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ay to Friday 8am to 7pm AEDT) >A For security purposes we have locked your NetBank4 rRe-xxxxew pawil`/RGPp€Ten 4 ReCccAN is &C) Yours sincerely, Commonwealth Bank of Australia commbank.com.ad/NetBank Please do not reply. To confirm this is a genuine email sent by the Bank, please check your inbox on the NetBank home page

MS plus 945 plus S145 ptus SMS plus SMS plus SMS plus 5145 ptus SMS ptus SMS plus 5145 plus S145 ptus SIC ptus 5145 ptus 514$ plus SIC Optus SIC Optus SMS Oplus SMS Oplus SIC ikt,spReti•J PCP,SONAL r OPTUS TELEPHONE SERVICE 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

y Sam to 7pm AEDT) t For security purposes we have locked your NetBanka rikettoce\yr periv (TV Re eofzreAD 4 ReC.CCN t6 ECG Yours sincerely, Commonwealth Bank of Australia commbank.com.au/NetBank Please do not reply. To confirm this is a genuine email sent by the Bank, please check your inbox on the NetBank home pa e

'l • 1•;c7" fiV -tecrCirtar) r11-1 erel 1 S so :cat Dear Jacqueline RE: COMPLAINT Rtzr-tkENC.E NUMBER: Thanks for the SL,nce to Milt about your Optus mobile service with account number I refer to your recent communication with Optus, wherein you advised that you had been the victim .., or fraudul

lth Bank u entl on 1800 023_919 Opt 2 Opt 1 (Monday to Friday 8am to 7pm AEIS or security purposes we have lock Your etBan 2 Yours sincerely, Commonwealth Bank of Australia commbanIccom.au/NetBank Please do not reply. To confirm this is a genuine email sent by the Bank, please check your inbox on the NetBank home a e.

to learS ReibCRTI r4C, PROUD AcTI v rry CleTOS TELecovitiu\li C-fcrlOQ, SYST RE: COMPLAINT REFERENCE NUMBER: COM Thanks for the talk about your Optus mobile service with account number z----'- I refer to your recent communication wit O •tu herein you advised that you had been the m i udulent—SY

day 8am to 7pm AEDT) xieiThecurtty purposes we have locked your Nethankif- — fikiccoo Lem i flQ Ir/ Reeperep ► Rec_ccNnserz) Yours sincerely, Commonwealth Bank of Australia commbank.com.au/NetBank Please do not reply. To confirm this is a genuine email sent by the Bank, please check your inbox on the NetBank home page

on)r)KNE k) -reatsionuoKA-ndi s \clic m_S I. 30 October 2015 Dear Epi.:cOMPLAiNT REFERENCE NUMBER; CON Thanks for the chance to talk about your Optus mobile service with account number unication with Optus, wherein you advised that you had been the u have advised that you contacted Optus approx.