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DA528619\9036579621\) EFTA00260576 COMMONLY CODES USED Abbreviations for Customer Relations AAC Agent Automation Center ABC Formerly known as Agent Business Center; changed to AAC ACCT Account ACCTG Accounting ACH Automatic Clearing House ACK Acknowledge ACPT Accepted - Directed Money Transfer for Phy

Service TDA Traffic Damage Award - now known as EDA (Excess Damage Award) TM Territory Manager TQ Test Question TR Territory Representative UNCLMD Unclaimed UNDLD Undelivered UNKN Unknow USD U.S. Dollar VCN Voiced check number VFD Verified VFY Verify V&F Void and file WC Will Ca

and 17 EFTA_00250435 EFTA01333425 COMMONLY CODES USED Abbreviations for Customer Relations AAC Agent Automation Center ABC Formerly known as Agent Business Center; changed to AAC ACCT Account ACCTG Accounting ACH Automatic Clearing House ACK Acknowledge ACPT Accepted - Directed Money Transfer for Phy

Service TDA Traffic Damage Award - now known as EDA (Excess Damage Award) TM Territory Manager TO Test Question TR Territory Representative UNCLMD Unclaimed UNDLD Undelivered UNKN Unknow USD U.S. Dollar VCN Voiced check number VFD Verified VFY Verify Vat- Void and file WC Will Ca

00\ \MOD AD):Mant) • EFTA01728998 COMMONLY CODES USED Abbreviations for Customer Relations AAC Agent Automation Center ABC Formerly known as Agent Business Center; changed to AAC ACCT Account ACCTG Accounting ACH Automatic Clearing House ACK Acknowledge ACPT Accepted - Directed Money Transfer for Phy

Service TDA Traffic Damage Award - now known as EDA (Excess Damage Award) TM Territory Manager TO Test Question TR Territory Representative UNCLMD Unclaimed UNDLD Undelivered UNKN Unknow USD U.S. Dollar VCN Voiced check number VFD Verified VFY Verify V&F Void and file WC Will Ca

DA528619\9036579621\) EFTA00187953 COMMONLY CODES USED Abbreviations for Customer Relations AAC Agent Automation Center ABC Formerly known as Agent Business Center; changed to AAC ACCT Account ACCTG Accounting ACH Automatic Clearing House ACK Acknowledge ACPT Accepted - Directed Money Transfer for Phy

Service TDA Traffic Damage Award - now known as EDA (Excess Damage Award) TM Territory Manager TQ Test Question TR Territory Representative UNCLMD Unclaimed UNDLD Undelivered UNKN Unknow USD U.S. Dollar VCN Voiced check number VFD Verified VFY Verify UM Void and file WC Will Cal