From: Lesley Groff •MIENIn To: Centurion Support <[email protected]> Cc: Amex Centurian Travel Subject: Re: 21-22JUN Date: Wed, 21 Jun 2017 17:47:42 +0000 III Jennifer! thank you for this very detailed email! Greatly appreciate it. You were a HUGE help this morning sounds like this is all GOOD news for us... Thanks and have a great rest of your day! On Jun 21, 2017, at 1.44 PM, Centurion Support <[email protected]> wrote: gjJS Centurion Banner Lesley. As per my voice mail here is the email information on the ticket for traveling from St Thomas to New York, then to Moscow. As we discussed this morning we booked on the Delta flight from St Thomas to JFK today. 21 JUN at 155pm. Issued as a new ticket for $439.26 non-refundable. The American Airlines flight was issued on a ticket controlled by Aeroflot as she departed out of Moscow back on 17 June with Aeroflot. Originally it appeared as if we could exchange out the ticket confirmed from a roundtrip fare of $1394.42 to delete the American Airlines flight at a new fare of $954.36 with a fare decrease of $440.06. Unfortunately Aeroflot has advised we cannot exchange out the ticket due to the rules to a lower fare. Aeroflot has advised due to the involunta hedule change with the flight delay on American Airlines we can refund the remaining portion of the existing ticket and issue a new one way ticket for to travel tomorrow. 22 June. Again the original ticket was issued roundtrip at $1394.42. The approximate cost of the flight used on 17 June is about $271.00. Aeroflot will refund the difference on the unused portions of the ticket - approximately $1123.00. We have issued the new one way ticket for at a non-refundable fare of $982.10. She is all ticketed and set now. You should have received the updated itinerary. Sincerely. Jennifer Martin From Centurion Support on behalf of your Relationship Manager Natalia Molotkova Priva;) Statcnent I Vscr cononon Cord stein* To nem mire stout cowed stoutly a repot a euettneue newt. Mee* vitt us et rentrthh....1. 2015Am...dam &west Al rites removed American Emma UM 3/0 poly ancient, settee promos who sent authorized to ea en behalf ofismenan Ewen en yot edoottxlypt Ineltaictin Egress is in no nay responsible of root foe the stints of the sank, tenter end The only remedy kw any cleimerelenw lo eentoet a INCOX0) profited by the service picyftlei is sonnet tie sena wonder end nc. tinenelAMINICSO Ewreee. You OM moons,* bony pelotas... OW*, chteges end* feet yOt aulbetze. We reserve tie 69Naclot. profile end weletente tete lot tierytiss purposes. America Express ri> EFTA00454946