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u for your email, we are sorry to hear about all the confusion. We called TAWARAYA and spoke to them and made sure they understand that Ms. and Ms. Shuliak will pay with their own credit cards. If there is anything else we could assist you with please feel free to contact us anytime. We hope they enjoy

11:23 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Hello concierge- —Karyna and are at the Tawaraya and request your assistance with communicating to the hotel that they will be using their own personal credit cards to take

Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges are to go to this card••• Once ICaryna and arrive your hotel they will go directly to the concierge desk to take care of bullet train tickets •••they would like help with tours and thing

elt 2016 Travel + Leisure - 10 Best Hotels in Tokyo 2016 Trip Advisor - Certificate of Excellence Hall of Fame. Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo - Five Pavilion Luxury Hotel Follow us on: <irnage002.png><irnage003.png><image004.png> sunaga0f1SiRg? From: Sent: Wednesday, September 28, 2016 11:23 PM To: TYOGH-Shared MB

OGH-Shared MB-GrandClub < Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:17:40 +0000 I>, Karyna Shuliak < Hello concierge... Karyna and MI arc at the Tawaraya and request your On Sep 27, 2016, at 1:16 AM, TYOGH-Shared MB-Concierge < > wrote: Dear Ms. Groff, Good afternoon from

Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly In person. Also they thought that will be done during Ms. Shuliak and stay

ffes 2016 Travel + Leisure —10 Best Hotels n Tokyo 2016 Trip Advisor - Certificate of Excellence Hall of Fame. Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo - Five Pavilion Luxury Hotel Follow us on: simage002 png><image003 p_rig magootpDg≥ <image005.jpg≥ From: Lesley Groff Sent: Sunday, September 25, 2016 11:33 PM mailto: EFTA

Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. Shuliak and M. IM

f in 9* 2016419A 24 l_l 22:25 TYOGH•Shared MB-Reservation CC: Karyna Shuliak 4a: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have ki

ensit 2016 Travel + Leisure -10 Best Hotels n Tokyo 2016 Trip Advisor - Certificate of Excellence Hall of Fame. Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo - Five Pavilion Luxury Hotel Follow us on: SiMage007 prig ><image003 pripsmagoaappg≥ <image005.jug≥ From: Lesley Groff Sent Sunday, September 25, 2016 11:33 PM mailto: EF

Cc: TYOGH-Shared MB-GrandClub F, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:19:40 +0000 Hello concierge...Karyna and Jena are at the Tawaraya and request your assistance with communicating to them they will be using their own personal credit cards to take care

From: Lesley Groff < > To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub F, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:19:40 +0000 Hello concierge...Karyna and Jena are at the Tawaraya and request y

ail. 2016 Travel + Leisure -10 Best Hotels in Tokyo 2016 Trip Advisor - Certificate of Excellence Hall of Fame. Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo - Five Pavilion Luxury Hotel Follow us on: <image002 prig raege003 prig magisvA,Rog≥ <image005.jpg> EFTA00318049 From: Lesley Groff Sent Sunday, September 25, 2016 11:33 PM

Cc: TYOGH-Shared MB-GrandClub k, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:22:40 +0000 Hello concierge...Karyna and are at the Tawaraya and request your assistance with communicating to the hotel that they will be using their own personal credit cards to take

From: Lesley Groff To: TYOGH-Shared MB-Concierge <I Cc: TYOGH-Shared MB-GrandClub k, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:22:40 +0000 Hello concierge...Karyna and are at the Tawaraya and request your

mail 2016 Travel + Leisure - 10 Best Hotels in Tokyo 2016 Trip Advisor —Certificate of Excellence Hall of Fame. Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo - Five Pavilion Luxury Hotel Follow us on: <image002.png><image003.png>‹,mageooa.pne 5imagealljpg≥. g Eh A: Lesley Groff < > itel 20161It9n 24 I I 22:59 gt: TYOGH-Shared MB-

e Cc: TYOGH-Shared MB-GrandClub Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:17:10 +0000 Hello concierge...Karyna and Jena are at the Tawaraya On Sep 27, 2016, at I:16 AM, TYOGH-Shared MB-Concierge Dear Ms. Groff, Good afternoon from Tokyo. Thank you very muc

s0. 2016 Travel + Leisure - 10 Best Hotels in Tokyo 2016 Trip Advisor - Certificate of Excellence Hall of Fame. Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo - Five Pavilion Luxury Hotel Follow us on: Sirnage002 pag>S_einge_QQ3,p_ng><imageoo4.09> EFTA00318036 <image005.jpg> From: Lesley Groff Sent: Friday, September 16, 2016 12: