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u for your email, we are sorry to hear about all the confusion. We called TAWARAYA and spoke to them and made sure they understand that Ms. and Ms. Shuliak will pay with their own credit cards. If there is anything else we could assist you with please feel free to contact us anytime. We hope they enjoy

11:23 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Hello concierge- —Karyna and are at the Tawaraya and request your assistance with communicating to the hotel that they will be using their own personal credit cards to take

Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges are to go to this card••• Once ICaryna and arrive your hotel they will go directly to the concierge desk to take care of bullet train tickets •••they would like help with tours and thing

nderstanding is highly appreciated. EFTA00318124 Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc Karyna Shuliak; IM; Bella Kle

Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. Shuliak and Ms. s

: 20164±:9)J 24 [1 22:25 ;jot: TYOGH-Shared MB-Reservation CC: Karyna Shuliak #S: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have ki

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: I Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: Karyna Shuliak; M ; Bell

OGH-Shared MB-GrandClub < Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:17:40 +0000 I>, Karyna Shuliak < Hello concierge... Karyna and MI arc at the Tawaraya and request your On Sep 27, 2016, at 1:16 AM, TYOGH-Shared MB-Concierge < > wrote: Dear Ms. Groff, Good afternoon from

Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly In person. Also they thought that will be done during Ms. Shuliak and stay

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Lesley Groff rr a Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: Karyna Shul

Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. Shuliak and M. IM

f in 9* 2016419A 24 l_l 22:25 TYOGH•Shared MB-Reservation CC: Karyna Shuliak 4a: Re: Picture you requested 2 of 2 Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have ki

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Lesley Groff rr iana) Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: Karyna

Cc: TYOGH-Shared MB-GrandClub F, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:19:40 +0000 Hello concierge...Karyna and Jena are at the Tawaraya and request your assistance with communicating to them they will be using their own personal credit cards to take care

From: Lesley Groff < > To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub F, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:19:40 +0000 Hello concierge...Karyna and Jena are at the Tawaraya and request y

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Lesley Groff rr a Sent: Saturday, September 17, 2016 11:15 PM To: TY0GH-Shared MB-Concierge Cc: Karyna Shul

Cc: TYOGH-Shared MB-GrandClub k, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:22:40 +0000 Hello concierge...Karyna and are at the Tawaraya and request your assistance with communicating to the hotel that they will be using their own personal credit cards to take

From: Lesley Groff To: TYOGH-Shared MB-Concierge <I Cc: TYOGH-Shared MB-GrandClub k, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:22:40 +0000 Hello concierge...Karyna and are at the Tawaraya and request your

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From:LesleyGroffa Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: Karyna Shuliak;

[email protected]> wrote: Dear Ms. =, Thank you for your mail. We have received the credit card accordingly. We will charge all expenses for Ms. Shuliak and Ms. Kahn to the provided credit card. Should you require any further assistance. please contact us at any time. With best regards. Saori Segaw

Authorization form has been filled out, signcd, scanned and emailed back to you. Please confirm receipt. All charges are to go to this card—• Once Karyna and Jennifer arrive your hotel they will go directly to the concierge desk to take care of bullet train tickets •—they would like help with tours an

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Sent: Saturday, September 17, 2016 11:1S PM To: TY0GH-Shared MB-Concierge Cc: Karyna Shuliak; Be nla Klein

e Cc: TYOGH-Shared MB-GrandClub Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:17:10 +0000 Hello concierge...Karyna and Jena are at the Tawaraya On Sep 27, 2016, at I:16 AM, TYOGH-Shared MB-Concierge Dear Ms. Groff, Good afternoon from Tokyo. Thank you very muc

but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Lesley Groff Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared e Cc: Karyna Shuliak; Bella Kle