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their own credit cards. If there is anything else we could assist you with please feel free to contact us anytime. We hope they enjoy their trip in Kyoto. Thank you very much. Yours sincerely, Nozomi Sagasaki Concierge Grand Hyatt Tokyo 6.10-3 Roppongi Minato-Ku Tol o 106-0032 la an Yag <image

nderstanding is highly appreciated. EFTA00318124 Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc Karyna Shuliak; IM; Bella Kle

ared MB-Reservation CC: Karyna Shuliak #S: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have kindly offered to help with the situation

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: I Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: Karyna Shuliak; M ; Bell

ed MB-Reservation CC: Karyna Shuliak if a: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in She says you have kindly offered to help with the situation. Plea

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Lesley Groff rr a Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: Karyna Shul

ared MB•Reservation CC: Karyna Shuliak 4S: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have kindly offered to help with the situation

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Lesley Groff Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared e Cc: Karyna Shuliak; Bella Kle

ared MB-Reservation CC: Karyna Shuliak 4a: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have kindly offered to help with the situation

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Lesley Groff rr iana) Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: Karyna

ed MB-Reservation CC: Karyna Shutiak .445: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in =. She says you have kindly offered to help with the situation.

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Lesley Groff rr a Sent: Saturday, September 17, 2016 11:15 PM To: TY0GH-Shared MB-Concierge Cc: Karyna Shul

red MB-Reservation CC: Karyna Shuliak WO: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in M . She says you have kindly offered to help with the situation

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From:LesleyGroffa Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: Karyna Shuliak;

arged to their room account instead of sending us card documents. Please be kindly informed regarding the bullet train/ Shinkansen between Tokyo and Kyoto. The bullet train runs almost every 10 to 20 minutes and takes about 2 hours 20 minutes. Kindly find train schedules around 10:00am to 11:00am for

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Sent: Saturday, September 17, 2016 11:1S PM To: TY0GH-Shared MB-Concierge Cc: Karyna Shuliak; Be nla Klein