From: American Express Consumer Travel < To: Jeffrey Epstein Subject: American Express Requests Your Feedback Date: Tue, 07 Jan 2014 07:36:40 +0000 Dear Jeffrey Epstein: As a valued American Express Travel customer, your views on how we can improve our service are extremely important to us. Our records indicate that you recently contacted American Express Centurion Travel Services on January 6, 2014 regarding a travel request to Charlotte Amalie, St Thomas. We would like to know how you felt about the service you received and would appreciate it if you would complete our survey to tell us what you think. We will use your responses together with existing data to improve our services. The survey takes just a few minutes to complete. letTTake Survey Thank you for helping us improve our service to you. American Express Travel We have retained Medallia. Inc.. a loading online customer feedback solution, to collect your responses, which will only be used to enhance our understanding of your needs so that we can better serve you. Should you have any problems accessing the survey, please copy and paste the following URL into your browser: httpfisurvey.medallia.comncy47s8sc8xsydp6. If you continue to have issues accessing or completing the survey, please e-mail Medallia. our partner in this process. American Express wants to underscore that we firmly support our privacy statement: hhp://www.ammicanexpress.com/privacy Medallia, Inc. privacy policy: http://www.meclallia.comtprivacy If you prefer not to receive similar requests in the future, please go to: http://survey.medallia.comP EFTA00376540

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