entunonSupport Sent: Sun 4/8/21112 PM Subject: Flight for pril 9 Title: American Express @ Hi I wanted to let you know we could not exchange the original ticket as the airlines would not allow us to change the ticket from economy class to business class. The original ticket is non refundable and does not allow changes after flight departure date so there will be no partial credit for that ticket. At this time I have purchased a new one way flight for -I used the TSA information that was listed in the original reservation. Listed below are the new flight details as well as the American Express record locator - American Express Record Locator - PLHMJJ Mon 09 Apr - Aeroflot 2461 Business Class - Depart: Paris Charles de Gaulle Airport, (CDG) at 11.30pm Arrive: Moscow Sheremetyevo Airport, (SVO) at 4.00am Seat - 3A Total Business Class Fare - $1398.60 Refundable Fare - 70.00 EUR fee to refund OR 70.00 EUR to Exchange. Thank You! Jennifer From Centurion Support on behalf of your Relationship Manager Natalia Molotkova To leam more about emit security or report a suspicious e-mail. please visit us at americanendress combhishmq. 4:0 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express \ - and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relabng to services or products provided by the service provider is against the service provider and' not against American Express. You are responsible for any purchases, shipping charges andtor fees you authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01014641 EFTA02241821