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u for your email, we are sorry to hear about all the confusion. We called TAWARAYA and spoke to them and made sure they understand that Ms. and Ms. Shuliak will pay with their own credit cards. If there is anything else we could assist you with please feel free to contact us anytime. We hope they enjoy

11:23 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Hello concierge- —Karyna and are at the Tawaraya and request your assistance with communicating to the hotel that they will be using their own personal credit cards to take

Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges are to go to this card••• Once ICaryna and arrive your hotel they will go directly to the concierge desk to take care of bullet train tickets •••they would like help with tours and thing

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Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. Shuliak and Ms. s

: 20164±:9)J 24 [1 22:25 ;jot: TYOGH-Shared MB-Reservation CC: Karyna Shuliak #S: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have ki

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OGH-Shared MB-GrandClub < Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:17:40 +0000 I>, Karyna Shuliak < Hello concierge... Karyna and MI arc at the Tawaraya and request your On Sep 27, 2016, at 1:16 AM, TYOGH-Shared MB-Concierge < > wrote: Dear Ms. Groff, Good afternoon from

Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly In person. Also they thought that will be done during Ms. Shuliak and stay

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Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. Shuliak and M. IM

f in 9* 2016419A 24 l_l 22:25 TYOGH•Shared MB-Reservation CC: Karyna Shuliak 4a: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have ki

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Cc: TYOGH-Shared MB-GrandClub F, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:19:40 +0000 Hello concierge...Karyna and Jena are at the Tawaraya and request your assistance with communicating to them they will be using their own personal credit cards to take care

From: Lesley Groff < > To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub F, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:19:40 +0000 Hello concierge...Karyna and Jena are at the Tawaraya and request y

tokyo.grand.hyatt.com <image001.gif> Think before you print: Please consider the environment before panting this emest 2016 Travel + Leisure - 10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame. Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo - Five Pavilion Luxury

Cc: TYOGH-Shared MB-GrandClub k, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:22:40 +0000 Hello concierge...Karyna and are at the Tawaraya and request your assistance with communicating to the hotel that they will be using their own personal credit cards to take

From: Lesley Groff To: TYOGH-Shared MB-Concierge <I Cc: TYOGH-Shared MB-GrandClub k, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:22:40 +0000 Hello concierge...Karyna and are at the Tawaraya and request your

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e Cc: TYOGH-Shared MB-GrandClub Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:17:10 +0000 Hello concierge...Karyna and Jena are at the Tawaraya On Sep 27, 2016, at I:16 AM, TYOGH-Shared MB-Concierge Dear Ms. Groff, Good afternoon from Tokyo. Thank you very muc

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